SUMMARY OF QUALIFICATIONS:

Over * years of experience working in diverse clienteles and administration support

Languages: English and Amharic

Ability to work well under pressure and meeting deadlines

Team-oriented and can work well independently

Self-reliable, motivated and quick-learner

Punctual, flexible and well-organized

Proficiency in Microsoft Suites including; Word, Outlook, Excel, PowerPoint, Access

WORK HISTORY

Administrative Clerk 2018-2019

Ethiopian Electric Power Records, Ethiopia Addis Ababa

Provided administrative support to the team

Planned, organized and coordinated tasks

Tracked and maintained variety of files documents and databases

Registered and forwarded incoming requests and distributed correspondences internally

Used excel document to process and registered specific information request and filling to document

Prepared and managed record,classifying indexing, coding and filing to the document correspondence

Prepared reviewed and examined files, analyzed, verified and classified Organized records management system,records management policies and processed and file maintenance

Administrative Support Officer 2015 - 2018

Global Travel Agency, Ethiopian, Addis Ababa

Prepared routine office correspondence and travel ticket for costumers

Collected and recorded data from customer, staff and the public

Filed and maintained paper/ electronic and recorded information

Provided support and quality service to customer

Answered and responded to incoming telephone inquiries from our internal and external customer

Founded fare, scheduled information and provided relevant information to customers

Calculated total travel cost for customers

Arranged the customers’ trips accordingly

Made alternative booking arrangement if changes arise before or during the trip

Worked diligently to fix any mistakes and solved problems for unhappy customers

Empathized with clients to determine their needs and advised them appropriate destination modes of transportation, travel dates, cost and accommodation

EDUCATION

IATA and GDS Certificate 2015

Ethiopian, Addis Ababa

Medico Bio Medical 2012

College Diploma, Ethiopian Addis Ababa

Professional Development

Destination Employment Training Program 2019

YMCA-YWCA of the National Capital Region

Emerit - Workplace Essentials, Tourism HR

Service Excellence, Ontario Tourism Education Corporation

WHMIS, Safety on Site

Food Safety Training, TrainCan

Smart Serve Training completed

Contact this candidate