Muhammad Waqar

SUMMARY:

Goal-oriented sales professional with successful experience in retail sales, customer services and corporate sales. Have excellent problem solving skills, willing to go for an extra mile to make the customer happy and demonstrated ability to create client loyalty above and beyond the sales relationship. Self-motivated and flexible, working independently with minimum supervision.

KEY SKILLS:

●Meeting Sales Goals ●Negotiation ●Sell to Customer Needs ●Motivation

●Building Relationship ●Manage Processes ●Staffing ●Team Management

●Flexible ●Time Management ●Business Acumen ●Coaching Skills

●Leadership ●Goal Oriented

WORK EXPERIENCE:

Store In charge:

Sun & Sand Sports LLC UAE (Dec 2017 to Feb 2019)

Weekly meeting with ASM & SM brief them about stock, store's sale & staff.

Supervised all transfers of goods from other branches, warehouse and third parties. and also keeping track of all documents like IBT,ILC, OBD,GRN.

opened/closed cash register on daily basis, completed all necessary paperwork at night for closing.

Met sales objectives; received and processed shipments and organized the store floor according to plan.

Multi-tasked as a sales representative and a cashier, handled all payment methods from cash, chaque, credit and debit cards, as well as gift vouchers.

Assisted employees with creating and implementing monthly action plans to increase sales and customer loyalty.

Supervised and mentored staff in customer service, cash management, inventory management, ordering and receiving, merchandising, scheduling, and security.

Increased stores profitability by re-merchandising inventory with attractive displays.

Following KPI's to maximize the store profit and company business.

Assisted customers select specified merchandise for purchase, resolved customer complaints and provided refunds, exchanges and adjustments and processed credit and gift card charge.

Responsible for conceptualizing, developing and facilitating the implementation of projects and special sales and marketing events (holiday, seasonal, contests, etc.) related to commitment of corporate communications.

Created staff schedules, monitored labor costs, calculated timecards, and processed employee payroll.

Acted as a liaison between the different departments in the store including…..

training & running (shoes apparels).

Home fitness cardio (equipments & accessories).

swimming & aqua.

Sales Team Leader:

Sun & Sand Sports LLC UAE (Mar 2014 to Dec 2017)

Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.

Provide support to the floor team and push them to get the business and achieve the branch target.

Consistently led from the front, providing guidance and motivation in harsh environments.

Follow up with brand team about stocks and new products.

Updating team about new products information and briefing on new launches.

Preparing weakly training for new Sales Assistants.

Preparing weekly sales reports for the sales team and sales management and generating repeat business through successful client follow-up.

Receiving the stock from warehouse & draft the report of discrepancies.

Weekly reviews stock level and inform the brand team & SM regarding slow and fast moving items to increase sale.

Write off all faulty and damage items reports to brand manager and send damage and faulty items to ware house.

Successfully undertook the responsibilities for organization and planning section sales promotions.

Also doing hard work to achieve monthly targets.

Sales Assistant:

Sun & Sand Sports LLC UAE(Feb, 2013 to Mar, 2014)

Dealing with brand NIKE, ADIDAS, REEBOK, and fitness equipment cardio brands.

Provided exceptional customer services with greeting and acknowledging all customers in a friendly, professional manner.

Update customers on product information and briefing on new launches.

Problem solving and providing detailed information on new products.

Focus on achieving daily, weekly and monthly personal target and help the store team to achieve store target.

Receiving the stock from ware house, arranging the product at back store, displaying them on floor and sending back the discrepancy report if any.

Maintaining the floor Virtual Merchandising as per the standard.

Handling customers of bulk quantities.

In Feb 2014 awarded for high value Sales.

Sales Officer:

Venus Pakistan PVT LTD (FMCG) (Apr, 2012 to Dec 2012)

Deal with fast moving consumer goods (FMCG).

Working on sales development.

Meeting with clients to promote organization sale.

Deal with customers in bulk quantities.

Also working to make new outlets to expand business.

Sale out the products in Café, Hotels and Restaurants.

Assist in the training of new Sales Assistants. Prepared weekly sales reports for the sales team and sales management and generated repeat business through successful client follow-up.

Successful account retention record of 98%. Successfully handle all public relations issues and also performs different tasks required by the management.

Sales Officer:

Ismail Industries LTD Pakistan (FMCG) (Sep, 2011 to Mar, 2012)

Ensuring all sales and service objectives were met

Update customers on product information and briefing on new launches.

Provide support to the sales team.

Maintain primary and secondary sales.

Organizing weekly and monthly sales meetings and sales training.

Prepared weekly sales reports for the sales team and sales management.

Worked with new customers for developing new accounts and the implementation of new systems.

Sales Representative:

Ismail Industries LTD Pakistan (FMCG) (Jan, 2009 to Sep, 2011)

Deal with fast moving consumer goods (FMCG).

Handling retail and whole Sales customers, solving their problems and providing detailed information on new products.

Supervise the subordinate and take steps for improving the company’s sales.

Also encourage subordinate and help them on sales matter.

EDUCATION:

B.Com (2009) Punjab University, Pakistan

F.A (2006) Govt. Islamia College, Lahore. Pakistan.

MS Office (2004) Certification from Edge system.

CONTACT:

Name: Muhammad Waqar

D.O.B: 1 Nov, 1987

Nationality: Pakistani

GSM: +971*********

Email: ada1ik@r.postjobfree.com

Driving License: Dubai

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