LORENA T. GUION MALL AND HOTEL OPERATIONS
Blk. 8 Lot 10 Recommville 2 Subd., Caloocan City
Cel number 095********
Highly motivated BSBA major in Management graduate seeking a generalist position where I can use my knowledge and expertise in Business Management to carry out various responsibilities in functional areas such as operations, sales & marketing, accounting, auditing, recruitment, policy implementation and employee relations.
Hotel Manager (July 2019 – Present)
Camarin Prime Hotel (same owner)
Develop hotel standard operating procedure including house rules
Plan and organize accommodation and hotel services
Promote and market the business
Manage budgets and financial plans and control expenditure
Set and achieve sales and profit targets
Analyze sales figures and devise market and revenue management strategies
Recruit, train and monitor staf
Plan work schedules for individuals and teams
Deal with customer complaints and comments and address problems and troubleshoot accordingly
Supervise maintenance, supplies, renovations and furnishings
Deal with contractors and suppliers
Always making sure hotel is well maintained by housekeeping
Customers are safety all the time
Ensure compliance with licensing laws, health and safety and other statutory regulations.
Mall & Admin Manager (October 2016- Present)
LC Lopez Resources Inc.(same owner)
Responsible for the day to day presentation and ambience of the mall including but not limited to standards pertaining to retailer shop units, kiosks, mall common area, food courts, external areas, parking and marketing assets like billboards
Maximize the mall’s influence and leadership position in the community and with partners for the company’s benefit
Developed and implemented house rules (revise if needed)
Monitoring CAPEX & OPEX of mall
Review financial information and adjust operational budgets to promote profitability
Manage relationships/agreements with external partners/Mall Tenants
Evaluate overall performance by gathering, analyzing and interpreting date and metrics
Review all tenants contract
Knowledgeable on dealing with Local Government like DENR, LLDA and BUSINESS PERMITS.
Ensure that company runs with legality and conformity to established regulations.
RESIDENT RELATIONS MANAGER, PROPERTY MANAGEMENT - THE MEZZA RESIDENCES CONDOMINIUM CORP. SMDC – (February 2016-April 2016) EXPONENTIAL SPARKS REALTY CORPORATION
In charge for overseeing all daily operations of Housekeeping, Receptionist, Security Guards and Unit Owners Concern. Take principal responsibility for routinely resolving any and all conflicts between residents and management by assessing and providing a solution that not only coincides with the goals of the condominium corporation but beneficial for all concern parties.
Promote positive resident relations.
Keep a high level of service in mind with every task while resolving conflict to benefit all concerned parties. Train and mentor staf on these same conflict resolutions methods.
Monitoring Fix assets of the condominium
Plan, market, advertise and execute community events and resident gatherings.
ADMINISTRATIVE & FINANCE OFFICER /DUTY MANAGER (March 2015-June 2015)
SELAH GARDEN SUITES
Monitoring and maintaining office equipment and inventory supplies; orders replacement supplies as needed
Creating, updating, and maintaining records and databases
Updating office policies and procedures
Preparing reports on expenses, office budgets, and other expenditures
Supporting department managers, staf, and CEO
Preparing travel arrangements for office staf and managers; overseeing and preparing expense reports and budgets
Coordinating building and maintenance issues for general repair (air conditioning, security, etc.)
Organizing special functions and social events
Preparing correspondence, documentation, or presentation materials
Direct reporting to CEO / President
Manage and monitor all activities of stafs and Front Office department.
Maintain a professional and high quality service oriented environment at all times.
Inform all Front Office stafs of daily activities, group and VIP arrivals as well as special requests and repeat guests
Coordinate daily activities with hotel management team ACCOUNTS PAYABLE (March 2014 - October 2014)
ASTORIA PLAZA HOTELS & RESORT (Boracay & Bohol properties)
Processing Payable of hotel & others properties (Astoria Boracay & Astoria Bohol)
Ensure before process payment all needed documents attached properly, approved & signed by the department head.
Reconciles processed work by verifying entries and comparing system reports to balances
Make a forecast budget report for the week release.
Monitoring all schedule of payments especially CAPEX
Prepares a weekly A/P aging report to be submitted to CFO
Encoding monthly Withholding Tax & BIR VAT relief GENERAL CASHIER-(Treasury) / PETTY CASH CUSTODIAN (September 2009 to March 2014)
Audit daily cash sales (credit card) report generating from system
Responsible to get collection daily in front office and deposit it to the bank
Reconciliation of daily bank transaction
Manage bank transaction for fund transfer. Coordination to the bank officer.
Verification and validation of bank charges transaction for monthly, Quarterly & semi-annually (for unit owners income)
Ensure all cash float replenish in daily basis
Checking all paid outs in daily basis
Ensure has complete attachment for every guest folios
Responsible for safekeeping all cash and important documents
Do other functions like credit and collection, payables, reviewing credit line of clients
UNIT OWNERS/INVESTORS RELATIONS OFFICER
Responsible to handle unit owners account (local and foreign account)
Reconcile unpaid accounts of unit owner to the developer
Monitoring home owner association dues, electricity, water, real property tax and other charges for refurbishment if any, etc.
Ensure monthly income is deposited to their respective bank accounts local and international.
Email monthly statement of income & circulars & memos released by hotel GM.
Handles unit owners concerns and ensure all complaints were recorded and response promptly and accordingly.
ACCOUNTING ASSISTANT / SECRETARY (June 2002-June 2009) AM-YANAN ENTERPRISES
Maintain and update general ledger and sales journal
Management of petty cash transactions.
Controlling credit and ensuring debtors pay on time.
Reconciliation of direct debits and finance accounts.
Ensuring all payments amounts & records are accurate.
Working with journals, sales & purchase ledgers and spreadsheets.
Ensure all Government remittances monthly are filled
Dealing with BIR for important matters
HOUSEKEEPING SUPERVISOR (October 2001-May 2002)
GREAT EASTERN HOTEL
Train housekeepers on cleaning and maintenance tasks
Oversee staf on a daily basis
Check rooms and common areas, including stairways and lounge areas, for cleanliness
Schedule shifts and arrange for replacements in cases of absence
Establish and educate staf on cleanliness, tidiness and hygiene standards
Motivate team members and resolve any issues that occur on the job
Respond to customer complaints and special requests
Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves etc.
Participate in large cleaning projects as required
Ensure compliance with safety and sanitation policies in all areas SKILLS & EXPERTIES
Safety procedures knowledge
Sales & Marketing
Efective Multi tasking
Works well independently
Auditing & Budgeting
Outstanding customer service relation
Bachelor of Science in Accountancy (BSA) Major in Accountancy National College of Business and Arts (NCBA) Year 1996-1998 Member (JPIA) Junior Philippine Institute of Accountancy
Bachelor of Science in Business Administration (BSBA) Major in Management
National College of Business & Arts (NCBA)
Member (JEA) Junior Executive Association
CUSTOMER SERVICE TRAINING (June 15, 2011)
By: Marberto Morales-GM Lancaster Hotel Manila
CUSTOMER SERVICE TRAINING II (June 17, 2010)
By: Marberto Morales-GM Lancaster Hotel Manila
BOMB IDENTIFICATION, DETECTION AND BOMD THREAT MANAGEMENT SEMINAR (March 21, 2011)
In Cooperation with Lancaster Shaw Condominium Corporation and FPD Asia By: PCI Neil E. Gumana-PNP Chief Logistics & SP04 Frederick B.Gaund-PNP chief EOD Lancaster Hotels Manila
ACCOUNTING SEMINAR (December 11, 2009)
By: Winston Solis-Finance Manager Lancaster Hotels Manila
FIRE FIGHTING TEAM RESPONSE TRAINING (November 9, 2010) By: Angelo M. Antonio-Chief Security Officer Lancaster Hotel Manila
EMERGENCY PREPAREDNESS TRAINING RESCUE AND TRANSFER
(November 30, 2010) By: Peterson B. Ocampo Lancaster Hotel Manila
WELNESS PROGRAM (October 16, 2009)
By: Dr. Sonny Viloria Lancaster Hotel Manila
KNOW YOUR MONEY AND COUNTERFEIT DETECTION SEMINAR
(November 15, 2009)By: Cecilia C. Hortal-BSP Senior Currency Specialist Lancaster Hotel Manila
ENVIRONMENTAL MANAGEMENT SEMINAR FOR MANAGING HEADS IN COOPERATION OF LLDA AND DENR Environmental Trainings Support Services, Inc. (ETSSi) (October 17, 2017) By: Engr. Emiliano Kempis, Jr., 3/F West Avenue Suites, West Avenue, Quezon City
Ms. Gerryza Montero
Department of Agrarian Reform (DAR)
Engr. Vic Andutan
Pollution Control Officer
LC Lopez Resources Inc.
Mr. Jun O. Razal
Lancaster Hotel Manila