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Customer Service Management

Location:
Dehradun, Uttarakhand, India
Posted:
December 12, 2019

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Resume:

ANKIT DANIEL

Dehradun, India

Email: ada14z@r.postjobfree.com Mobile: +91-838*******

LinkedIn: https://www.linkedin.com/in/ankit-daniel-560039194/ Skype ID: Ankit Daniel PROFESSIONAL SUMMARY

Detailed oriented professional with competent experience of 2 years with key focus on-driving business performance, maintaining relationship with clients, driving customer experience, ticketing, booking, filling passport forms, client servicing and daily operations within in Travel Industry

Hands-on experience in Booking Air Tickets, Cruise, Rail Tickets, Bus Tickets, filling Passport Application Form and Visas

Dynamically supervising all areas of the department and maintain an efficient, well-presented and enthusiastic team who enjoy their work and care for the clients

Maintaining regular contacts with corporate and individual customers, and building strong relationships with them to generate business

Efficient and effective time management skills, adhering to turn around time and extremely composed under pressure with an ability to adapt to diverse situations with ease and deliver results

Well-developed organizational skills with success in managing multiple activities, along with leadership, analytical and problem-solving abilities

Skillful in managing varied travel related activities viz. VIP Services, Book transportation, make hotel reservations and collect payment/fees, handling queries from all over locations via E-Mails, preparing daily & weekly reports and attending customers

Proven track record of maintaining a positive attitude while delegating duties to ensure smooth operations, especially during planned trips & tours

Adept in managing daily operations of various travel activities and ensure adherence all Operational Procedures and guidelines, ensuring quality standards to promote repeat business

Instrumental at managing holiday packages ensuring that the highest standard of service and the best possible customer experience is maintained

CORE COMPETENCIES

Travel and Tourism Management

Guest Relations

Communication Skills

Cross Team Coordination

Customer Service Management

Bookings Management

Office Operation & Administration

Business Development Analysis

Policy & Procedure

Telephone Handling

Team Leadership

Planning Itineraries

Query Resolution

Ticketing & Global Destinations

Resource Planning

Cash & Payment Management

Travel Insurance Management

Time Management

CAREER TRAJECTORY

Organization Designation Duration

Green Hills Travel Travel Agent Apr 2016 – Dec 2018 KEY DELIVERABLES

Combining travel, accommodation and services such as sightseeing arrangements to create holiday packages

Receiving calls and providing the passengers with the best possible routing for their destination and competitive fares available in the market by understanding the unique needs of clients and budgets

Helping clients with travel planning, business packages, vacation packages as well as travel advice & information

Dealing in vacation packages including travel, hotels, rental cars, and special events, such as tours and excursions, giving details on required documents, such as passports or visas

Amending and cancelling flights, processing refunds, re- pricing, making new reservations and booking hotels and other deals

Maintaining high standard of service for the business and updating customers and suppliers via phone and emails

Constantly coordinating with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations

Actively involved in confirming bookings and notify clients of luggage limits and insurance, medical, passport, and visa and currency requirements

Issuing tickets for travel, accommodation vouchers and all relevant documentations, collecting payment for transportation and accommodations from customers

Assisting with changes to travel arrangements, bookings where required, and liaising with coach operators, airlines, hoteliers and resort reps

Dexterously planning, describing, arranging, and selling itinerary tour packages and promotional travel incentives offered by various travel carriers, utilizing knowledge of available travel services and promotional techniques

SCHOLASTICS

Advance Diploma in International Air Transport Association from Bird Academy, Delhi, India, (2016)

Advance Diploma in Airport Management and Customer Services from Avalon Aviation Academy, Dehradun, India, (2014)



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