Manager Support

MIR KOUSER ALI MOOSVI

Contact: +966-********* E-Mail: ********@*****.***

IT Project Management ~ ERP Administration/Support Extensive experience in executing full life-cycle development projects; ramping-up projects within time, budget & quality parameters, as per project & best practice guidelines Location Preference: CANADA

CORE COMPETENCIES

ERP Administration/Support

IT Networking Operations

Disaster Recovery Systems - ERP

SQL Functions/Procedures

G Suite Administrator

Google IT Support Professional

ITIL* 4 foundation

PRINCE2 – Foundation & Practitioner

Administration & Management

Hardware/Software Handling

Technical Assistance

Technical Documentation

TECHNICAL SKILLS

Operating System: MS Windows -

XP, Vista, 7, 8, 10, Server 2008,

2012, Linux - Ubuntu, Mac OS

Languages: SQL, Basics of UNIX C++

Software: MS Office, MS-SQL 2008,

SQL Server 2012, 2014, Oracle CX,

Centra CRM, Focus I ERP, Enterprise

Focusi Payroll, RDP like Citrix

PERSONAL DETAILS

Date of Birth: 6th January 1972

Languages Known: English, Hindi,

Urdu

Address: Khairatabad, Hyd - India

PROFILE SUMMARY

• MBA – IT in pursuance having over 17 years of IT industry experience in ERP, Project Management, System Administration, Network/Security Management;

• Acquired functional and technical expertise in material, production and various aspects of business process design, support, ERP development, resolving process issues, testing and implementation

• Excellent in interacting with the users in collecting the requirements and customizing business requirements to functional specification

• Proficiency in designing & implementation of new ERP systems / procedures to enhance overall efficiency of the organisation; formulated ERP related assignments while ensuring on time deliverables

• Possess understanding of the industry, technology trends; adopted new practices to achieve business excellence at the lowest overall cost

• Excellent communication & interpersonal skills with strong analytical, team building, problem-solving and organizational skills ORGANISATIONAL EXPERIENCE

Mar’2007 –Dec’2019 Hajjan Trading & Industrial Services Co. Ltd., KSA – Al Khobar Head of Information & Technology & ERP Administrator Key Result Areas:

• Administered server including regular backups, maintenance & troubleshooting

• Monitored connectivity, routers, network/internet issues

• Upgraded Network systems and Networking infrastructure for improved connectivity, user experience, effiency and performance.

• Managed the migration of ISP provider.

• Facilitated the introduction of security metrics usage to mitigate vulnerability by analyzing historical threats, addressing risks/gaps/violations and implementing improved protocols

• Formulated users, defined roles and accessed as per company guidelines

• Ensured usage of scripts to reinitiate and automate application process for certain modules as per the company requirement

• Prepared and modified simple & complex reports; supported technically to focus ERP users of various departments

• Liaised with CEO, GM & Operations Management for their requirements on their specific related modules and reports and suggested solution

• Rendered technical support to HATCON and other group companies along with

(5–6 Branches) like on-call support, remote assistance, visiting warehouse, showroom, other branches on regular basis

• Maintained CCTV/DVR, printers, fingerprint/attendance machine (with providing data); managed the Telecommunication System Meridian

• Procurement of desktops, laptops, printers, other hardware required for branches; coordinated with IT company suppliers for procurement and service

• Managed Google Business Suite & Other Google Apps for more than 125 Users Highlights:

• Liaised with Web Designers to redesign & launch – www.hatcon.com and other group websites; completed the overall planning and structuring of content/ image independently for the project

• Successfully managed to setup Networks of new branches and stores into current infrastructure.

• Develpement and introduction of centralized VPN service.

• Received training by Focus Team and implemented modules such as VAT, Payroll, Advance Credit Control System February ’2003 - February’2007 Makamin Trading Est. (Software Company), KSA - Dammam Product Manager

Key Result Areas:

• ERP & Payroll System for task completion, liaised with payroll Admins / Managers and IT Team

• Provided support on ERP reporting application

• Resolved client’s technical queries on ERP reporting application, troubleshot reports, created/modified/copied and scheduled reports; led reports migration from previous version Info View to ERP reporting application

• Managed report conversion during application migration

• Ensured meeting of SLA & TSLA, solved report errors and reported cases to the Development Team if needed

• Worked towards providing quality services to clients and fulfilling their reporting requirements

• Maintained case distribution among the team and monitored their completion on a daily basis Highlights:

• Got appreciated by Leaders and Business Heads for providing Quality Work for the Year 2014 & 2015

• Merit of receiving appreciations from Critical Clients for providing Stellar Service

• Awarded Star of the Month several times

March ’2001 – January ’2003 Softline Software Services (Development Company), India - Hyderabad Marketing Consultant

Key Result Areas:

• Performed & gained experience for voice process, supported desktop/portables/printers and software & hardware

• Worked as a Resolution Expert and provided customer service by doing sales and achieving targets with customer satisfaction

• Resolved technical queries of the customers, trained new joiner’s, reported the team’s production and audited the team’s quality; ensured that the SLA was met on a daily basis

• Monitored team as Lead Role in the absence of Supervisor Highlights:

• Merit of achieving 1st position in Stack Ranking; secured position on the Wall of Fame for consecutive 6 months

• Received Best Performer of the Award

June ’1999 – February ’2001 Sunsoft Services (Development Company), India - Hyderabad Techno-Sales Consultant

Key Result Areas:

• Started career in the field of Academic Solutions for Schools / Intermediate / Degree – PG & Engineering Colleges

• Implemented modules on Student record management / Attendance / Time Table / Performance / Library / Transportation / Inventory control / Financial Management

• Having a very successful career and experience in handling customers and Team members in the Academic segment

• Represented as a Business Development Manager with the Sunsoft Distributor in UAE ACADEMIC DETAILS

• MBA (Information Technology) – 1st Year completed and persuing 2nd Year which will be completed by March 2020 from Suresh Gyan University, Rajastan

• B.Com. – Finance from Osmania University, Hyderabad TECHNICAL DETAILS

• Diploma in Computer Applications

Topics Coverd :

Fundamentals & DOS / COBOL / dBASE III Plus and Project

• PG Diploma in Computer Programing

Topics Coverd :

MS DOS & Windows / MS Office / Unix, C, C+/ Foxpro / Oracle

• Diploma in computerized accounting softwares

Topics Coverd : Tally / Focus / Pact / Wings / Profit / Ac / EX

• G Suite Admistrator Fundamentals by Google Cloud Topics Coverd :

Users management / Services / Security / Domain / Priviledges & Roles / Mobile device management

• Google IT Support Professional Certificate

Topics Coverd :

Technical Support fundamentals

Bits & Bytes of Computer Networking

Operating System : Windows, Mac & Linux

System Administrator & IT Infrastructure

IT Security

• AWS Fundamentals: Going Cloud-Native

• Digital Transformation by BCG & University of Virginia on Coursera

• Introduction to Software Product Management by University of Alberta on Coursera

• ITIL* 3 Foundation (Information Technology Infrastucture Library) Certificate from Simplilearn

• ITIL* 4 Foundation (Information Technology Infrastucture Library) Certificate from Axelos

• PRINCE2 (PRoject IN Controlled Environments) – Foundation 2017 from Axelos

• PRINCE2 (PRoject IN Controlled Environments) – Practitioner 2017 from Axelos About Me

My age does not matter when comes to professional life. I am energetic, active, dedicated and smart working professional who always looking forward to explore latest technology and trend to enhance my knowledge and skills

Nationality : India

Marital Satus : Married

Children : Two

Çurrent Status

Currently working in Saudi Arabia at HATCON Co. Ltd. Ready to relocate anywhere in Canada

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