Name: Ann Gathigia Muchoki
Date of birth: 27th Oct 1993
Marital Status: Married
Passport No. : A2384994
Email Address: firstname.lastname@example.org
Outgoing person offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Organized, independent and professional services in the food service industry. I am a highly qualified professional, hardworking and able to maintain high standard level of service. Detail-orientated with strong time management skills and ability to learn new tasks quickly.
Point of Sale (POS) system operation.
Works well under pressure.
In-depth food and wine knowledge.
Food ingredients expert.
Clean and neat.
Upbeat, outgoing and positive. Exceptional interpersonal skills Superb trainer.
Highly responsible and reliable.
Work and Professional Experience
3rd Sep – Present : The Diplomat Radisson Blu Hotel, Residence & Spa, Bahrain
Position: Restaurant Team Leader
•Direct and assist with the ordering, loading of inventory according to operational procedures
•Assists in the supervision of day-to-day activities of employees and assigns responsibility for specific work or functional activities.
•Demonstrates staff and customer relation skills to ensure that friendly and courteous service is given to all customers.
•Resolve customer’s service or billing complaints
•Resolve the problem according to guidelines established by the company
•Handle general questions and complaints
•Train new employees
•Directing staff in completing sanitation tasks, maintaining food safety documentation
•Make sure the store is opened/closed daily according to established procedure
10 Dec 2017 – 30 Aug 2019: Wyndham Garden Manama.
Position: Waitress/ Hostess
Worked in Brazilian restaurant curving meat
Did cross training in Pastry
•Briefing service team and kitchen staff about reservation we have.
•Welcoming guests with courtesy and escorting them to their tables.
•Recommending while applying suggestive selling skills and handling guests requests in a professional manner.
•Taking guests orders and recording restaurant reservation details as per company standard.
•Supervising and coordinating all reservations and restaurant floor plan with the help of supervisor.
•Tables clearing and resetting coordinating with the other staffs.
•Appreciating customers by thanking them for coming to our Restaurant
5th October 2016-5th December 2017: Cine Cafe in Bahrain
•Greet and seating customers, present menus, and explain daily specials to customers
•Answer questions related to menu items
•Take food and beverage orders from customers
•Relay food and beverage orders to the kitchen staff
•Prepare drinks and food garnishes
•Carry trays of food or drinks from the kitchen to the dining tables.
•Remove dirty dishes and glasses, and clean tables after customers finish meals.
•Prepare itemized checks and take payments from customers.
•Clean and set up dining areas, refill condiments, roll silverware into napkins and stock service areas.
March 2015 –June 2016: Kempinski Hotel Nairobi
Position: Waitress in Banquet
•Deliver and serve welcome drinks, food, meals, condiments and accompaniments.
•Delivering Alcoholic and Nonalcoholic drinks for service to your customers table.
•Properly open and pour wine at the table side.
•Read and execute specifications listed on the Banquet Event Orders.
•Attend all pre-shift meetings to ensure events flow smoothly.
•Be in communication with the Banquet Captain regarding any special needs.
•Assist in ensuring that each events are on time as per the banquet event course.
•Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
•Make required adjustments as needed and relay that information to the appropriate personnel.
•Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
•Have a good understanding and able to communicate products and service related query to guests when asked.
Jan 2014 - June 2016: Nairobi institute of business studies
Diploma in hospitality management.
2009-2012 : Gathambi Girls Secondary School (kerugoya)
Kenya Certificate of Secondary Education
2000-2008 : Joseph Apudo Primary School
Kenya Certificate of Primary Education
Other Skills Acquired
•Strong Work Ethic. Time Management.
•Handling Pressure. Leadership skills.
Jan 2014-June2015 : Training both theoretical and practical in hospitality Management at NIBS College
March 2015 –April 2015: I have undergone training in food and beverage at Villa Rosa Kempinski
October 2017-Aug 2019: Training in food n beverage services in Wyndham Garden Manama.
•Travelling and touring.
•Listening to music.
Mr. Prathamesh Sakharkhar
Restaurant Manager Wyndham Garden Manama
P.O Box 13220
Supervisor Wyndham Garden Manama P.O Box 13220 Manama,Bahrain.
Tel No: 973-********
Mrs. Catherine Mutemi
Nairobi Institute of Business Studies
P.O Box 49962
Tel No: 072*******