Store Manager Customer Service
Resume:
*** ******** **. *, ******, Ontario • 519-***-**** •ada0qo@r.postjobfree.com
ERIC KNIGHT
PROFESSIONAL SUMMARY
Highly motivated individual with extensive customer service, team and sales building experience. Looking to obtain a leadership position within a progressive and innovative organization.
CORE QUALIFICATIONS
● Pervasive Ownership Mentality
● Innovative and Passionate
● Strong Sales Driving Focus
● Highly Effective Communication Skills
● Interpersonal Savvy
● Committed to Operational Excellence
Shift Supervisor
Starbucks Coffee Canada
London, Ontario
April 2018 – Today
● Acts with honesty, integrity, and knowledge that promote the culture, values and mission of Starbucks.
● Maintains a calm demeanor during periods of high volume and unusual events keeping the store operating at standard, sets a positive example for the team.
● Maintains a positive learning environment, coaching in the moment, and giving clear feedback.
● Ordered products and merchandise necessary for the store to maintain store operations effectively.
● Ensure targets are met while motivating the team. Fire Roasted Coffee Co
Store Manager
London, Ontario
June 2016- April 2018
● Identifies trending sales opportunities, setting action plans that coordinate team to successfully meet goals.
● Daily follow-ups providing clear, honest, and open communication with store owner.
● Leads by example, sets clear goals and expectations while setting the tone for staff store moral.
● Implementing company programs by working directly with team to meet objectives
●
Co/Owner Operator
In Your Space Yoga Collective
London, Ontario
September 2016 – Today
● Offering a unique hot yoga experience in the heart of London’s old east village.
● Social media & marketing.
● Providing great customer service and product knowledge.
● Operating retail store & welcoming yogis to the studio. Operations Manager
The Herbman
St Thomas, Ontario
Sept 2014 – May 2016
● Scheduling to ensure peak efficiency.
● Daily inspections of the facility to ensure compliance with all health and safety standards, and Canada GAP audits.
● Daily review of previous year’s sales, previous week’s sales, and daily order quantities to determine product need for the following week. Based on this information a critical path is created and communicated to each employee.
● Each employee is assigned a specific task or tasks with time frames for completion and specific unit targets.
● Continuously monitoring and assessing employee performance and moral, coaching for success, and providing feedback to the management team.
● Responsible for creating and implementing various operational tools. Including new hire orientation and training packages, scheduling principals and guidelines, time away from work request sheets, employee evaluation and reviews.
Customer Service Coordinator
Winners
London, Ontario
Dec 2011 – Sept 2014
● Communicates clearly, concisely and accurately in order to ensure effective store operations.
● Demonstrates integrity, honesty, and knowledge that promote the culture, and values of Winners.
● Contributes to positive team environment by recognizing alarms or changes in associate morale and performance.
● Acts as a coach and mentor to associates by using discretion in assessing performance, providing feedback and coaching to improve associate performance, and effectively recommending employment decisions to store manager.
● Takes personal responsibility for the continuous learning of new knowledge, skills and experiences. Education
General Arts and Science
Fanshawe College
London, ON
2006-2007
Secondary School Graduation Diploma
H.B Beal Secondary School
London, ON
Class of 2005
References
Courtney Web
Unit Clerk/London Health Sciences Centre
ada0qo@r.postjobfree.com
Jason Thorne
Owner- Renologix Renovations
ada0qo@r.postjobfree.com
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