Versatile and detail-oriented product and web designer skilled in front-end development, complex problem-solving, and creating intuitive user experiences from conception to launch. Team leader with exemplary organization and time management skills.
Product Designer Zokus App Design / 2019
● Developed UI/UX and application design for intelligent self-driving vehicle that allows user to control, schedule & park the car remotely.
● Created sketches, ideation, information architecture and wireframes for product. Conducted usability testing to improve final result. Product Designer VSCO Photo App / 2019
● Designed photo editing and sharing application with high-quality free and paid filters. Conducted target and demographic research.
● Created iterations of images, edit, camera, and publish pages. EXPERIENCE
Operations Specialist UberEATS / 2018 - Present
● Effectively manage a pipeline of 200+ restaurants that contribute to
$3M in gross bookings on the Uber Eats platform.
● Communicate directly with franchise owners, addressing customer inquiries, solving problems & providing product details.
● Selected to be part of a special project for high priority initiative; worked closely with leadership to successfully convert 85% of accounts. Reported and consulted on key operational metrics for restaurant partners early in the life cycle.
● Assisted in multiple waves of hiring and training, developed and maintained training materials and reports for upper management. Graphic Design Intern Office of Mayor Ed Lee / 2017 - 2018
● Designed Mayor's newsletter distributed weekly to 15k subscribers. Prepared images to coincide with social media and blog posts.
● Coordinated, created and scheduled content, designs and periodic updates to website. Created and updated various sales collateral.
● Assisted with the design of print materials including flyers and ads. Account Executive NASEEG Co. / 2017 - 2018
● Executed and developed 1.5 million Egyptian pounds (EGP) in sales pipeline annually with a portfolio of over 40 clients in Egypt.
● Exceeded quota by 20% annually, increased gross sales total by 20% since joining the company.
● Generated new leads from small & medium manufacturers and shops that have a high-growth rate in the last two years.
● Increased customer satisfaction by 90%, with results documented by annual customer survey.
San Francisco Bay Area
Master of Arts / 2019
Web Design & New Media
Academy of Art University
Bachelor of Arts / 2015
University of San Francisco
Adobe After Effects
Fluent in: Arabic, English