Customer Service Sales

Fatemeh Esbati

Unit *** – **** Varsity Dr NW Cellphone: 587-***-****

Calgary, AB, Canada E-mail: ****.******@*****.***

T2L 1Y3

PROFESSIONAL SUMMARY

Outgoing customer service professional with more than three years of experience. Hands on experience with makeup applications and customer interactions. Skilled at enhancing the shopping experience through careful attention to detail and tactful resolution of issues while retaining a positive attitude. WORK EXPERIENCES

Beauty Advisor/Sales Associate, Jan 2014 – June 2015, SAFIR, Tehran, Iran

Greet customers in a timely professional and engaging manner

Initiate service consultations by asking open-ended questions to learn the customer’s preferences and needs

Consistently seek trend and product knowledge to act as an expert for customers

Applying makeup for customers if requested

Cleaning and keeping an organized work area throughout the entire day

Prep Cook, Jan 2012 – Dec 2013, Gol Yakh Restaurant, Tehran, Iran

Cooking various traditional Persian food items (e.g. Kebab, Aush, Stew dishes, …)

Operated microwave to warm soup

Washed, peeled, and cut vegetables, meats, and fruits

Checked and counted inventory

Cleaning and keeping an organized work area throughout the entire day

Bakery Cashier, Nov 2009 – Dec 2011, Esbati Bakery, Tehran, Iran

Responsible for providing friendly service to guests at the bakery counter

Operating a cash register and dealing with money

Successfully assisted customers with product selections and purchases,

Monitoring the bakery inventory and ordering supplies

Cleaning and keeping an organized work area throughout the entire day

Cooperates well with colleagues and management

HIGHLIGHTS

Excellent grasp of cosmetology with regard to makeup application (Cosmetology certification)

Excellent customer service

Detail oriented

Flexible team player with strong interpersonal skill and ability to work well with people

Superior knowledge of skin products

Excellent communication and organizational skills

Speak Persian(Farsi) and English

EDUCATION

2015-2019 Bu-Ali Sina University (BASU)

B.A. in Archeology

Hamadan,

Iran

2002-2004 Allameh Tabatabaei Art School

High School Diploma in Accounting

Tehran,

Iran

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