Sales Employee Relations
Resume:
RHINA COLOBONG ORACION
Villa ** Al Sultan * Complex Ain Khalid Doha Qatar
Contact Nos. +974-********; +974-******** (Business Phone)
Email Address: ada0sk@r.postjobfree.com
Civil Status: Married
To be able to get a new job where I can have an opportunity of sharing the knowledge, skills and talents I’ve learned; to help the company in achieving its goal and be a blessing to it.
Computer Literacy
Microsoft Office (Word, Excel, and PowerPoint)
Customer Service
Experienced in providing immediate and accurate
solutions to client’s/customer’s inquiries both internal
and external
Excellent Team Player Personality
Facilitates a high level of collaboration and
cooperation among colleagues and staff to achieve
business goals
Open Mindedness
Willing to accept performance feedback, open to
new ideas and share knowledge with others
Flexible and Hardworking
A quick learner who works well under pressure,
works overtime as needed ; resourceful and enjoy
challenges
Recruitment
Employee Relations
Employee Engagement
Company Events Management
Compensations and Benefits
Performance Management
General Services / General Administration
Records / Database Management
Catering Management
GULFCRAFTS CO. WLL
Place: P.O Box 22211 New Industrial Area Doha Qatar
Date : June 21, 2012 – Present
Position : HUMAN RESOURCES AND ADMINISTRATIVE OFFICER
Nature of Business: is a full sign service company that caters from almost all types of signage requirements namely: Internal, external, architectural, illuminated and Large Format digital printing. The company also offers its expertise on complete signage system, architectural detailing & displays, engraving & Cutting Services, high-end gifts & leather, and production of luxury accessories.
Work Activities:
Recruitment
-Assists HR Manager in recruitment process ; In Charge for QVC requirements and formalities
-Manages the necessary arrangements prior to the arrival and start date of new employees in coordination with IT, Procurement, Finance and Transportation Department.
-Contract preparation and monitoring
-Conducts orientation and endorses new employees to their respective head and department;
-Manages and maintains the employee records and ensures its safety and confidentiality at all times
-Facilitates and monitors the timely processing of visa application, medical and fingerprint schedule, MOI application & renewal, QID Renewals and other government related documents in collaboration with PRO.
-Conduct Exit Interview
Employee Relation
-Handles employees’ grievances and complaints; provides counseling and guidance when necessary and monitor its progress;
-Responds to the employee’s personal letter request and documents needed from the company
-Implements disciplinary measures related to Attendance, Performance, Behavior and Health & Safety ( coordination with Safety Officers and Company Nurse)
-Prepares and communicates General Memos
-Supporting employees on all human resources issues or queries.
-Facilitates company activities such as Team Building, Monthly Birthday celebration etc.
Performance Management
-Distributes performance appraisal forms to the concerned department heads based on defined schedule;
-Collates the forms and discusses with employee the results of the performance evaluation;
-Summarizes results of performance appraisal and submits it to the Management;
-Issues commendation and or warning memo to employee citing the results of the appraisal;
-Uploads filled-out performance in the synergy based on defined requirements;
Compensation & Benefits
-Payroll Administration (Timekeeping)
Extracts daily attendance report from the biometric machine;
Sends daily report to the General Manager, HR Head, and Admin. Head via email the list of absentees and late employees;
Prepares accurately the payroll based on cut-off schedule to prevent delays;
Prepares deduction summary based on attendance related violation;
Verifies absences through synergy or Leave Application Form and /or other reference forms used by other departments;
Records and monitors timely and accurately the employees’ overtime, leave and sickness.
Credits sick leave to the qualified employees and ensures its accuracy;
Prepares employees vacation / exit final settlement.
Handles complaints related to payroll;
-Leave and Exit Management
Receives and processes filed vacation leave and exit application either manually or through HRIS;
Conducts interview and counsel employees who filed for exit
Prepares the vital documents needed for exit such as clearance and application for exit permit / visa cancellation;
Endorses vital information of exit/vacation employee to Accounting Department for the purpose of budget allocation and schedule of monetary release due for employee.
Maintains updated Vacation Exit Summary report, Vacation History and Inactive Employees
Handles flight bookings of employees due for vacation and exit; prepares LPO to be submitted to company’s accredited Travel Agency.
Facilitates the preparation of token and certificates of employment among employees due for exit.
Facilitates the preparation of token and certificates of employment among employees due for exit.
Administrative Works
-Provide excellent assistance to HR & Admin Department and to all other staff.
-Distributes all correspondence to concern staff
-Oversee the renewal, updating, and maintenance of all employees’ visas, passports, and Resident Permit in a timely manner.
-Allocates new male/female employees to the designated accommodation;
-Coordinates with Admin Head and Finance Head as to the required supplies and maintenance related office and to male/female accommodation;
-Keeps inventory records of company issued items to employees
-Supervises and monitors Drivers daily schedules
-Coordinates to Accommodation Supervisor for any changes in the room assignment allocation and replacement or repair for all company issued items in the Male Accommodation; does accommodation surprise visit to ensure that accommodation policy is implemented and followed
-Coordinates with the Maintenance Department to any office repairs/upgrades concerns
-Recommends and assists IT in reviewing, testing and implementing any enhancement on HRIS (Synergy)
-Handles the inventory, request and distribution of employees’ uniform;
-Provides employee documents for projects / tendering requirements.
-Serves as point of contact and give support for all administrative and HR activities to sister companies.
-Prepares 3 Months Budget Allocation Report for all Government I’Ds related to employees and prepare Summary of Payment Request for Accounts.
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A.QUORUM INTERNATIONAL
Place: Mercedez Avenue One San Miguel Pasig City
Date : November 2011 – February 2012
Position : BRAND / MARKETING ASSISTANT
Work Activities:
-Manages customer inquiries / complaints and provides feedbacks immediately
-Updates and Generates sales report for Management review
-Does administrative Coordination with Sales & Administration team
-Conduct Store Visit
-Assist the Brand Manager in ordering and replenishment of stocks
-Disseminate information to Consignment stores regarding Marketing Strategies
B.CROWN SYNERGY TRADING COMPANY
Place: Philippine Stocks Exchange Ortigas Pasig City –
Date: June 05, 2006 – May 28, 2011
Position: HR ASSISTANT
Work Activities:
Human Resources Functions
-Sources, interview and process candidates for sales staff position
-Coordinates with the agencies and concession store managers regarding manpower requirements and other sales staff related concerns
-Motivates and boosts sale staff’s confidence to improve their sales productivity
-Conducts orientations for newly hired employees
-Develops and facilitates right and effective training modules for sales staff
-Maintains and updates 201 files
-Prepares HR related reports (manning list, attendance, active and inactive employees etc.)
-Monitor sales staff performance and attendance
-Implementation and monitoring of company policy
-Discipline and grievance handling
Administrative Functions
-Provide excellent administrative support on the day to day sales operation of Concession Department
Handles customer phone inquiries and complains
Supports in all sales operation tasks and activities
Provide assistance to customers regarding product and services and for clarifications (give product features)
Coordinates with concession stores in processing permit for pull out and delivery of stocks, installations of graphic modules and other store and sales staff related concerns
Assist the Concession Manager in ordering and replenishment and delivering of stocks in the store
Keeping and filing all important documents
-Conducts store visits
-Coordinates concession sales operations and marketing activities ; ensure that there are enough manpower manning the event, supervises sales staff activities during every event
C.STA. LUCIA REALTY & DEVELOPMENT INC.
Place: Financial State Building, Origas Pasig City
Date : August 2005 – February 2006
Position : CREDIT & COLLECTION CLERK
Work Activities:
-Assisting the department on the day to day administrative works; faxing letters, filing of documents, requesting office supplies etc.
-Posting and updating buyer’s account
-Assists in preparing branch collection reports
-Accepts and processes payment buyer’s account
-Acts as customer service representative: attends and coordinates buyer’s concerns with other department (inquiries, complains etc.
D.MUSIKATHA
Place: Strata 2000 Ortigas Pasig City
Date : January 07, 2005 – March 16, 2005
Position : ON THE JOB TRAINEE
Work Activities:
-Admin and clerical work ; faxing letters, filing of documents
-Prepares sales and delivery receipts, price list and discrepancy letters
-Does encoding and updating of sales record in the data base system
-Updates and monitor sales
-Does sales and stocks inventory ; receives & forwards orders to concession stores
-Handles customer inquiries and complaints
E.QUORUM INTERNATIONAL
Place: Mercedez Avenue One San Miguel Pasig City
Date : December 02, 2003 to January 21, 2003
Position : ON THE JOB TRAINEE
Work Activities:
-Admin and clerical work ; faxing letters, filing of documents
-Provide assistance to Merchandising Department
-Encoding for the data base system
-Receives and forwards orders to suppliers
Best Practice in HR
Blue Oceans Academy (July 16, 2016)
Office Management and Personal Effectiveness at work
Qatar Center for Career Development (October 16, 2015)
Applied Leadership Skills Training
Qatar Center for Career Development (October 30, 2014)
Time and Stress Management (Guthrie Jensen)
September 22-23, 2008 (Penthouse Bldg.)
AME 4th NCR Marketing Seminar (2003-2004)
Title: “what’s your flavour” : Analyzing Consumer Behavior
Bachelor in Business Administration
PUP Sta. Mesa Manila
May 2001 – May 2005
Rizal High School
Santola Pasig City
1997 – 2001
San Roque Elementary School
San Roque Marikina City
1991 – 1997
Maricel Fernandez-Carag
Former Program Coordinator
UNESCO Qatar
Cristy Joy Simporios
Planning & Engineering Department Head
Gulfcrafts Co.WLL
Divine Grace Martin Commendador
HR Business Partner
MSS Group of Companies
CERTIFICATION
I certify that the information provided is true and correct to the extent of my knowledge.
RHINA COLOBONG ORACION
CAREER OBJECTIVES
EMPLOYMENT STRENGTHS
AREAS OF EXPERIENCE
PROFESSIONAL EXPERIENCES
TRAININGS AND SEMINARS ATTENDED
EDUCATIONAL ATTAINMENT
CHARACTER REFERENCES
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