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ware house worker, customer service, and grocery clerk

Toronto, ON, Canada
December 12, 2019

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** ******* ***** ***** **** Ontario M4A 2H8

416-***-**** 647-***-****

OBJECTIVE: Shipping Receiving, Packaging, Order Picking, Delivery


More than 8 years experience in shipping receiving

Responsible energetic self-motivated adaptable to change and new experiences.

Reliable team player that is able to work independently

Dependable detail oriented, organized and able to work under pressure

Adept at prioritizing workload to meet goals and timetables

Always interested in learning new skills and procedures

Strong verbal and written communication abilities

Basic computer knowledge


Shipper / Receiver Experience

Stored items in an orderly and accessible manner in a warehouse and supply room

Processed incoming requisitions and issue or distribute products in a timely manner

Counted, measured and weighed articles to verify contents of shipments against bills of lading, invoices and storage receipts

Determined method of shipment and arrange shipping; invoices and other shipping documents

Operated forklift and hand truck to load, unload, transport and store goods.

Implemented and followed schedules and procedures for safety inspections

Customer Service Experience

Consulted with clients to determine their needs and priorities

Investigated customer complaints about delivery, service, and billing

Followed up on recommended adjustments to ensure customer satisfaction.

Handled customer complaints and concerns with a view to effective positive resolutions

Ensured high profile customer accounts were processed accurately and on time


Motivator 2016 – 2018

Goodlife Fitness, Toronto, ON

Answered telephone calls and dealt with the callers queries and complaints in a courteous and prompt manner therefore raising company profile

Attended to telephone calls and transferred calls appropriately thus increasing efficiency

Sold memberships to customer visiting the Gym

Checked pool level for PH, amount of Chlorine, and keeping the pool clean at all times

Cleaning and regular maintenance of Gym equipment

Provided exceptional customer service with expediency that resulted in consistent customer satisfaction

Skilled at handling customer complaints promptly and efficiently therefore increasing hotel reputation amongst business community

Prioritized clients’ needs and communicated with them to understand their needs and make them feel welcomed

Handled customers issues with a smile and patience

Investigated customer complaints and followed up with plan of action that ensured customer satisfaction

Line Cook / Manager 2010 - 2015

Wild Wing, Toronto, ON

Verified quantity and quality of foodstuffs issued to kitchen from storeroom

Weighed and measured foodstuffs to verify quantity received

Oversaw distribution of all foodstuffs

Prepared inventory of foodstuffs on hand in kitchen

Maintained kitchen work areas and restaurant equipment and utensils in clean and orderly condition

Swept and mopped floors

Stock Clerk 2008 - 2010

Sobeys Ltd., Toronto, ON

Unpacked products received by store and counted and sort items

Stocked shelves and display areas and kept stock clean and in order

Obtained articles for customers from shelf or stockroom

Directed customers to location of articles sought

Operated cash register


Completed Grade 12 courses in Accounting, Math, Science, History and Marketing.

Victoria Park Secondary School

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