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Customer Service Power

United States
December 10, 2019

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Cornella Parker

**** ******* **.

Raleigh NC ****0


. Over 10 years of proven customer service experience.

. EHR Specialist Certification by the NHA.

. Trained in Allscripts PM and Allscripts ProEHR Applications. WORK EXPERIENCE:

RDU Rakeigh/Durham International Airport Mooresville, NC SCIS Air Security Coordinator

June 2019 - Present

● Search and seal certain items going on the Airlines as well as the trucks carrying those items.

● Protect and secure the safety of the airline passengers.

● Provide entertainment accessories to First Class passengers, provide the manifest for equipment being used, do inventory for said equipment

● Clean, Sanitize and Check/Scan airline entertainment equipment in and out everyday

ColliCornela, LLC

Raleigh, NC

Customer Service Agent

02/2018 - 10/2018

* Answered inbound calls

* Assisted customers with purchasing new residential and commercial electric service

* Assisted current customers with paying their bills and setting up auto pay on their acct., understanding their electric usage and managing their usage.

* Helped customers with evaluating power outages, finding sources of financial assistance when unable to pay their bill, ect.

* Helped customers to increase their savings by educating them and helping them purchase power surge protect packages, Total Home protect packages that in the event of an electrical storm, damages to their home and almost everything in it was protected

Conduent Raleigh, NC

Customer Service Specialist 06/2017 – 07/2018

● Answered inbound calls.

● Assisted and answered customers’ questions regarding benefits.

● Explained customers’ explanation of benefits.

● Explained and assisted in billing questions and took payments.

● Helped customers’ choose PCPs, Specialties, etc.

● Assisted customers’ with their claims.

● Assisted customers with online and android account access; password and username reset

L & E Consultants

Raleigh, NC

Technical Support Agent

01/2016 - 03/2017

* Support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include:

*Resolving username and password problems

*Data sharing & synchronization * Uninstalling/reinstalling basic. software applications

* Verifying proper hardware and software configurations and set up

*Power cycling devices

* Navigating customers through application menus

* And troubleshooting email issues

St. Johns Riverside Hospital Yonkers, NY

Emergency Room Registrar/ Outpatient Registration/Ambulatory Registrar 09/2002 – 08/2005

● Registered patients in the Practice Management application to receive care in the emergency room.

● Assisted patients and provided all required documents.

● Evaluated eligibility.

● Coordinated with health source department and obtained authorization for ER patients.

● Assisted in registration of patients and prepared appropriate billing.

● Provided required information to patients for financial processes.

● Assisted in collection of all patient payments and ensured financial liability.

● Familiar with HCFA forms and HIPPA eligibility.


Wake Technical Community College

Raleigh, NC. 2015

Pace University, New York

White Plains, NY. 2001


EHR Specialist Certification 2015

CSIS Certification. 2001


*Power Point, Excel, Word Perfect, Microsoft Word, Web browsing

*CDL Licensed

*CPR/FirstAide Certified

*Trained in Allscripts PM and Allscripts ProEHR Applications.

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