JON FORREST, SPHR, SHRM-SCP

Stratford, NJ ***** 609-***-**** ada17z@r.postjobfree.com www.linkedin.com/in/jonforrest PROFILE

Results oriented HR leader with more than 15 years of’ HR experience including nine years in leadership roles. Possess ability to influence people-related agendas, ensure high quality service delivery and drive initiatives that support organizational objectives and values. Proactive project manager with a successful record implementing service improvements, engagement efforts and cost saving ventures. Strengths include: Business Partner Services Training Organizational Development Health Care Employee Relations Talent Acquisition Engagement Surveys Reduction in Force Performance Management Compensation Market Pricing Program Design Talent Management Incentive Programs Acquisitions HRIS SAP MS Office PeopleSoft Success Factors Diversity Call Center Agile Engineering Private Utility Develop Policies PROFESSIONAL EXPERIENCE

AMERICAN WATER, Camden, NJ December 2015 to July 2019 HR Business Partner

Managed HR operations and led initiatives for a 16-state, for-profit water utility with 6,700 employees; member of executive leadership teams for Engineering, Finance, Accounting, Legal, supply chain.

Directed HR aspects of four departmental reorganizations (200+ employees). Provided role design, leadership structure, competency assessment, employee deployment, risk mitigation, change management.

Partnered with CFO to develop leadership and culture enhancements (250 FTEs). Increased engagement scores by 7% and improved morale. Implemented culture teams, encouraged ownership.

Implemented comprehensive Talent Review exercise for leaders. Utilized 9-box talent matrix and facilitated targeted leadership development activities. Improved engagement scores related to career opportunity by 9%.

Empowered managers by coaching and counseling toward proactive resolution of performance / disciplinary problems. Conducted investigations toward successful resolution of misconduct allegations.

Designed an improved protocol for production of Severance Agreements. Collaborated with Legal and Accounting to include risk mitigation, confidentiality and financial impact.

Led business readiness efforts for time and attendance system implementation for 3,200 employees.

Customized and facilitated training on: Diversity / Inclusion, Benefits, Performance Management. TRANSUNION, LLC, Crum Lynne, PA June 2008 to October 2015 Sr. HR Consultant / Business Partner

Managed HR initiatives for a global credit reporting agency with 6,000 employees, including call center HR leadership.

Managed HR activities for redeployment of contact center agents and offshore resources as part of service optimization. Resulted in annualized savings of $5M. Oversaw Plant closing, reduction in force (109 FTEs).

Collaborated to develop enterprise employee engagement strategy and led implementation of global engagement survey achieving a participation rate of 86%. Performed vendor selection, implementation, coaching, and group facilitation. Leveraged global HR teams to cascade results enterprise-wide.

Implemented use of a critical talent identification tool. Trained executives to use tool and provided coaching to design and track interventions based on assessment results. Assessed 60+ leaders.

Oversaw re-design of associate performance metrics for two large contact centers (350 FTEs). Developed strategy and drove design of performance measurement tools.

Successfully defended 30+ legal claims for EEOC, unemployment, workers’ compensation. INDYMAC BANK, Marlton, NJ / East Norriton, PA June 2005 to January 2008 HR Manager / Sr. Compensation Analyst

Directed HR initiatives for a nationwide mortgage lender with 3,000 employees – Supervised two FTEs.

Led startup talent acquisition initiatives for 3 regional operations centers in Tampa, Boston and Philadelphia. Hired 200 employees in 18 months.

Oversaw workforce planning and controlled headcount based on projected production dynamics.

Developed and introduced a shared web site to provide on-line tools for HR Managers.

Conducted position-specific market comparisons, prepared executive recommendations, salary surveys. JON FORREST, SPHR, SHRM-SCP 609-***-**** ada17z@r.postjobfree.com Page Two AMERICAN BUSINESS FINANCIAL SERVICES, Philadelphia, PA February 2003 to May 2005 HR Programs Manager

Managed compensation and HR Programs for a mortgage lender with 1,200 employees - supervised two FTEs.

Designed and implemented an improved performance-based pay structure for 200+ positions. Revised job descriptions, customized pay ranges, provided change management, reduced turnover by 5%.

Competitively priced hundreds of positions utilizing blended market data.

Conducted position-specific market comparisons, prepared executive recommendations, salary surveys.

Implemented a commuter reimbursement program that provided employees with tax benefits tied to commuting expenses.

Provided expertise about data and systems for acquisitions and a bankruptcy filing. SOUTH JERSEY HEALTH SYSTEM (SJHS), Bridgeton, New Jersey July 1999 to November 2002 Assistant Director of Human Resources

Directed Compensation, HR Operations, OD for a health system with 3,000 employees – supervised 3 FTEs.

Partnered with executive team to plan and implement significant leadership changes. Provided consulting related to organizational design and drove change management efforts.

Established leadership development strategies. Surveyed executives to assess leader competencies and diagnose gaps. Designed and presented essential leadership skills programs.

Managed implementation of ten-month management-training program in conjunction with Rowan University. Initiated and won a $250K business development grant. Directed program design.

Planned and implemented company’s first employee engagement survey. Managed vendor selection, enterprise communication, coaching and group facilitation to deliver results. Achieved 81% participation.

Designed real-time pay accelerators to adapt to quickly moving market prices for critical positions.

Improved and streamlined tuition reimbursement program. Reduced administrative costs by $20K, improved customer experience.

EDUCATION / CERTIFICATIONS

BA in Communications, Franciscan University of Steubenville, Ohio HRCI – SPHR Certification

SHRM-SCP Certification

Lean Six Sigma – Yellow Belt

Agile for Finance Professionals (2-day program) – Agile Transformation, Inc. Leadership Certification Program - Rowan University Management Institute Corporate Executive Board (CEB) – HR Leadership Academy Certification MEMBERSHIPS

Society for Human Resources Management

Delaware Valley Health Care Compensation Society (previous) - Served as President, Vice President and Secretary

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