Lucy Carranza

Professional Summary

Property Manager with over 18-years of experience in Affordable and Conventional Housing. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Work History

Prudent Property Managers - Property Manager

Philadelphia, PA

03/2016 - Current

Overseeing a property with section 8/tax credit programs totaling 282 units and mentor a Property Manager with 373 units.

Oversaw the tax credit rehab project, ensured permits were acquired, for boilers, cooling tower, electrical, and plumbing.

Created/implemented check off forms for move-in and annual re-certifications to comply with HUD/Tax Credit programs.

Walk the property daily to ensure grounds are maintained clean and free of concerns.

Helped the owners by reviewing and approving all move-in files, for 933 units.

Restructured the files to help the owner’s properties pass their MOR, which consisted of (933 units).

Received a 98% score on the REAC inspection in 2017.

Received an above average on the MOR inspection after 1-year of employment by restructuring files and performing 100% file audit.

Strong ability to negotiate and produce high quality work to meet deadlines in a fast pace and high volume environment with success.

Increased occupancy from 83% to 100% in less than 6-months.

Increased revenue from 80% to 99.5% in less than 6-months.

Created display ads to run in the local newspapers and advertised on Apartments.com.

Oversee the waiting list to comply with the Tenant Selection Plan.

Process HAP requests on a monthly basis.

Process unemployment appeals and testify on behalf of the company.

Process bi-weekly payroll.

Hire, train, and evaluate 10 employees.

Assist with the annual budgets and prepare capital needs improvement plan.

Update all service contracts and collect certificates of insurance.

Create job specifications, for the purpose of obtaining bids, from contractors.

Resolve resident complaints in a speedy and professional manner.

Process Reasonable Accommodation Requests in order to comply with Fair Housing laws.

Hold monthly meetings with the Tenant Association.

Oversee expenses to comply with the monthly budget.

Process Month End Reports.

Process paperwork for new move-ins, annual certifications, and Interim certifications.

Hold daily meetings with the Maintenance Supervisor and weekly meetings with the staff to ensure productivity.

Conduct housekeeping inspections on an annual basis or as needed to protect the owner's interest.

Review and investigate concerns on the EIV Reports.

Resolved all income discrepancies and created repayment agreements.

Community Realty Management - Executive Property Manager

Pleasantville, NJ

03/2010 - 03/2016

I was awarded the Presidential award in 2013.

Received a promotion as an Executive Property Manager on 5/1/2015.

Managed overall daily operations for 7 properties with 500 units.

Achieved and maintained 5 properties with a physical inspection score of over 90.

Oversaw replacement of capital needs improvements, ensured permits were pulled and closed in a timely manner.

Held accountable to the owners, the company, and all appropriate agencies for all policies/actions that affect the property.

Recruited staff, trained, and motivated Property Managers.

Approved invoices, check requests, vacation/personal requests, and travel expenses.

Maintained two properties as a Community of Quality.

Maintained two properties as a Neighborhood Network.

Arranged for maintenance, upkeep, and reconditioning of property as necessary to maintain the appearance, quality, and safety of the assets in the portfolio.

Maintained portfolio at 99% occupancy and 95% collected.

Worked with Social Service Coordinators to help improve the quality of living for the senior properties (3).

Created Capital Needs Assessments for owners.

Attended annual Fair Housing training.

Monthly updates provided to owners on the status of the properties.

Reviewed the Delinquency Reports, Vacancies, and Financials to ensure properties are maintaining positive cash flow (NOI).

Created specifications for bidding process and reviewed the Contract Bid Tabulations, in order to present to owners.

Managed the process for HAP Contracts, Utility Analysis, Special Claims, and OCAF rent increase.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Marketed on Facebook, Twitter, Pinterest, Google, Yelp, Apartments.com, Forrent.com, and assisted with creating websites, for the properties in my portfolio.

Berkman Colon Realty – Property Manager

Haddonfield, NJ

01/2008 - 03/2010

Oversaw 120 scattered conventional units throughout the Camden area.

Re-wrote the lease agreement to meet the guidelines of the law.

Created flyers, m/i & m/o inspection forms, guest cards, and business cards.

Created spreadsheets to keep track of all the bills and current residents.

Maintained the properties at 100% occupied.

Maintain the properties at 99% collected.

Processed paper-work, for Landlord/Tenant court.

Interstate Realty Management Marlton, NJ 1/2007-12/2007

Assistant to the VP of Marketing / Marketing Coordinator / Leasing Manager

Specialized with section 8, tax credit, and conventional properties.

Completed a 92-unit rent-up for a senior tax credit property and trained on-site staff in less than 5-months.

Traveled 60% of the time to numerous properties to train Property Managers on how to market their property.

Woodland Village Townhouses - Regional Property Manager

Hartford, CT

1/2001-1/2007

Oversaw all aspects of (4) distressed conventional properties totaling 656 units.

Supervised (4) Property Managers.

Processed all paper-work for Landlord/Tenant Courts in NJ and PA in order to minimize the use of attorneys.

Analyzed daily and monthly reports for (4) properties and presented it to the owners.

Maintained (2) properties at 100% occupied and 98% collected.

Maintained (2) additional properties at 95% occupied and 95% collected.

Personal Information ada0zn@r.postjobfree.com

856-***-****

38 Plumtree Road, Levittown, PA 19056

Skills

Property Management

Staff Management

Accounting

Project Management

Financial Statements

Budgeting

Driver's license

Customer Service

TaCCs Certificate

Education

2012

IREM Southern NJ Chapter

Riverton, NJ

Accredited Residential Manager Certificate

2009

The Real Estate School

Cherry Hill, NJ

Real Estate License

1990

Ponce High School

Ponce, Puerto Rico

High School Diploma

Software

One-Site

Rumba

Tenant Pro

Property Ware

Quick Books

E-Site

Encompass

Microsoft Word/Excel

Publisher

Outlook

Gmail

Internet

Hobbies

Enjoy playing 9-ball billiards

I am a member of the American Pool Players Association League. My team and I compete against other teams to win the opportunity to play in Las Vegas. I feel my competitive drive makes me a strong player in this sport. Satisfaction and a sense of accomplishment make this sport very exciting.

.Interstate

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