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Civil Engineering Administrative Assistant

Mission Viejo, CA
December 10, 2019

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**** ******, ********** ***

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Bachelor of Arts: Bosnian Language and Literature University of Tuzla, Tuzla

Bosnian language and Literature, World Literature

Zagreb school of economics and management AACSB,

Master of bussines and administration, MBA Marketing

Student exchange at University of North Florida, Jacksonville August 2018 – may 2019

Languages: English, Bosnian, Croatian.

Software Skills: Working experience on OS Windows, MS Office (Word, Excel, Access, PowerPoint, Outlook).


Hi. My name is Natasa. Are you looking for a reliable Virtual assistant?

My website will tell you that I am awesome, hardworker, and qualified to get the job done. I can apply my unique, out of the box, fresh perspectives and vision to ensure you meet your business goals.

I’m extremely hardworking and won't be satisfied until you’re totally happy.

Please send me an e mail or call me @949-***-**** to discuss further.

Thank you.



Insolar Company May 2019-

Working with Marketing team to integrate PR campaigns with customer promotions

Handling all aspects of different PR activities and strategies in order to manage the company’s or their clients’ public image

Drafting and distributing press releases, fact sheets, and media invites, along with any other communication

Keeping abreast of industry and competitive trends and regularly informing sales and marketing of noteworthy news items and opportunities

Coordinating industry events, including user group meetings and trade shows; Making appointments with all at major trade shows

Working with Marketing Manager to develop and refine measurement strategies for PR campaigns.

Working on different projects, communicate with Marketing team, solving project problems to the end.

Using different marketing strategies for sale different products, meet deadlines.

Assisting on sale solar panels, including meeting and online ( webinar) conference.

Searching of e mail address for potential buyers(installers) using marketing analysis, measures and statistics.

Attending workshops who are connected with business, sale plans for different companies.

Founding information about solar different products, using qualitative methodology,

Competitors, Swot analysis from other companies.

I was looking information about different solar products, using Qualitative Marketing methods, to found which of solar products is easier sold in which geographical area.

Meeting with investors.

*Creative Marketing/Virtual administrative assistant*

Converting, merging and splitting PDF files. Managing data - E-mail management, writing and sending invoices to clients, sales reports, scanning, calendar management. Documentation and updating of files- including creating pdf forms, updating contracts, formatting documents.

Creating forms or surveys for customer feedback.

Online RESEARCH. Competition - target audience – to see where your competitors are and what they are doing. Complex information research.

Statistics, Market size, Margins, Segmentation of products (which products is best for sale in different Geographical area), Customer segmentation.

Social Media services - LinkedIn, Instagram, Twitter - Creating profile, making relevant groups, scheduling posts, monitoring and replace groups, posting share relevant topics, notifying you for positive responds for follow up.

Setting up SM accounts. Social media analytics and posting interesting informative articles. Writing articles after interacting with customers. It’s a tool through which you let your potential customer know how your product can be used instead of directly advertising it.

Customer services - strong personality to work with clients. Communicating with management, internal and external clients. Inbound-outbound calls.

Travel arrangements, booking conferences and scheduling appointments. Typing and filling documents.

E commerce - Rich product display and research. Writing compelling product descriptions, listing products on the website, processing orders

E mail marketing- creating, editing, and sending e mail newsletters, packed with useful and promotional content. I will create and set up autoresponders and thank you e-mails.

Developing customer service via live chat and email. Expert in Microsoft office - Google doc., Excel, PowerPoint.

Content writing- generate blog posts, CREATIVE IDEAS

Familiar with SEO mkt and websites.

Develop and implement a career framework in relation employee - HR team.

# Solar energy services #

# I FIND CLIENTS using different Marketing strategies.

# Research, analyze and monitor financial, technological and demographic factors to capitalize on hidden RENEWABLE ENERGY market opportunities.

# Executing strategic Marketing plans on both a local scale in support of sales goals and growing profitability. Educate potential customers.

# Coordinate SALES with other team members.

#Working in PR to improve visibility and strengthen the Solar Company's brand.

I work closely with the INSOLAR platform to ensure you get the best quality products at the lowest price.

Djordje Petrovski j.d.o.o.

Civil engineering consultinf firm

Sale assistant, Commercial agent August 2016 - August 2018

Coordinate and organise sales and promotions events.

Take a customers orders, calls and replayng for the same.

Seeked solutions for complaints and problems.

Entered and maintained data into databases and information systems.

Performed general administrative tasks such as filing and photocopying.

Founded new customers.

NB-TEPES Ltd., Zagreb, Croatia

Administrative Assistant December 2014– September 2015

Civil engineering consulting firm specializing in construction

Write reports, scheduled meetings and appointments, statements and templates.

Archive business data into computer database (Word, Excel, Access, Power point, internet facilities), experience on computer systems.

Send and receive letters, e-mails and other documents to/from business partners.

Attention to detail, data entry.

Answering and call on phone, ability to effectively communicate with team and connection with team and customer.

Pauza za Kavu Ltd. Zagreb, Croatia May 2011 – December 2014

Commercial sale of "Dolce Gusto" coffee and coffeemakers

Sales Assistant & Commercial Agent

Communicated in person with customers regarding sales and solved any problems.

Analysed sales and produced reports.

Ordered and purchased supplies and arranged for deliveries.

Excellent customer service skills sell small box of dolce gusto coffee.

Adi Keram Ltd., Tuzla,

Administrative Assistant January 2011 – April 2011

Civil engineering firm specializing in building adaptation and transportation services

Checked deadlines in department of transport services.

Ensured proper operation of all office space equipment (fax, scanner, copying machine, etc.).

Maintained confidentiality for all proprietary information.

Administrative organizational and time management skills

BosniaARS Ltd. Tuzla

Language Editor November 2009 – December 2010

Book-publishing, business and trade services

Reviewed various articles for magazines and scientific papers for journals.

Wrote reports, titles/headings/headlines, statements and templates/forms for marketing/sale.

Metplast Ltd., Tuzla,

Administrative Assistant April 2007 – December 2008

Production and electrical equipment installation, domestic and foreign trade and services.

Controled and reduced costs and developed reporting procedure.

Conducted and classified the entire inventory.

Responded to customer's questions, requirements, and complaints.

Strong written and comunication skills.

Adi Keram Ltd., Tuzla

Administrative Assistant October 2006 – April 2007

Civil engineering firm specializing in building adaptation and transportation services

Checked deadlines in department of transport services.

Ensured proper operation of all office space equipment (fax, scanner, copying machine, etc.).

Maintained confidentiality for all proprietary information.

Making travel arrangements.

Provide general office administrative services.

Volunteer experience

Jala Elementary School, Tuzla,

Teacher Intern & Volunteer December 2010 – January 2011

Consulted with other teachers about the curriculum before class period.

Demonstrated field work techniques and assisted professors with lessons.

Evaluated homework, tests, and field work and held office hours to ensure elementary schools students to understood class concepts.

Prepared materials for class teaching (lesson and bulletin board materials, exhibits, introduction to basic computer equipment, and demonstrations, etc.).

Helped and motivated children individually or in small groups for succes.

Volunteered for 2 months in preparation for classes; performed 20 hours of teaching in classes.

Teaching children on class how to read complicated sentences.

Repeating everything what we learned on last class

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