JASON HART
*** * ** ****** *** York, NY ***** P: 702-***-**** E: ada0zk@r.postjobfree.com
Summary
Highly talented and senior restauranteur professional with over 10+ years’ experience directing, managing and overseeing the operations and sales revenue of multiple renowned restaurant brands. Proven success managing multi-site restaurants that meet or exceed sales targets year over year. Proficient at establishing client rapport, demonstrating solid customer service and influencing employee performance through a unique style that results in substantial sales and revenue gains for a business.
Professional Experience
Mermaid Inn Limited, New York, NY July 2016 – Present
Director of Operations
Reporting to the owners of the business, manage and direct the daily operations of five (5) restaurants, The Mermaid Inn’s, a casual seafood dining experience and Sirenetta, a casual Italian eatery and JG Melon a New York burger institution all located in Manhattan
Manage the functional areas of sales, marketing, customer service, P&L, payroll, budgeting, sales forecasting, employee relations, training, mentorship, performance, merchandising, promotions and security
Oversee the staff of approximately 220+ employees across all restaurants combined
Review and identify monthly sales goals with each staff member ensuring that the $17MM yearly gross sales target is achieved over all brands
Marcus Samuelsson Group, New York February 2016 – July 2016
Regional Director of Operations
Reporting directly to Marcus Samuelsson, managed and directed the daily operations of a mix of fine-dining and fast-casual restaurants such as Red Rooster, StreetBird, assisted with the operations of Marcus (Bermuda) and oversaw the opening of Marcus (MGM Casino, National Harbor, MD)
Oversaw and managed across multiple locations and functional areas in sales, marketing, customer service, employee relations, training, performance, merchandising and promotion
Partnered and liaised with senior management driving strategic sales and campaign efforts
Optimized each brand performance level through incentivized programs and routine site visits
Managed profit and loss for each restaurant ensuring cost containment across each brand
Facilitated new hire orientation and managed training programs for new and existing employees
Samba Brands Management, USA (London, Florida & Las Vegas) September 2008 – February 2016
Sushi Samba / Duck & Waffle, London ECS March 2015 – March 2016
Operations Manager
World renowned, high-end restaurant and bar brand offering an eclectic mix of cuisine and culture from Japan, Brazil and Peru
Oversaw the daily operations of both the Sushi Samba and Duck and Waffle restaurants
Managed and directed a team of managers across both restaurant locations and an additional support staff in excess of 140
Achieved £18M yearly gross sales target for both restaurants
Sushi Samba, Florida and Nevada August 2012 – March 2015
General Manager, Coral Gables, FL (Mar 2014 – Mar 2015)
Restaurant Manager, Las Vegas, NV (Aug 2012 – Mar 2014)
Responsible for the daily operations of the restaurant and managed a large team of support staff
Mentored, trained and guided staff on performance expectations, workplace guidelines and administered performance feedback as required
Developed and coordinated all workforce scheduling that aligned with priorities and sales targets
Enhanced client and supplier relationships through courteous and professional interaction
Spearheaded all recruitment and new hire orientation; maintained bar inventory
Sushi Samba, Las Vegas, NV July 2008 – August 2012
Head Server
Demonstrated top-quality food service and professionalism to guest dining in the restaurant
Observed and maintained the company’s service standard of excellence at all times
Trained and developed new server staff joining the company
Education & Training
Citrus Community College, Azusa, CA December 2006
Associate of Science, Social and Behavioral Science