Customer Service Social Media

EDMIN YUMUL

Building **, Al Mansoura, Doha Qatar : +974-****-**** :**********@*****.***

Visa type: Business Visa – Transferable

Psychology Recruitment Human Resource Customer Service Administrative PROFILE SUMMARY

A graduate with a Bachelor of Science in Psychology. Possess a background in Recruitment, focused mainly in Sourcing & End to End Recruitment

Accomplished, versatile and results-oriented professional with over 3 years hands-on experience in Human Resource and Recruitment Process demonstrating consistent achievement of both operational objectives and utilizing deep technical knowledge of sourcing and qualifying candidates. Young dedicated and diligent professional seeking a challenging position with a reputable organization. Extremely keen to learn and contribute to the excellence of the organization and excel through individual performance. Highly motivated, productive and goal-oriented team player with interpersonal, organizational, time management, and problem-solving skills acquired by studying in a group-structured system. Greatly reliable, has the ability to grasp and apply new dealings quickly; organize and prioritize tasks to meet deadlines and adapt readily to new challenges. Prides on having a positive character and a strong work ethic. C O RE CO M P E TEN C IE S

• Recruitment Process Outsourcing • Critical Thinker

• Human Resource Management • Multitasker

• Presentation/Communication • Advanced in Microsoft Office

• Leadership & Team Facilitation • Boolean Searching

• Social Media Expert • Documentation

P RO F ES S ION AL E XP E R I EN C E

RECRUITMENT SPECIALIST Sept. 2016 – July 2019

Tata Consultancy Services – Angeles, Philippines

• Handles end-to-end recruitment that mainly caters admin, clerical, customer service, and light industrial positions

• Participate in the task-based recruitment activities as assigned including, interviewing, email blasting, sourcing, research, posting jobs, coordination tasks

• Identify candidates through sourcing databases provided by client such as CareerBuilder, ZipRecruiter, LinkedIn and client internal database as well as sourcing free databases such as social media, etc.

• Proactively conduct research and investigate new ideas to find passive candidates through a variety of methods including: complex internet searches, social and professional networking groups, blogs, diversity resources, competitor research and the development of existing candidate relationships

• Develop an ongoing and diverse pipeline of prospective candidates for assigned positions

• Work with recruiting team or independently to screen, interview, test and qualify candidates

• Used various Vendor Management System (VMS) like: Fieldglass, IQN and Beeline.

• Keeps Applicant Tracking System (ATS) updated at all times

• Making sure all reports and data files are arranged in a timely manner. CASE ANALYST February 2014 – August 2016

Sutherland Global Services – Clark Pampanga, Philippines

• Monitors cases done by agents and ensures that standard process has been followed.

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• Assisting Team Leaders identifying opportunities of agents in terms of processing dispatch.

• Achieves daily, weekly, and monthly reports in accordance with account specified goals and/or management request.

• Making sure all reports and data files are arranged in a timely manner.

• Keep a record of all folders/files that have been issued to various members of the team and ensure they are returned promptly.

• Prepare and manage correspondence, reports and documents CUSTOMER SERVICE REPRESENTATIVE June 2013 – February 2014 Sutherland Global Services – Clark Pampanga, Philippines

• Take in regular calls to answer customer’s inquiries; offering best resolution/s following company standards while ensuring customer service satisfaction.

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

• Build sustainable relationships of trust through open and interactive communication

• Handle irregularities or discrepancies and ensure the concerned departments are involved in resolving the issue

• Document all activities for quality and metrics reporting through the CRM application. HR SPECIALIST April 2012 – March 2013

Classic Speed Inc.– Clark Pampanga, Philippines

• Maintain orderliness and cleanliness of assigned area and observe company policies at all times.

• Process Orders over the phone and email.

• Conducted face to face interview and over the phone

• Maintain files of training materials.

• Maintain organized log of all training conducted.

• Assisting the Human Resources team in various projects. PERSONAL DATA

Birthday: September 14, 1988

Gender: Male

Age: 31 years old

Civil Status: Single

Citizenship: Filipino

Language Spoken: English

Father’s Name: Ernesto M. Yumul

Mother’s Name: Ortencia C Yumul

EDUCATION

BACHELOR OF SCIENCE IN PYCHOLOGY 2009 - 2013

Angles University Foundation

Angeles City, Pampanga Philippines

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