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Customer Service Technician

Location:
Rancho Cordova, CA
Posted:
December 08, 2019

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Resume:

RAY MANGLICMOT

**** ***** ***** #47-916-***-****)

ada0zl@r.postjobfree.com

I’m currently looking for part-time work that I can utilize my customer service skills, enable me to execute my expertise, willingness and high energy in a fast-paced environment. I’m a motivated person and a skilled team player. I’m eager and willing for a chance to become a valued member of the team.

EXPERIENCE

11/01/2010 – CURRENT

OFFICE TECHNICIAN, Consumer affairs bureau of Automotive repair

Phone representative in the call center (Consumer Assistance Program) Addressed and answered the consumer’s questions pertaining to the vehicle retirement and repair assistance program. Instructed callers in completing our online application and the format for mailing in applications. Addressed consumers about policy and procedures of the bureau and the legislative state policies, laws, and regulations pertaining to vehicle retirement and smog related issues. Public interaction, mail handling, computer processing of applications in high volume and work in a team environment to get time restraints task completed.

6/04/2007 – 11/01/2010

PROGRAM TECHNICIAN II, consumer affairs bureau of automotive repair

Process applications using (ATS)automated tracking systems. Determined the eligibility and criteria for a shop owner to obtain a state license. Heavy phones, direct contact with the general public, filing, and mail processing for the state of California.

EDUCATION

SEPT 1996-CURRENT

LOIS RIOS: AMERICAN RIVER, FOLSOM LAKE COLLEGE, SACRAMENTO CITY

Sociology Sciences/Liberal Arts. GPA 3.0 During my years at ARC I was on the Dean’s list with a GPA of 3.8

SKILLS

Friendly, outgoing, and people-oriented.

Organizing, Planning, and Prioritizing Work.

Monitoring and controlling Resources

Establishing and maintaining Interpersonal Relationship.

Making Decisions and Solving Problems

Professional Attitude and Appearance

Enjoy working with people

Good problem -solving skills.

Critical Thinking

Excellent communications skills

Exceptional multi-tasking abilities

Industry Savvy

Customer and Personal Service

A Team Player

ACTIVITIES

I’ve been a state employee for 23.5 years. I’m physically fit, I enjoy working with people, reading, martial arts and over the years I’ve kept two jobs on a consistent level. I’m continuing my education at the community college level and I hope to transfer to Sacramento State University in the future.



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