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Administrative Assistant Social Media

Location:
Mandaluyong, Philippines
Posted:
December 09, 2019

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Resume:

LEJARDE, GRACE ANN

Administrative Assistant

PROFILE

Well versed in performing a variety of administrative tasks such as entering office data into the remote desktop system, producing and corresponding reports, maintaining and updating office records, email management and calendar management, e- support checking and updating. Excellent verbal and written communication skills. Eager to make the most of skills in the field of administration by working efficiently and consistently.

PERSONAL PARTICULARS

Born November 24, 1978

Catholic

Married with one 1 (one) child

CONTACT

MOBILE

+639*********

EMAIL:

ada1an@r.postjobfree.com

SKYPE:

grace.ann.lejarde

LinkedIn:

https://www.linkedin.com/in/grace-ann-lejarde-4b840792

ADDRESS:

Block 5 Lot 3

Tierra Vista Subdivision

San Rafael Mexico Pampanga 2021

EDUCATION AND TRAINING

MICROTECH SCHOOL OF COMPUTER TECHNOLOGY

SY 1999 – 2001

Associate in Computer Science

Stream Global Services

Hardware Assembly

Stream Global Services – DELL

NCO Philippines

October 2011

SELF PACKAGING THE PROFESSIONAL

October 2011

TESDA & ASIAN TOUCH

May 18, 2009 to June 04 2009

BARISTA TRAINING

NTR 070*******

WORK EXPERIENCE

The Outsourced Accountant - Account Administrator

January 8, 2018 –Present

Email Management

Responding on behalf of the client managers

Forwarding emails to different staff responsible

Calendar Management

Assist in collating documents for client’s Financial reports and Tax returns

Indexing documents in Virtual Cabinet

Calling ATO (Australian Taxation Office) on behalf of clients

Extract and prepare ATO reports

Prepare company extracts from ASIC portal

Prepare, print and email ATO Correspondence

Generating Reports

Updating client details on APS

Set up Company profiles in MYP portal nd generate questionnaire

Your Virtual People, Inc. -Administrative Assistant.

March 10, 2015 up to July 14 2017

Responsible for client invoicing

Responsible for weekly client audit

Managing invoice required jobs

Uploading new job requests

Creating Invoice Discrepancy Report

Creating Monthly Aged Receivables Report

Uploading Supplier Invoice to our client’s portal

Checking unassigned job number transactions

Monitoring Authorised and Expired Quotes on Xero

Encoding Remittance Advice from clients

Your Virtual People, Inc. – Personal Assistant

February 24, 2014 to Feb 17, 2015

Responsible for calendar and email management

Setting up meeting, coaching and consulting sessions

Data entry into company CRM (Nutshell)

Setting up/Maintaining of online appointment booking application (Schedule Once)

Managing phone divert set up

Schedule weekly Team Meeting

Making travel and accommodation arrangements

Organize and maintain files

E -support checking and updating

Managing day to day operations of the office.

Web research

STREAM Global Services. – Technical Support Professional II

October 18, 2011 to July 01, 2013

Receive customers via chat and provide software and hardware troubleshooting to resolve their issue.

Follow up on customers issue via email and phone communication until issue is resolved.

Performs cross selling and upselling when necessary.

NCO Philippines Clark Inc. – Customer Support Representative

July 30, 2010 to January 19, 2011

Receives incoming calls from customers requesting assistance in tracking their parcels

Assist customers to schedule pickups for their parcels

Provide customer shipping information and taxes charged on every parcel

Educate Customers on how to ship their packages

Provide customer billing information on their packages

NCO Philippines Clark Inc. – Technical Support Representative

August 10, 2009 to July 30, 2010

Receives incoming calls from customers having hardware issues with their gaming console

Provide warranty information

Help customer resolves issue with their LIVE subscription (online gaming)

Activate customer’s online subscriptions

Process repairs for customers console

Engineers Office of Shk.Mohammed Bin Rashid Al Maktoum – Receptionist

September 2007 - November 2008

Receive incoming calls and documents

Manage outgoing and incoming documents and make sure correct department receive correct documents, such as floor plans, presentation boards.

Schedule conference room for meetings

Call clients to notify/ remind about documents that needs to be picked up

Coordinate with courier service regarding delivery of incoming /outgoing parcels

Manages data base of all incoming/outgoing documents

SKILLS

CHARACTER REFERENCES

Maricel Magat

Team Leader – Your Virtual People Inc.

+639*********

Kristine Angeles - Sigua

Small Business Owner

+639*********



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