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Sales Customer Service

Location:
Scottdale, PA
Posted:
December 10, 2019

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Resume:

SUMMARY

SKILLS

EXPERIENCE

Cathileen Mucha

ada1cu@r.postjobfree.com Scottdale, PA

Seasoned Retail professional proficient in results-oriented procedures, leading teams and training employees. Reliable, motivated, productive and diligent professional with first-rate skills in assigning, overseeing and assessing work. Bringing over 20 plus years' experience and the desire to go above and beyond job duties to exceed company expectations. Excellent communication

Results-oriented

Contract negotiation/review/drafting

In-depth fashion knowledge

Inventory control

Strong communication skills

Excellent time management

Team leadership

Inventory control procedures

Excellent multi-tasker

Dedicated team player

Organized

Flexible

Cheerful and energetic

Positive outlook

Detail-oriented

President, Gibby's Hospitality Maiden, July 2013-Current Washington, PA

Completed all company insurance renewals including property, Workers' Compensation, general liability and payroll.

Effectively controlled the release of proprietary and confidential information. Resolved product/policy issues and shared benefits of new technology. Computed accurate sales prices for purchase transactions. Located relevant vendors, set up schedules and coordinated the delivery, storage and organization of all inventory.

Managed customer service by training staff, overseeing operations and resolve issues in a timely manner.

Interviewed, hired and trained new associates.

BUYER, SHIPPNG AND RECEIVING, ACCOUNTS PAYABLE, LOGICLANE dba Mill Street Merchants, June 2016-Current

MORGANTOWN, WV

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Processed merchandise returns and exchanges.

EDUCATION AND TRAINING

ACTIVITIES AND HONORS

Organized weekly sales reports for the sales department to track product success. Kept current on market and product trends.

Attended local, regional and national trade shows for products. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Regularly sought opportunities to up sell and add on additional merchandise. Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.

Generated leads for new sales through telephone and email contact with customers. D.M.M., GABRIEL BROTHERS, June 1995-August 2013

MORGANTOWN, WV

Started out in the position as a Part Time Cashier, Promoted to a Department Head of Home Furnishings, From there I was promoted as a Home Furnishings Merchandiser, I was then brought into Corporate as an Assistant Buyer, I was the promoted to Home Furnishings Buyer, then promoted to a DIVSIONAL MERCHANDISE MANAGER over Home Furnishings, Food, Accessories, Hosiery, Cold Weather and Intimates.

Recruited, hired, developed and retained retail talent for the company. Kept current on market and product trends.

Managed team of 12+ employees concentrated in a variety of areas Delegated work to employees based on individual strengths and unique training. Created strategies to develop and expand existing customer sales, which resulted in a 15-20% increase in monthly sales.

Held each team member accountable for achieving brand and performance goals. Communicated merchandise needs and issues to appropriate buyers in a timely fashion. Built and maintained effective relationships with peers and upper management. Performed assigned projects and completed checklists in an efficient and accurate manner. Attended team meetings each week to voice concerns and offer constructive feedback to others.

Associate of Science

Paralegal, Duquesne Law School, Pittsburgh Pa 1992 Completed my Paralegal degree and started Law School Bachelor of Science

Major: Political Science Minor: History, St. Vincent College, Latrobe Pa 1991 Honored as "The National Association of Professional Women" 2011-2012 Women of the Year.



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