Bryan P. Bennett

*** *. ****** ******

Venus, TX 76084

Cell 214-***-****

Email: ada0wi@r.postjobfree.com

EMPLOYMENT HISTORY

Insight Inc: Services Technician 2018 to 2019

Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum.

Installs and tests system hardware at customer site. This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions.

Completes all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract. This includes completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures.

Identify system hardware problems and determine the most efficient and cost effective way of resolving the problem.

Perform necessary hardware and peripheral repair, keeping client downtime to a minimum. Identify defective parts and order replacement parts utilizing vendor supplied tools such as web sites, phone support, etc.

Understand current depot programs such as Hot Swap and AR3D; participate as needed.

Installs, tests, and configures network and data communication equipment such as switches, routers, firewalls, VPN devices, etc.

Installs, tests, and supports Network Operating Systems (NOS) and their applications.

Performs server hardware support, troubleshooting, and performance tuning.

Implements and supports Active Directory and supporting technologies such as DNS, DHCP, WINS, etc.

Implements and supports Microsoft server applications such as Exchange, SMS, IIS, RIS, etc.

Other duties as assigned.

J&L Asphalt: Contractor 2018

• Update systems, diagnose and repair computer and peripheral equipment.

• Install/upgrade software and server. Improved fleet management.

UT Southwestern Medical Center: Technical Support Specialist III 2012 to 2017

Diagnoses and repairs routine and complex computer related problems and/or refers issues to IR or other vender.

Performs routine and complex preventive maintenance, testing, and repairs with respect to computer hardware and software problems, networking, and/or telecommunications equipment. Maintain Databases for three vendor related software.

Installs software, personal computers, printers, and other peripherals as directed or requested by users.

Prepares recommendations for modifications or additions to personal computer systems, hardware components, and software applications; researches costs, market options, and trends available to meet user needs; keeps abreast of new and modifies hardware and software.

Functions as liaison between Information Resources and the department for ongoing and special projects, including ensuring users are adequately supported, developing documentation, recommending improvements, implementing new releases and features, and attending meetings.

Maintains and submits various reports, such as equipment failures, repair records / usage, and data sheets relative to each user request need.

Performs other duties as assigned to meet business / mission requirements.

CompuCom Systems: Field Services Analyst 2008 to 2012

Field Dispatch Services

Respond to customer calls for service related to a variety of issues ranging from POS, Workstation, Printers, Server and Network issues troubleshooting hardware/software issues and resolving to cause continuity of business needs. Performed installs, refresh and upgrades as required.

Zurich North American Insurance

Assumed duties of System Administrator supporting 400+ users.

Completed IMAC (Install, Move, Add and Change) activities including OS upgrade project to Windows XP and server installation.

Ensured daily server backups were completed and managed tape library.

IBM: System Services Representative Level 3 2005 to 2008

Assumed duties of System Administrator supporting 400+ users.

Completed IMAC (Install, Move, Add and Change) activities including OS upgrade project to Windows XP and server installation.

Ensured daily server backups were completed and managed tape library.

Team lead at Farmer’s Insurance Phoenix, AZ location to upgrade 400 users to Windows XP. Supervised eight technicians, managed equipment shipments and reported daily/weekly progress..

Team Lead of three technicians to install servers, workstations, teller stations, cash dispensers and printers for new bank branch facilities.

Team Lead of two technicians for network upgrade project.

Installed server, workstations, new registers and peripherals.

SKILLS and CERTIFICATIONS

HPE: 3PAR Certification

Proliant Certification

HPI: HP Desktops, Workstations, Notebooks, Tablets and Printers Certified

SANS: FOR 408 Computer Forensic Investigations – Windows in Depth

FOR 508 Advanced Computer Forensic Analysis and Incident Response

FOR 504 Hacker Techniques, Exploits and Incident Handling

Microsoft: MCDST; MCP; 70-290 Windows 2003 Server

Comptia: A+; Network+

Dell: Dell TechDirect Certified

Dell SKILLSOFT CUSTOMER SERVICE IN THE FIELD

Lenovo: LENOVO_RASSERVICE-_Lenovo Desktop Systems, Notebook Systems

LENOVO_ Warranty Basics for Technicians

Lexmark: 12 certifications

Xerox: 43 certifications

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