I’m currently looking for part-time work that I can utilize my customer service skills, enable me to execute my expertise, willingness and high energy in a fast-paced environment. I’m a motivated person and a skilled team player. I’m eager and willing for a chance to become a valued member of the team.
11/01/2010 – CURRENT
OFFICE TECHNICIAN, Consumer affairs bureau of Automotive repair
Phone representative in the call center (Consumer Assistance Program) Addressed and answered the consumer’s questions pertaining to the vehicle retirement and repair assistance program. Instructed callers in completing our online application and the format for mailing in applications. Addressed consumers about policy and procedures of the bureau and the legislative state policies, laws, and regulations pertaining to vehicle retirement and smog related issues. Public interaction, mail handling, computer processing of applications in high volume and work in a team environment to get time restraints task completed.
6/04/2007 – 11/01/2010
PROGRAM TECHNICIAN II, consumer affairs bureau of automotive repair
Process applications using (ATS)automated tracking systems. Determined the eligibility and criteria for a shop owner to obtain a state license. Heavy phones, direct contact with the general public, filing, and mail processing for the state of California.
LOIS RIOS: AMERICAN RIVER, FOLSOM LAKE COLLEGE, SACRAMENTO CITY
Sociology Sciences/Liberal Arts. GPA 3.0 During my years at ARC I was on the Dean’s list with a GPA of 3.8
Friendly, outgoing, and people-oriented.
Organizing, Planning, and Prioritizing Work.
Monitoring and controlling Resources
Establishing and maintaining Interpersonal Relationship.
Making Decisions and Solving Problems
Professional Attitude and Appearance
Enjoy working with people
Good problem -solving skills.
Excellent communications skills
Exceptional multi-tasking abilities
Customer and Personal Service
A Team Player
I’ve been a state employee for 23.5 years. I’m physically fit, I enjoy working with people, reading, martial arts and over the years I’ve kept two jobs on a consistent level. I’m continuing my education at the community college level and I hope to transfer to Sacramento State University in the future.