Administrative Assistant Social Media
Resume:
LEJARDE, GRACE ANN
Administrative Assistant
PROFILE
Well versed in performing a variety of administrative tasks such as entering office data into the remote desktop system, producing and corresponding reports, maintaining and updating office records, email management and calendar management, e- support checking and updating. Excellent verbal and written communication skills. Eager to make the most of skills in the field of administration by working efficiently and consistently.
PERSONAL PARTICULARS
Born November 24, 1978
Catholic
Married with one 1 (one) child
CONTACT
MOBILE
EMAIL:
***********@*******.***
SKYPE:
grace.ann.lejarde
LinkedIn:
https://www.linkedin.com/in/grace-ann-lejarde-4b840792
ADDRESS:
Block 5 Lot 3
Tierra Vista Subdivision
San Rafael Mexico Pampanga 2021
EDUCATION AND TRAINING
MICROTECH SCHOOL OF COMPUTER TECHNOLOGY
SY 1999 – 2001
Associate in Computer Science
Stream Global Services
Hardware Assembly
Stream Global Services – DELL
NCO Philippines
October 2011
SELF PACKAGING THE PROFESSIONAL
October 2011
TESDA & ASIAN TOUCH
May 18, 2009 to June 04 2009
BARISTA TRAINING
NTR 070*******
WORK EXPERIENCE
The Outsourced Accountant - Account Administrator
January 8, 2018 –Present
Email Management
Responding on behalf of the client managers
Forwarding emails to different staff responsible
Calendar Management
Assist in collating documents for client’s Financial reports and Tax returns
Indexing documents in Virtual Cabinet
Calling ATO (Australian Taxation Office) on behalf of clients
Extract and prepare ATO reports
Prepare company extracts from ASIC portal
Prepare, print and email ATO Correspondence
Generating Reports
Updating client details on APS
Set up Company profiles in MYP portal nd generate questionnaire
Your Virtual People, Inc. -Administrative Assistant.
March 10, 2015 up to July 14 2017
Responsible for client invoicing
Responsible for weekly client audit
Managing invoice required jobs
Uploading new job requests
Creating Invoice Discrepancy Report
Creating Monthly Aged Receivables Report
Uploading Supplier Invoice to our client’s portal
Checking unassigned job number transactions
Monitoring Authorised and Expired Quotes on Xero
Encoding Remittance Advice from clients
Your Virtual People, Inc. – Personal Assistant
February 24, 2014 to Feb 17, 2015
Responsible for calendar and email management
Setting up meeting, coaching and consulting sessions
Data entry into company CRM (Nutshell)
Setting up/Maintaining of online appointment booking application (Schedule Once)
Managing phone divert set up
Schedule weekly Team Meeting
Making travel and accommodation arrangements
Organize and maintain files
E -support checking and updating
Managing day to day operations of the office.
Web research
STREAM Global Services. – Technical Support Professional II
October 18, 2011 to July 01, 2013
Receive customers via chat and provide software and hardware troubleshooting to resolve their issue.
Follow up on customers issue via email and phone communication until issue is resolved.
Performs cross selling and upselling when necessary.
NCO Philippines Clark Inc. – Customer Support Representative
July 30, 2010 to January 19, 2011
Receives incoming calls from customers requesting assistance in tracking their parcels
Assist customers to schedule pickups for their parcels
Provide customer shipping information and taxes charged on every parcel
Educate Customers on how to ship their packages
Provide customer billing information on their packages
NCO Philippines Clark Inc. – Technical Support Representative
August 10, 2009 to July 30, 2010
Receives incoming calls from customers having hardware issues with their gaming console
Provide warranty information
Help customer resolves issue with their LIVE subscription (online gaming)
Activate customer’s online subscriptions
Process repairs for customers console
Engineers Office of Shk.Mohammed Bin Rashid Al Maktoum – Receptionist
September 2007 - November 2008
Receive incoming calls and documents
Manage outgoing and incoming documents and make sure correct department receive correct documents, such as floor plans, presentation boards.
Schedule conference room for meetings
Call clients to notify/ remind about documents that needs to be picked up
Coordinate with courier service regarding delivery of incoming /outgoing parcels
Manages data base of all incoming/outgoing documents
SKILLS
CHARACTER REFERENCES
Maricel Magat
Team Leader – Your Virtual People Inc.
Kristine Angeles - Sigua
Small Business Owner
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