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Customer Service Manager

Saskatoon, SK, Canada
December 12, 2019

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Jaspreet Chagger

****-**,****** **,

Saskatoon, SK, S7H 4E9


Self- starter, energetic, well organized accomplished professional with extensive experience of nine years in logistics, supply chain operations and Customer service. Detail-oriented with excellent communication skills to establish strong relationships and succeed within fast-paced environment, willing to relocate.

Summary of Skills:

Ability to handle multi-tasks and work in an environment with multiple demands and deadlines.

Excellent problem-solving and conflict-resolution skills.

Excellent communication skills to effectively interact with others.

Have strong organizational and team management skills.

Supply chain and Inventory management

Proficient in MS Office and SAP.

Leadership and decision maker.

Ability to work both independently and in a team situation.

Passionate for Customer service.

Professional Work Experience:

WAL-MART – Canada


October 2019-Till date

Roles & Responsibilities:

Greeting all Customers with a warm, friendly smile.

Ensuring each Customer receives a friendly, accurate and professional service.

Operating a cash register by scanning items across an electronic scanner.

Informing all customers about the Wal-Mart Rewards MasterCard and processing applications.

Promoting company sponsor programs, i.e., credit card service, product protection.

Accepting all forms of Customer payment according to company guidelines.

GATI LTD (Logistics) – India

Manager Operations

May, 2017 – August 2019

Roles & Responsibilities:

Greet the customers in a polite and professional manner.

Arrange meetings with customers and coordinate with vendors for timely dispatches across the region.

Update records of inward and outward inventory.

Receiving and delivery of consignments / shipments along with route drivers.

Managing loading and unloading of consignments considering and follow all safety norms.

Understand and timely resolve enquiries/issues effectively.

Tracking and regular follow up with vendors for smooth execution of order intakes.

Maintained record of POD’s for the customer’s reference

Strong communication skills both written and verbal.

Worked closely with other team mates.

Support operation and warehouse team in sorting parcels and dockets on regular basis.

Maintained strong relations with customers, vendors and transporters.

Offering price quotation proposals, negotiation, contracts, payment follow ups.


Operations Executive

October, 2010 – May, 2017

Roles & Responsibilities:

Generate new business to achieve monthly sales targets.

Support operation team in sorting and preparing the daily dispatch planning.

Booking and tracking of dockets.

Offered company services including service plans and financial offers to clients.

Handling customer’s issues effectively and making sure of customer satisfaction.

Coordination with all others departments of the organization.

Building healthy relationship with customers.

Prepare customer feedback reports weekly.

Specialized Software (Proficiency level: Expert)

MS Office and SAP


Bachelor of Commerce (, University of Delhi, India – (Bachelor’s Degree)

Canadian Equivalency (WES)

(Canadian Equivalency awarded by WES – Bachelor’s Degree)


Available on Request

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