PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

KIM SLADE FOX

Seeking to begin career with an entry-level position in a respectable company.

Outstanding customer service, communication and business skills Looking for a career to achieve and exceed company goals. Customer service Detail oriented

Inventory management Organizatinal Skills

Outstanding people skills Project management

May 2018 - Current

Customer Service/cashier

Hobby Lobby Salisbury, NC

Accepted and processed customer payments in cash, credit cards and checks, checking for validity.

Acknowledged customer issues and resolved their problems quickly and efficiently.

Effectively communicated with other employees and upper management to ensure complete care of customers.

Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities. Greeted customers and offered them assistance where possible. Informed customers about current promotions and sales, encouraging them to take advantage.

November 2001 - December 2017

Store Manager

Family Dollar Store #4935 Cleveland, NC

Attended workshops, seminars, and other training events to improve management qualities.

Created monthly team building activities, such as [example], to increase unity, productivity, and motivation in the sales team. Developed plan to increase sales and saw a [percentage] weekly increase after [quantity of time].

Enforced company policies and procedures through implementing a KF 430 Lash Dr., Salisbury, NC 28147,

704-***-****, ada1ng@r.postjobfree.com

three-strike system to promote professionalism.

Familiar with POS and [other software programs or equipment]. Hired and trained new employees, including selecting seasonal workers to hire on permanently. Also conducted performance reviews and handled employees with poor performance or attendance.

Resolved conflict between customers, between employees, and between customers and employees.

Responsible for inventory, pricing, merchandising, and displays. Started as an entry-level associate and worked in every position at store up to [management position].

March 1997 - June 2001

Office Manager

Business Partners USA Winston-Salem, NC

Accepted and processed customer payments in cash, credit cards and checks, checking for validity.

Acknowledged customer issues and resolved their problems quickly and efficiently.

Collaborated with colleagues to discuss market information and strategies.

Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them. Developed and implemented tailored service plans to the needs of particular clients.

Effectively communicated with other employees and upper management to ensure complete care of customers.

Evaluated the customers' needs and provided service options to meet their requirements.

Followed up with customers ensuring their satisfaction with their purchases.

January 1985 - March 1997

Customer Service

Customer Service Winston-Salem, NC

Accurately completed cash register transactions.

Adhered to all store retail procedures and policies. Maintained records of sales.

Represented the store as an ambassador in a positive and professional manner.

Served multiple customers simultaneously in a stressful environment.

EDUCATION

Watched for, recognized, and prevented security risks. June 2019

MBA-Business

Jack Welch Management Institute, Herndon, VA

3.6 GPA

February 2016

Business Science in Management

University of Phoenix, Charlotte, NC

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