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Office Management

Ponce, Puerto Rico
December 09, 2019

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María De Los Angeles Berríos Antuna

**** */******** ***. ** Ponce, PR. 00730

Day/Evening Phone: 787-***-****; 202-***-****


U.S. Citizen: Yes Security Clearance: N/A

Highest Civilian Government Position: N/A Veteran’s Preference: N/A

Job Objective:

Vacancy Identification Number:

Job Title & Grade:

Desired Location:


Job Type: Permanent Work Schedule: Full Time


Engaged to work in one of the largest disasters in US history with multibillion-dollar losses that undertook the mobilization of thousands of reservists and volunteers and multiple alliances with public and private organizations.

A calling to serve with a successful trajectory assisting diverse populations including disaster survivors, listening and understanding needs to provide the best service within a strict regulatory framework.

Administrative and managerial experience overseeing financial and operational aspects, coordinating functions and projects to create an efficient, productive and effective organization and accomplish the corporate mission.

Trained in multiple FEMA areas becoming an excellent resource to work in different phases: response and recovery, logistics, deployment readiness, disaster technical support and program management.

Experience with state agencies conducting public affairs, communications, public relations and security preparedness efforts for high profile international visitors including royalty and other dignitaries.


Federal Emergency Management Agency (FEMA)

4339DR- DR- Guayama, Puerto Rico- DC 19 Branch 4

Centro de Usos Multiples Maria Virgen Rodriguez Urb. Vives Calle #2 Guayama, P.R., 00784

Disaster Management Individual Assistance / Reservist/Mass Care Team Lead

November 2017 – present

Salary: $42,000 per year; 80 Hours per week

Supervisor: Maria C. Guzman; 202-***-****; may be contacted: yes

Liaison between survivors and FEMA for the management of assistance cases in the aftermath of Hurricane Maria (DR-4339), in an office handling 300+ individuals per day to discuss case status and confirm understanding of the assistance process and next steps.

Analyzed information following established procedures to determine applicant needs and provide referrals for appropriate disaster programs, community resources, and other federal, state, and local agencies.

Requested and reviewed additional applicant information and documentation to verify accuracy and completeness including images. Prepared and submitted reports to inspectors.

Created a case tracking form for the physical inspection process.

Verified and monitored the applicant information database NEMIS (National Emergency Management System) to ensure concise, complete, and accurate scanning and data entry.

Provided information on Individual Assistance (IA) programs to internal/external partners.

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Conducted telephone interviews in English and Spanish to register applicants for disaster assistance or handle additional requests for information regarding assistance, problem resolution, case work, and status updates.

Trained and certified in lines of business for the IA Unit including: Registration Intake, Helpline during disaster activation and response activities.

Described and clarified disaster programs and eligibility requirements to applicants, and made assistance determinations based upon established policies, procedures and guidelines.

Created Work Packets in the NEMIS computer database to transmit applicant information for further processing.

Located, verified and recorded available alternate housing resources in NEMIS.

Reviewed housing replacement case requests, prepared supporting documentation, and forwarded to the supervisor for further action.

Received ongoing training and professional development courses to enhance the required skill set and credentialing proficiency.

Participated in meetings with the Puerto Rico Bar Association to work with property registries for a large volume of homes without the appropriate documentation.

Selected for Mass Care Specialist Point of Distribution (POD), and other specialized training as an Active Manager in Leesburg, Virginia. Received the Emergency Management Orientation.

Took the Emergency Management Orientation (EMO) to become an IA- RESERVIST.

Assigned to work on the Task Book, a management responsibility.

Special assignment at DRC Penuelas (2018): aided 15 survivors per week.

Caribbean University, Ponce, PR

1015 La Ceiba Avenue, Ponce, PR 00716

Admissions and Students Services Director

August 2007 – March 2015

Salary: $26,400 per year; 60+ Hours per week

Supervisor: Mrs. Marta Hernandez; 787-***-****; may be contacted: yes

Handpicked to liaise and align the president’s office and individual departments to improve student services, internal communications and strengthen compliance (enrollment and retention) and increase financial aid opportunities. Managed services associated with student, staff, and faculty relations. Reported to the College Dean. Supervised over 25 associates across different departments.

Drove strategic integrated marketing communication programs targeting prospective and admitted students to increase student interest, enrollment, and admissions.

Boosted prospective student attendance at annual open house events from 150 to 500+ and delivered 62% growth in enrollment levels.

Directed teams and represented the institution in on-/off-premise marketing and public relations activities, outreach programs in industry, community organizations, and public events stimulating interest and student applications.

Grew student retention rate from 34% to 65% in over eight years attributable to initial student success process interview, strong counseling during Q&A sessions to identify interests, eligibility assessment, solution-oriented recommendations concerning degree programs and careers, continuous monitoring and intervention to prevent low grades, and rehabilitation of students eligible for dismissal or suspension.

Expanded financial aid opportunities, successfully securing federally funded WIA grants to support nursing, secretarial, and draftsman training programs.

Instilled a desire for higher learning/degrees within direct staff.

Fostered study/work programs to complement financial aid.

Participated in preparedness/readiness plans for audits by the Middle States Association.

Handled conflicts including Act 54 and substance abuse.

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Office of the Mayor, Ponce Municipal Government

Casa Alcaldía de Ponce, Calle Villa, Ponce, PR 00730

Press Officer

March, 2003 – August 2007

Salary: $22,800 per year; 50 Hours per week

Supervisor: Mabel Pola; 787-***-****; may be contacted: yes

Blended strategic and communication talents to develop messages for the media and the general public liaising between the Mayor's office and the media, in one of the highest profile municipalities in Puerto Rico with 145,000+ inhabitants.

Analyzed and updated the Mayor on newsworthy matters via early morning monitoring of all electronic, broadcast, and print media news.

Handled press inquiries, setup interviews and briefings, drafted speeches, press releases, fact sheets, congratulatory/condolatory messages.

Staged events such as news/press conferences and commemorations, disseminated information and briefed the Mayor before each event.

Advised the Mayor on press relations and strategies to address potential media reaction to news items, new programs, and public policies to minimize negative coverage.

Initiated strategic changes within the Press Office to improve communication systems.

Identified needs, presented ideas and developed new projects; directed the pressroom on addressing media representatives in a formal environment to improve image among the press and the general public.

Worked with the Department of Medical Emergencies in the coordination of responses to natural disasters including floods and landslides.

Coordinated and monitored event logistics for the Mayor.


University of the Sacred Heart, San Juan, PR, 00914

Master’s Degree in Communications; Specialty: Public Relations May 1989

Regis College, Weston, MA 02493

Bachelor’s Degree in Communications May 1989

Colegio Sagrado Corazon de Jesus, Ponce Puerto Rico,00730

High School Diploma May 1982

Training: Over 30 specialized courses since 2017: Emergency Management and Preparedness, Contingency Planning, Incident Command System, Disaster Assistance, Logistics, Workplace Violence Awareness, Supervision and Leadership, Problem Solving, Effective Communication, Decision Making, Planning For Pandemic Influenzas, Homeland Security Management, Risk Management, Business Continuity, Building Partnerships With Tribal Governments, National Response Framework, National Disaster Recovery Framework, Active Shooter: What You Can Do, Human Trafficking Awareness, Civil Rights, Safety, Mission Assignment Overview, FEMA Regulations, The Role of Voluntary Agencies in Emergency Management

Adult CPR/AED Certification (American Red Cross)


Proficiency in MS Office Suite

Adaptability to multicultural environments

Bilingual (English/Spanish)

Actively participate in fundraising, food and clothing collection activities to benefit worthy causes in the community for orphans and the homeless.

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