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Customer Service Representative

Location:
Johannesburg, Gauteng, South Africa
Salary:
R8500
Posted:
December 11, 2019

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Resume:

CURRICULUM VITAE OF SBONGILE CHRISTINAH DHLAMINI

PERSONAL DETAILS

First Name Sbongile

Surname Dhlamini

Residentail Address 1090 Moilwa Street

Munsieville

Krugersdorp

1739

Cell number 073*******

Email Address ada1o0@r.postjobfree.com

ID number 880**********

Gender Female

Nationality South African

Drivers License Code B

Home Language Setswana

Other Languages English 2nd Language and Sesotho

EDUCATION

High School Thuto Lefa Secondary School

Year Completed 2006

Subjects passed Mathematics

Physical Science

English 2nd Language

Setswana 1st Language

Electronics

Home Economics

College Attended Central Johannesburg College

Course Engineering Studies Electronics

Subjects Completed Mathematics N4

Logics Systems N3

Engineering Science N3

Communications Electronics N5

Digital Electronics N5

Other Qaulifications

Services SETA

National Certificate : Contact Centre Support level 2 Credits: 128

National Certificate : Contact Centre Support level 4 Credits: 132

WORK EXPERIENCE

Multichoice

SEP 2011 TO MAY 2016

POSITION HELD Customer Service Representative

DUTIES •Open and maintain customer accounts by recording account informaon

•Resolve product or service problems by clarifying the Clients complain determing the cause of the problem ; selecting and explaining the best

•possible resolution to their problem

•Maintain Financial transcations by processing customers adjustments

•Recommend new products and services : upselling

• Manage large amounts of calls

•Generate sales leads

•Keep records of customers interactions; process customers accounts

& Filling

Fibre To The Ground

May 2017 to April 2018

Position held Candidate Technician

Performance areas Faults & Fitting

Maintainance

Cable Jointing

Optic Fibre

Achievement Certificate of Completion in Telecommunications Field Technician Finrite Insurance Administrators

Jan 2019 to Jan 2020 (Current)

Position Held Claim Agent

Duties •Answer all calls regarding Vodacom Device Insurance policies and claims

•Asses insurance claims filed by policyholders

•Issue orders to payout claimants

•Issue orders to payout claimants

References

Johnny Letsholo Team Leader at Mulitchoice

contact 079*******

Thami Mkwanazi HR manager at FTTG

Contact 081*******

work number 011*******

Patricia Tilotsane Supervisor at Finrite Insurance contact 082*******



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