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Employee Relations Sales

New York City, NY
December 08, 2019

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*** * ** ****** *** York, NY ***** P: 702-***-**** E:


Highly talented and senior restauranteur professional with over 10+ years’ experience directing, managing and overseeing the operations and sales revenue of multiple renowned restaurant brands. Proven success managing multi-site restaurants that meet or exceed sales targets year over year. Proficient at establishing client rapport, demonstrating solid customer service and influencing employee performance through a unique style that results in substantial sales and revenue gains for a business.

Professional Experience

Mermaid Inn Limited, New York, NY July 2016 – Present

Director of Operations

Reporting to the owners of the business, manage and direct the daily operations of five (5) restaurants, The Mermaid Inn’s, a casual seafood dining experience and Sirenetta, a casual Italian eatery and JG Melon a New York burger institution all located in Manhattan

Manage the functional areas of sales, marketing, customer service, P&L, payroll, budgeting, sales forecasting, employee relations, training, mentorship, performance, merchandising, promotions and security

Oversee the staff of approximately 220+ employees across all restaurants combined

Review and identify monthly sales goals with each staff member ensuring that the $17MM yearly gross sales target is achieved over all brands

Marcus Samuelsson Group, New York February 2016 – July 2016

Regional Director of Operations

Reporting directly to Marcus Samuelsson, managed and directed the daily operations of a mix of fine-dining and fast-casual restaurants such as Red Rooster, StreetBird, assisted with the operations of Marcus (Bermuda) and oversaw the opening of Marcus (MGM Casino, National Harbor, MD)

Oversaw and managed across multiple locations and functional areas in sales, marketing, customer service, employee relations, training, performance, merchandising and promotion

Partnered and liaised with senior management driving strategic sales and campaign efforts

Optimized each brand performance level through incentivized programs and routine site visits

Managed profit and loss for each restaurant ensuring cost containment across each brand

Facilitated new hire orientation and managed training programs for new and existing employees

Samba Brands Management, USA (London, Florida & Las Vegas) September 2008 – February 2016

Sushi Samba / Duck & Waffle, London ECS March 2015 – March 2016

Operations Manager

World renowned, high-end restaurant and bar brand offering an eclectic mix of cuisine and culture from Japan, Brazil and Peru

Oversaw the daily operations of both the Sushi Samba and Duck and Waffle restaurants

Managed and directed a team of managers across both restaurant locations and an additional support staff in excess of 140

Achieved £18M yearly gross sales target for both restaurants

Sushi Samba, Florida and Nevada August 2012 – March 2015

General Manager, Coral Gables, FL (Mar 2014 – Mar 2015)

Restaurant Manager, Las Vegas, NV (Aug 2012 – Mar 2014)

Responsible for the daily operations of the restaurant and managed a large team of support staff

Mentored, trained and guided staff on performance expectations, workplace guidelines and administered performance feedback as required

Developed and coordinated all workforce scheduling that aligned with priorities and sales targets

Enhanced client and supplier relationships through courteous and professional interaction

Spearheaded all recruitment and new hire orientation; maintained bar inventory

Sushi Samba, Las Vegas, NV July 2008 – August 2012

Head Server

Demonstrated top-quality food service and professionalism to guest dining in the restaurant

Observed and maintained the company’s service standard of excellence at all times

Trained and developed new server staff joining the company

Education & Training

Citrus Community College, Azusa, CA December 2006

Associate of Science, Social and Behavioral Science

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