Carlos Murphy **** Memphis St
Columbus, GA *****
Over the years, the achievements that have been made in my
career are countless. During my workforce career, there have many
obstacles that have tried to make me give in or throw in the towel, but
my confidence in my abilities have led me to march through those obstacles
and appear on the other side bruised but not broken. Taking a chance on
my abilities can only improve your Department as well. Let's take on some more obstacles together.
I have 15 years of experience, including as a Customer service Representative, as an EDM specialist and as a Health Information Management Technician in industries including Insurance Agents, Brokers, And Service. Miscellaneous Services and Health Services. Most recently, I have been working as a Licensed Insurance Agent with United Healthcare. My skills and experience include: Database Administration, File Management, Human Resources Indexing, Medical Terminology, Microsoft Word Perfect, Policy Analyst. I studied in a Bachelor of science program from Georgia Southern University and hold a College Prep degree in college Prep from Columbus High School.
May 2019- Current
Licensed Insurance Agent
Assisted Medicare Eligible customer with insuring themselves with qualified insurance through locating physicians in their service area. Also Making sure Prescriptions drugs were cover and authorized with eligible plans.
Dec 2018 - May 2019
Also worked For H&R Block
Guided customers through H&R Block Products, Assisted clients with verifying Information. Was promoted to Floor Support. Also learned to coach other agents and guide agents to be better agents.
Assisting Customers with Saving and or Removing NFL Sunday Ticket From DirecTV Packages. Also assist in taking payments for DirecTV Services and also assist with any Billing Concerns DirecTV Customers.
February 2015 - June 2017 Customer Care Representative
Confer with Brokers and Administrators by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints Review and identify transaction type for incoming correspondence in the correspondence workflow system. Ensure information on incoming correspondence is for appropriate policyholder, agent, claim etc. Return all unidentifiable correspondences to its originator to obtain more information; make copies and archive correspondence as needed. Read and interpret established guidelines and criteria to code documents. Continuously maintain established productivity levels. Utilize a personal computer to access various databases to obtain pertinent information needed to process and forward correspondence into the workflow system.
Basic, Communication Skills, Data Entry, Database Administration. English, Fax, File Management, Human Resources, Indexing, Insurance, Languages, Medical terminology, Microsoft Access, Microsoft Excel, Microsoft Word Perfect, Microsoft Works, Multi Tasking, Organizational Skills, Policy analysis, Read, Routers, Scanners, Spanish, Telephone Skills, Typing, Workflow Analysis, Writing
Georgia Southern University
Bachelor of Science
Political Science Statesboro, GA
Completed 2.5 years towards my Degree.