YUAN-YUAN LIU

** ***** ***** *****, ****** City, NJ 07310 • 929-***-**** • ada1nm@r.postjobfree.com • https://www.linkedin.com/in/yuanyuan-liu/ Qualification Summary

● Have 4 years of analytical experience, working with data to identify trends and make recommendations

● Have 4 years of experience driving and growing a digital marketing or enterprise software book of business.

● Have 4 years of data information system management and data analysis experience, familiar with PMLC/SDLC.

● Have 2 years of experience coding by using R programming language and performing analysis by using SQL.

● Command technically skilled Excel (vLookups, data cleansing, logical functions, pivot tables, advanced formulas, VBA).

● SAS Certified Advanced Programmer for SAS 9 and SAS Certified Statistical Business Analyst Using SAS 9.

● Have competitive experience of data visualization using Zoho Reports and Tableau.

● Have strong Zendesk administrative customer support experience.

● Have deep understanding of Content Management System (CMS) and JIRA ticketing system.

● Have Google Analytics Certification, familiar with Google Docs. Education

New York University, Tandon School of Engineering, New York, NY 09/14-05/16

● Master of Science in Chemical Engineering (NYU Scholarship in the 2014 academic year) Harrisburg University, Harrisburg, PA 07/19-Present

● Master of Science in Analytics

South China University of Technology, School of Chemistry and Chemical Engineering, Guangzhou, China

● Bachelor of Science in Chemical Engineering and Technology (Dean’s List: 6 semesters) 09/10-07/14 Experience

Business Analyst, Connexient, New York, NY 05/17-09/19

● Operated information systems, including systems data analysis and operation support.

● Triaged more than 5000 incoming data support tickets from more than 50 Customer Support Web Portals.

● Analyzed well-defined modules within the system, developed enhancements and new features to existing systems.

● Compiled data from multiple sources into dashboards to deliver comprehensive business and product metrics.

● Completed data and map changes for clients and perform QA testing and proved the feasibility of applications software.

● Developed scalable methods for insights discovery and reported for engineer and project manager teams.

● Performed onsite survey for new implementations to capture and define all location data information.

● Communicated updates to clients in a timely manner and led client status update calls.

● Drafted operational manuals, training materials and demonstrations of systems and products. Research Analyst, KAM Consultants Corp, New York, NY 02/17-04/17

● Conducted hundreds of environmental quality assessment projects involving air monitoring for airborne asbestos particles, sampling and analysis for lead based paint, PCBs and mold, as well as numerous Phase I and Phase II Environmental Site Assessments and Property Condition Assessments for real estate transactions.

● Collected mass data from experiments, executed data analysis preprocessing (extraction, validation, transformation, loading).

● Developed models and methods, performed data visualization and assessed data performance.

● Brought data insights, produced reports and delivered presentations. Project

Data Analyst, The Analysis of High Quality Availability of Airbnb Properties in Every Neighborhood of LA 12/16-02/17

● Conversed business objectives to functional requirements, identified data source and transformed data into useful info.

● Picked the right visualization to meet different functional requirements such as scatter plot, histogram and so on, mapped geographic data to directly show the distribution of Airbnb apartments.

● Created beautiful dashboard to show the high-quality availability of Airbnb properties in each neighborhood.

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