hopeful

Carlos Murphy **** Memphis St

Columbus, GA *****

Home: 706-***-****

**********@*****.***

Objective

Over the years, the achievements that have been made in my

career are countless. During my workforce career, there have many

obstacles that have tried to make me give in or throw in the towel, but

my confidence in my abilities have led me to march through those obstacles

and appear on the other side bruised but not broken. Taking a chance on

my abilities can only improve your Department as well. Let's take on some more obstacles together.

Summary

I have 15 years of experience, including as a Customer service Representative, as an EDM specialist and as a Health Information Management Technician in industries including Insurance Agents, Brokers, And Service. Miscellaneous Services and Health Services. Most recently, I have been working as a Licensed Insurance Agent with United Healthcare. My skills and experience include: Database Administration, File Management, Human Resources Indexing, Medical Terminology, Microsoft Word Perfect, Policy Analyst. I studied in a Bachelor of science program from Georgia Southern University and hold a College Prep degree in college Prep from Columbus High School.

Experience

Concentrix

May 2019- Current

Licensed Insurance Agent

Assisted Medicare Eligible customer with insuring themselves with qualified insurance through locating physicians in their service area. Also Making sure Prescriptions drugs were cover and authorized with eligible plans.

Dec 2018 - May 2019

Also worked For H&R Block

Guided customers through H&R Block Products, Assisted clients with verifying Information. Was promoted to Floor Support. Also learned to coach other agents and guide agents to be better agents.

Assisting Customers with Saving and or Removing NFL Sunday Ticket From DirecTV Packages. Also assist in taking payments for DirecTV Services and also assist with any Billing Concerns DirecTV Customers.

Anthem

February 2015 - June 2017 Customer Care Representative

Confer with Brokers and Administrators by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints Review and identify transaction type for incoming correspondence in the correspondence workflow system. Ensure information on incoming correspondence is for appropriate policyholder, agent, claim etc. Return all unidentifiable correspondences to its originator to obtain more information; make copies and archive correspondence as needed. Read and interpret established guidelines and criteria to code documents. Continuously maintain established productivity levels. Utilize a personal computer to access various databases to obtain pertinent information needed to process and forward correspondence into the workflow system.

Skills

Basic, Communication Skills, Data Entry, Database Administration. English, Fax, File Management, Human Resources, Indexing, Insurance, Languages, Medical terminology, Microsoft Access, Microsoft Excel, Microsoft Word Perfect, Microsoft Works, Multi Tasking, Organizational Skills, Policy analysis, Read, Routers, Scanners, Spanish, Telephone Skills, Typing, Workflow Analysis, Writing

Education

Georgia Southern University

Bachelor of Science

Political Science Statesboro, GA

Completed 2.5 years towards my Degree.

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