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Administrative Assistant Customer Service

Coolidge, AZ, 85128
December 11, 2019

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Dailynn Starns

**** * **** **, ********, Az ***** C: 520-***-****

Professional Profile

Hardworking and focused Senior Administrative Assistant offering excellent communication, planning and prioritization skills developed over 4 years of related experience. Skilled at writing reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional customer service skills.


Correctional Records Clerk I 07/2015-03/2017

Arizona Department of Corrections Florence, Arizona

Retrieved requested files and delivered to appropriate personnel.

Updated daily logs for tracking file movements.

Reviewed files to check for complete and accurate information.

Destroyed files and materials upon request.

Gained advanced knowledge of Arizona Inmate management System (AIMS)

Verified that information in the computer system was up-to-date and accurate.

Dispersed incoming mail to correct recipients throughout the office.

Sent proof of warrant services to COIII's and made sure they were back to the Parole Officer on time.

scheduled process servers to serve inmates

scheduled telephonic court hearings

Followed confidentially regulations to maintain privacy.

Created and implemented standard operating procedures for records handling.

Scanned physical files into digital records.

Checked accuracy and integrity of files and resolved errors.

Organized incoming and outgoing file movements in an efficient and accurate manner.

Reduced overhead by taking on more responsibility with creative and administrative projects.

Administrative Assistant 03/2017 – 07/2018

Bayer Crop Science Production Bapchule, Arizona

Served as corporate liaison between the finance, IT and marketing departments.

Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Negotiated pricing with vendors regarding wholesale billing and marketing procedures.

Created detailed expense reports and requests for capital expenditures.

Assisted with event planning, including associated travel and logistical arrangements.

Maintained a clean reception area, including lounge and associated areas.

Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.

Provided logistical support for programs, meetings, and events, including room reservations, room set-up, agenda preparation, materials printing and calendar maintenance.

Provided clerical support to company employees, including copying, faxing and file management.

Prepared packages for shipment, pickup or courier delivery to customers.

Managed office supplies, vendors, organization and upkeep.

Maintenance Clerk 07/2017 – 12/2018

Core Civic Eloy, Arizona

Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.

Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.

Oversaw inventory and office supply purchases.

Assisted administrative team members with completing daily tasks in order to maintain a smooth workflow.

Prepared and administered preventative maintenance work orders.

Followed standards and procedures to maintain safe work environment.

Accurately completed service reports and warranty forms.

Delegated tasks to carefully selected employees in alignment with resource management goals.

Attended monthly safety meetings to ensure machine operation safety.

Followed company procedures to maintain work environment in a neat and orderly condition.

Completed projects and work assignments ahead of tight deadlines.

Keyed all data into INFOR.

Maintained updated records of orders in physical and electronic database.

Kept track of all personnel in the field and all completed jobs or delays.

Prepared daily work orders and work schedules to maximize coverage.

Assistant 03/2019 - Current

ResCare Casa Grande, Arizona

Helped provide coverage for receptionist area.

Scanned and faxed documents for clients.

Scanned and uploaded documents for Case Managers.

Answered phone calls from public and provided customer service.

Helped plan events for ResCare Project Director.

Organized caseload files for Case Managers

Organized and prepared materials for meetings

Created and corrected documents for intake of new clients

Worked closely with ResCare Project Director to complete daily tasks.

Organized and created filing system different document records

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