Personal Assistant Manager

Curriculum Vitae

Contact Details

*** ****** *****

Pomona, Mount Pleasant

Harare

Zimbabwe

Cell: +263*********/+263*********

Email: *************@*****.***

Violet Ndhlala

Personal Details:

Surname Ndhlala

Forenames Violet

Date of Birth 20 May 1971

ID Number 63-828487-P-25

Driver’s License Class Four (4)

Passport Number DN491278

Languages English and Shona

Nationality Zimbabwean

Religion Christian

Career Objective

To develop myself professionally, while assisting the organisation to meet its intended goals and objectives.

Background Summary

Successfully worked in the Banking Sector for more than 12 years as a Receptionist, Secretary and finally Personal Assistant to the Executive Director, Credit Management. A holder of :

‘O’ Level Certificate with 6 passed subjects

Pitman Certificates in Secretarial Studies (1990), Certificate in Office Procedures (1996)

In-House training in Customer Service and Grooming & Etiquette (whilst at FBC Holdings)

Adequately schooled and experienced in office administration to take up any office management role in any business set up.

Bachelor of Arts Degree in English and Communication Studies from Zimbabwe Open University

(2006)

Master of Science Degree in Development Studies from the Women’s University in Africa (2017) Key Skills and Competencies

• High values in Teamwork, Customer Service and Professionalism

• Proficient in Computer Packages (Word, Excel, PowerPoint, Internet and E-mail)

• Reliable Team Player with the ability to work effectively in any environment

• Good Verbal and Written Communication Skills

• Ability to prioritize workloads and the flexibility to manage multiple tasks

• Ability to support high level management demands and with a strong attention to detail

• Ability to work with and maintain confidentiality with sensitive information

• Deadline oriented with the ability to work independently Curriculum Vitae

Work Experience

Management Training Bureau (Feb 2015 to date) – Executive Assistant to the Director Company under Ministry of Higher and Tertiary Education, Science and Technology Development and involved in management and leadership skills development training through tailor-made courses.

Duties

Scheduling appointments, maintaining Director’s diary, making travel arrangements, document production, mail administration, manage visitors to the Director’s office, arranging business luncheon meetings, maintain senior managers’ records.

Handling incoming and outgoing correspondence, preparing and taking minutes in Management Meetings.

Smooth flow of office administrative work by providing sound secretarial services.

Handling high delegate visitors from our Ministry and other Ministries utilizing our training and accommodation facilities.

Working directly with senior management and all departments in ensuring customer satisfaction and service delivery.

Producing reports

Assist Training Department in organizing Workshops and other Training Conferences.

Procurement of office requirements for the Director’s office. Hammer and Tongues Auctioneers (January 2013 to Feb 2015) - Personal Assistant to CEO Company involved in Money Lending and Auctioneering of household goods, movable and immovable assets.

Duties

Scheduling appointments, maintaining diary, making travel arrangements, taking minutes, typing correspondence, mail administration, manage visitors, arranging business luncheon meetings, maintaining staff training schedules, preparing sales reports, effective communication with senior management on behalf of the CEO, ticketing of goods ready for auction, managing fuel coupons

Preparing schedules for major external auctions as well as offer support and logistics

Perform routine bookkeeping tasks such as preparing invoices, receipts, expenditures and bank deposits; sort and verify loan applications for processing.

Working closely with the Business Development Manager on arranging functions, workshops and training.

FBC Holdings (2002 to 2010) – Promoted to Personal Assistant to Divisional Director Group Credit Management

Financial institution that provides banking facilities to the nation. Duties

Managing appointments, handling incoming/outgoing calls and correspondence, making travel arrangements, managing visitors, taking Minutes, managing the reception area, filing, liaising with HR regarding staff issues, setting up and co-ordinating meetings and conferences, arranging in-house and external staff events.

Curriculum Vitae

Monitoring office stock and ordering supplies as necessary, typing correspondence, preparing reports and returns to the Reserve Bank of Zimbabwe,

Preparing Quarterly Board meeting papers, maintaining staff training schedules, liaising with various Lawyers regarding handed over clients, communicating with Branch Managers and Senior Managers on behalf of the Divisional Director, relieve Personal Assistant to Group Chief Executive Officer.

FBC Bank (1997 – 2002) Secretary to Senior Manager Trade Finance

Providing secretarial service to the Senior Trade Finance Manager and the whole department, Liaising with the Reserve Bank on CD1 Forms for importers, preparing schedules, reports and returns to the Reserve Bank of Zimbabwe, managing the Reception and visitors, managing the diary for the Senior Manager, making travel arrangements, arranging meetings and taking minutes, Photocopying, relieving the Personal Assistant to the Treasury Executive Director,

Updating, Processing and Filing CD1 import copies and departmental correspondence Standard Chartered Bank (1992 – 1997) Typist/Receptionist-cum-Switchboard Operator International financial institution that provides banking facilities. Duties

Typing correspondence, filing, mail and reception administration, answering the switchboard

Data capture of the Transaction Journal, preparing character and signature cards for customers References

Ms Debra Gwati Training and Academic Affairs Manager Management Training Bureau

128 Mutare Road

Masasa

Harare

486804-6 or 077******* e-mail ******@**********.**.** Ms Rose Chingara Credit Manager

FBC Holdings

Credit Management Department

45 Nelson Mandela Avenue

Harare

783203/8 or 077******* e-mail: ****.********@***.**.** Mr Patrick Manyumbu Head of Credit Management

MBCA Bank

14th Floor Old Mutual Centre,

Harare

701636/52 or 077******* e-mail **********@****.**.** Ms Stella Tome Ex–FBC Bank HR Manager

Borrowdale Brook Golf Club

Borrowdale

Harare

077******* e-mail: ***********@*****.***

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