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Customer Service Representative

Location:
Rawdat Al Khail, Qatar
Salary:
3000
Posted:
December 07, 2019

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Resume:

MUHAMMAD FAISAL KHAN

Contact: +974-********, Email: ada0qm@r.postjobfree.com

CAREER OBJECTIVE

To be a part of a reputed organization where I can apply my skills, grow and learn the latest trends of the industry.

Communication

Presentation Skills gained through participation in course seminars and presentation of projects to the teacher in front of class during marketing course.

Computing & Creativity

Word processing experience in producing reports and correspondence as per the professional standards. Good expertise of Power Point, Excel and Word Contributed to the presentation of marketing briefs during professional career.

WORKING EXPERIENCE

HILTON PHARMACEUTICALS (Oct-2018 to Oct-2019 )

Worked as a “Customer Service Representative”

KEY JOB RESPONSIBILITIES:

Greet customers warmly and ascertain problem or reason for calling.

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Work with customer service manager to ensure proper customer service is being delivered.

Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Prepare product or service reports by collecting and analyzing customer information.

Manage large amounts of incoming calls.

Identify and assess customer’s needs to achieve satisfaction.

Build sustainable relationships of trust through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Keep records of customer interactions.

Resolve customer complaints via phone or email.

Assist with placement of orders or exchanges.

Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

LAHIJ & SULTAN REAL ESTATE LLC (UAE) (May-2017 to Aug-2018)

Worked as a “Customer Care Officer”

KEY JOB RESPONSIBILITIES:

.

Greet customers warmly and ascertain problem or reason for calling.

Recommend potential properties after customer information and analyzing customer needs.

Inform customer of deals and promotions.

Sell and rent properties and services.

Direct and referral customer dealings.

Build sustainable relationships of trust through open and interactive communication.

Presented new projects to the customers and pursue to buy.

To rent and sell properties of existing and new customers on high demands.

Managed their all properties to maintain good condition of the property.

To increase the sales by different modes of advertisement like newspaper, social media, bill boards etc.

Built strong network with other agents of different companies to enhance knowledge for upcoming projects.

Entertained walk in customers and offer them with hot deals.

To visit project sites with the customers.

CRYSTAL PROPERTIES LLC (UAE) (Jan-2016 to May-2017)

Worked as a “Property Consultant”

KEY JOB RESPONSIBILITIES:

Direct and referral customer dealings.

Presented new projects to the customers and pursue to buy.

To rent and sell properties of existing and new customers on high demands.

Managed their all properties to maintain good condition of the property.

To increase the sales by different modes of advertisement like newspaper, social media, bill boards etc.

Built strong network with other agents of different companies to enhance knowledge for upcoming projects.

Entertained walk in customers and offer them with hot deals.

To visit project sites with the customers.

UNITS MOVERS AND STORAGE TRADING (UAE) (Oct-2014 to Jan-2016)

Worked as a “Property Manager”

KEY JOB RESPONSIBILITIES:

Managed properties of the owner by renting rooms and apartments for short term.

Looked after property maintenance and renovations.

Maximizing benefits for short term properties by adding new customers.

GETZ PHARMA (Jul-2009 to Oct-2014)

Worked as a “TERRITORY MANAGER”

KEY JOB RESPONSIBILITIES:

Managed bookers and trained them professionally to deliver efficiency in related field.

Coordinated with the RSM (Regional Sales Manager).

Coordinated with more than 200 medical stores for their needs and maintaining the brand as No.1

Developed and enhanced relationships with customers to increase profitable growth.

Developed and enhanced relationships with doctors to expand healthy business.

Managed events and workshops for the doctors to enhance product knowledge.

Maintained records and sales sheets on Ms Excel.

ACADEMIC QUALIFICATION

2006-2009 National University of Modern Languages and Management Sciences

MBA (Marketing)

2004-2006 S.M Arts and Commerce College

Graduation (B.Com)

2002-2004 Electromens College of Information technology

Intermediate

Diploma in Business Administration (D.B.A)

2002 Electromens Institute Of Information technology

CIT certified by skill development Council

2000-2002G.B.S.S School

Matriculation (Science)

PERSONAL INFORMATION

FATHER’S NAME : Muhammad Iqbal Khan

GENDER : Male

PASSPORT NO# : JX4120782

DATE OF BIRTH : 5th June 1986

MARITAL STATUS : Married

RELIGION : Islam

NATIONALITY : Pakistani

UAE LICENSE NO : 2032127

QATAR LICENSE : waiting for final road test

QATAR ID : 286********

LANGUAGE

English & Urdu (Fluent written & spoken)

INTERESTS

Swimming, playing cricket and listening to folk music.

REFERENCES

Will be made available on request



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