Manager Sales
Resume:
CURRICULUM VITAE
OF
YOLANDRAN PERUMAL GOVENDER
Motivation Letter
I am a hardworking individual who is a fast learner that works well in a team or independently. My work experience are (call centre agent, office administrator, IT support technician, quality assurer, dialler administrator, IT service desk agent and currently working as a VAS coordinator). I love working with data and creating excel reports. I have trained new agents on ITSM call logging system and assisted the supervisor and manager with reports and procedure documentation to assist in the improvement of the service desk and the business to provide better value to customers. I have recently completed the ITIL V3 Foundation exam and I am currently studying towards completing the ITIL V4 Foundation exam. I am always looking for new challenges so that I will be able to learn new stuff and improve myself. PERSONAL PARTICULARS
Surname: Govender
Name: Yolandran Perumal
Date of Birth: 09 July 1987
Identity Number: 870**********
Age: 32
Sex: Male
Nationality: South African
Race: Indian
Health: Good
Marital Status: Single
Residential Address: 8 Oakdale Place
Oaklands
Verulam
Telephone Numbers: 032- 5337191 (Home)
083******* (Cell)
E-mail Address: ada1em@r.postjobfree.com
Drivers Licence: Code 8
EDUCATIONAL QUALIFICATIONS
1. National Senior Certificate: Matriculation Exemption Institution: Glenhaven Secondary School
Year: 2004
Subjects: English
Afrikaans
Accounting
Mathematics
Geography
Biology
2. National Certificate: Information Technology (Technical Support) Hardware & Infrastructure Support for personal
Computers
Institution: PC Training and Business College
Year Obtained: 2005
3. Diploma: Information Technology – Networking
Institution: Varsity College
Year Obtained: 2009
4. ITIL (Information Technology Infrastructure Library) V3 Foundation Institution: Bytes
Year Obtained: 2018
WORK EXPERIENCE
1. Name of Company: Provicom
Position in Company: Network Technician
Period: 01 March 2008 – 31 July 2008 (Part – Time) Contact Person: Shaun Moodley
Contact number: 082-***-****
Job Description
1. Installing and maintaining CCTV cameras (Metro surveillance cameras). 2. Access control.
3. Installing new hardware on computers.
4. Installing or upgrading of software on computers. 2. Name of Company: Blake and Associates
Position in Company: Administrative Clerk
Period: 18 March 2010 – 19 August 2011
Contact Person: Malani Mistry (Manager)
Contact Number: 031 – 538 4570
Job Description
1. Board Statistics
2. Right – Fax Correspondence
3. E-mail Correspondence
4. Post correspondence
5. In – House Payments
6. In – House Productivity Stats
7. Update Feedback From Response SMS
8. Assist with Live Floor Management
9. Update Downtime Logs
10. Manage the Absenteeism Lines
3. Name of Company: Kwa- Zulu Natal Department of Education
(Umlazi District)
Position in Company: IT Technician
Period: 01 May 2012 – 30 April 2013
Contact Person: Nelly Naicker (Supervisor)
Contact number: 031 – 360 6014
Job Description
1. Manage IT Helpdesk
2. Provide IT Support for Computer Related Faults
3. Provide E-mail/ Internet and Intranet Access for New Users 4. Setup Computers
5. IT Asset Management
4. Name of Company: Coracall
Position in Company: Quality Assurance (QA) Agent
Period: 01 July 2013 – 17 October 2013
Contact Person: Denetia Hiralall (Manager)
Contact Number: 087-***-**** – Work
Job Description
As a quality assurance agent in a call center my responsibilities was to ensure that all sale calls where of good quality. I had to assess agent’s calls to check if their calls where compliant with the standards and quality that was set out by the company as well as the clients.
The agents are scored accordingly with the use of a score card. These score cards are then sent back to the team leaders with feedback to help the agents improve their calls. I also did non sales, where I had to listen to agents non sales and provide the necessary feedback.
While as a quality assurance agent I was tasked by my manager to do some extra work:
I created a score tracker; this tracker was put in place to give an average score for each agent in specific campaigns (average daily score, average weekly score).
I was also tasked to provide a report to assist on why agents are unable to close sales.
Was tasked to listen to some good long non sales calls and upload them on the clients FTP site.
5. Name of Company: Coracall
Position in Company: Dialler Support Administrator Period: 18 October 2013 – 19 August 2014
Contact Person: Ralph Naicker (Manager)
Contact number: 083-***-****
Job Description
1. Creating List ID’s
2. Data Loads
3. Creating Usernames and Passwords
4. Monitoring the Dialler System
5. Moving Agents to Different Campaigns
6. Ensure there is no Downtime
7. Downloading of List Id’s and deleting them
8. EE Contact Ratio and sale Report
9. Session Report
10. Moving upsell calls to respective folders
6. Name of Company: Datacentrix
Position in Company: Service Desk Agent
Period: 8 June 2015 – 28 September 2018
Contact Person: Zama Nduli (Supervisor)
Contact number: 061-***-****
Job Description
1. Log calls, follow up on these calls and resolve calls for different clients. 2. Scheduling of technicians
3. Daily reports
4. Shipping of spares
5. ITSM training
6. SLA reports for clients
7. Generating reports for management
8. First line support (SAP) – unlocking user’s SAP account and resetting SAP passwords
9. First line support (Active Directory) – unlocking user’s Active Directory accounts and resetting Active Directory passwords. 7. Name of Company: Datacentrix
Position in Company: VAS Coordinator
Period: 1 October 2018 – Current
Contact Person: Dion Curtis (Manager)
Contact number: 083-***-****
Job Description
1. Ordering of warranty spares (HP, Lenovo)
2. Returning of warranty spares.
3. Obtain quotations for out of warranty spares
4. Shipping of spares to the correct engineers/ sites 5. Monthly stock count
Declaration
I declare that the particulars furnished are true and correct to the best of my knowledge. YP. Govender 06-09-2019
Yolandran P. Govender Date
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