CURRICULUM VITAE OF SBONGILE CHRISTINAH DHLAMINI
PERSONAL DETAILS
First Name Sbongile
Surname Dhlamini
Residentail Address 1090 Moilwa Street
Munsieville
Krugersdorp
1739
Cell number 073*******
Email Address ada1o0@r.postjobfree.com
ID number 880**********
Gender Female
Nationality South African
Drivers License Code B
Home Language Setswana
Other Languages English 2nd Language and Sesotho
EDUCATION
High School Thuto Lefa Secondary School
Year Completed 2006
Subjects passed Mathematics
Physical Science
English 2nd Language
Setswana 1st Language
Electronics
Home Economics
College Attended Central Johannesburg College
Course Engineering Studies Electronics
Subjects Completed Mathematics N4
Logics Systems N3
Engineering Science N3
Communications Electronics N5
Digital Electronics N5
Other Qaulifications
Services SETA
National Certificate : Contact Centre Support level 2 Credits: 128
National Certificate : Contact Centre Support level 4 Credits: 132
WORK EXPERIENCE
Multichoice
SEP 2011 TO MAY 2016
POSITION HELD Customer Service Representative
DUTIES •Open and maintain customer accounts by recording account informaon
•Resolve product or service problems by clarifying the Clients complain determing the cause of the problem ; selecting and explaining the best
•possible resolution to their problem
•Maintain Financial transcations by processing customers adjustments
•Recommend new products and services : upselling
• Manage large amounts of calls
•Generate sales leads
•Keep records of customers interactions; process customers accounts
& Filling
Fibre To The Ground
May 2017 to April 2018
Position held Candidate Technician
Performance areas Faults & Fitting
Maintainance
Cable Jointing
Optic Fibre
Achievement Certificate of Completion in Telecommunications Field Technician Finrite Insurance Administrators
Jan 2019 to Jan 2020 (Current)
Position Held Claim Agent
Duties •Answer all calls regarding Vodacom Device Insurance policies and claims
•Asses insurance claims filed by policyholders
•Issue orders to payout claimants
•Issue orders to payout claimants
References
Johnny Letsholo Team Leader at Mulitchoice
contact 079*******
Thami Mkwanazi HR manager at FTTG
Contact 081*******
work number 011*******
Patricia Tilotsane Supervisor at Finrite Insurance contact 082*******