Store Manager Customer Care

CURRICULUM VITAE

Name: TIDJON AUDREY NGAM

Nationality: Cameroon

Address: Bahrain

Contact: +973********

Skype: Audrey ngama

E-mail: ******.******@*****.***

Career Objective

I am adaptable, self-motivated, passionate, creative and team-oriented. Looking for new ways and opportunities to develop my skills, further my career and achieve my goals. Contribute to the great success and continual growth of business.

Key Skills

- Bilingual [English and French] Excellent communication skills

- High levels of energy and enthusiasm, The ability to manage effectively in a fast-paced environment

- Strong organizational, interpersonal and problem solving skills

- Advanced computer skills; Mac and PC, office, Internet & E-mail Expert Experience

2014-2019: Assistant Store Manager [Starbucks coffee company-Dubai]. Duties involve:

- Assisting the store manager in executing store operations

- Supervising a team of store partners to create and maintain the Starbucks Experience

- Ensuring customer satisfaction and product quality

- Supporting the store manager in implementing company programs

- Daily quality control checks.

- Inventory monitoring and placing orders.

2013-2014: Shift Supervisor [Starbucks coffee company-Dubai]. Duties included:

- Assisting the store manager in executing store operations during shifts

- Directing partners to various workstations to ensure Starbucks standards are met

- Executing store operations and assisting trainees

- Customer care and engagement.

- Lead cashier.

2012-2013: Barista [Starbucks coffee company-Dubai]. Duties included:

- Welcome and greet customers into the store.

- The preparation of food & beverages within regulatory guidelines.

- Delivering legendary customer service

- Providing quality beverages and food products

- Maintaining a clean and comfortable work environment. Education

- Bachelor`s Degree in English Modern letters Education: 2009 - 2012

- Saint Michael Academic School: 2007-2009 G.C.E A Level Certificate

- Saint Aloysius’ Minor Seminary: 2001-2006 G.C.E O Level Certificate Other: Full Time, Flexible Schedules Travel: yes willing to relocate References and certificate are available upon request.

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