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Technician Customer Care

East St. Louis, IL
December 10, 2019

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Jared Wells Sr.

**** ******** *** *. **. Louis IL 62205

618-***-**** •


Well - rounded technician, meticulous in trouble shooting and repair of network component, machinery and frame wiring. Focused on maintaining inventory, routine system inspections, repairs and installations.

Key Qualifications

· Network Configuration

· Operations Maintenance

· Installation Service and Repair

Work Experience

K & L Technical Services May 2019 - Present

Telecommunication Technician

· Installation and repair Telephone and Data Network

· Network routing, switch configuration

· Install CCTV cameras and cabling (DVR/NVR)

World Wide Technology January 2019 - May 2019

Wireless Technician

· Identify OEM, UMTS and LTE Erickson and Alcatel Lucent Network Equipment

· Install and integrate electronic and power equipment per build specs and configure per AT&T installation guidelines

· Integrate hardware, configure & test equipment (rectifiers, LTE equipment)

· Identify and troubleshoot Network System performance issues IBEW Local 1 June 2017- January 2019

Communication Technician

· Installation of Data Racks

· Installing Data and Fiber cable

· Installation of Audio, Video, Fire and Smoke Detectors AT&T July 2016 - February 2017

Communication Technician

· Responsible for installing, maintaining, and repairing distribution racks terminals equipment.

· Installed, repaired, and adjusted equipment such as switches, routers, and modems.

· Performed routine equipment maintenance such as inspecting, cleaning, testing and lubricating equipment.

· Worked alone and with other employees in repairing central office equipment.

· Documented and maintained log charts and testing for new installations upgrades.

· Wired equipment and established connections programming features remote access tools and integrations.

AT&T March 2004 - July 2016

Network Technician

· Overseer of all technical aspects of service delivery and customer service/support

· Performed end to end troubleshooting issues with all aspects of the Information Systems to include network and telecommunications systems.

· Analyzed system performance for potential security problems.

· Configured, optimized, and tested network servers, routers, and switches to ensure they comply with security policy, procedures, and technical requirements.

· Monitored system alerts and processed related tickets to the technology ownership team.

· Monitored and repaired datacenter physical systems through vendors

· Prepared trunk translation and cross - connected forms for central office switch assignments and complex customer services.

· Maintained required records on facility and equipment assignments for trunks and special services.

· Provided consistent, respectful, and professional internal/external customer care.

· Helped customers and field technicians with set-up of routers and broadband modems.

· Configured virtual services by inputting translation data in to broadband operation systems.

· Performed periodic preventive maintenance on computer systems through the use of sophisticated test equipment and software diagnostics. Education

Bachelors In Engineering & Communications Technology ITT Technical Institute (2011-2013)


Wireless LAN (2012-2012)

Associates In Electronics

ITT Technical Institute (2000-2002)

References upon request

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