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Senior Technical Business Analyst

Colorado Springs, CO
December 07, 2019

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Business Systems Analyst with **+ years industry experience in software & mobile app requirement analysis, business data and process modelling, process flow and quality assurance skills using various methodologies

Extensive knowledge of all phases of the software development life cycle (SDLC)

Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS) and testing documents.

Vast experience implementing various Enterprise Resource Planning (ERP) & Customer Relationship Management (CRM) solutions including Salesforce, NetSuite, Sage Intacct, etc.

Extensive application in improving processes using AGILE-SCRUM & Waterfall methodologies

Utilized Microsoft Visio for Business Process Modelling and Data flow diagrams.

Well versed in project management tool (MS Project) for status reporting, planning and resource allocation.

Experience in conducting GAP analysis, User Acceptance Testing (UAT). SWOT & Cost benefit analysis

Success as a team player working in conjunction with DBA’s, testers, developers and other team members in validation and testing complex scenarios and projects and in maintenance of Quality Standards.

Effective communication, problem solving, organizational, interpersonal, and presentation skills.


Bachelor of Science – Business w/ Emphasis in Information Systems- University of Colorado


SR BUSINESS ANALYST / PM, United States Olympic Committee, Colo Spgs, CO Mar 2019 - Present

Scope: Enterprise Project Implementations: Digital Asset Mgmt. (Levels Beyond), Financial (Sage Intacct), Team Communications (Teamworks), EAMP (Kinduct), CRMs (MS Dynamics, Salesforce)


Serve as a subject matter expert demonstrating advanced knowledge in multiple systems and domains.

Operate as a liaison for internal business partners, external vendors & software development team.

Collaborate with project teams in requirements definition, documentation, defining metrics.

Perform requirements analysis and modeling of current state & future, analysis of business / IT drivers, etc.

Roadmap & schedule development and tracking via Microsoft Project, SharePoint, & Excel

Utilize Microsoft Project, Visio, and other Microsoft Office tools to manage development schedules

SR BUSINESS ANALYST (CONTRACT), Oppenheimer Funds, Englewood, CO Mar 2018 - Feb2019

Project: Digital Technologies Team projects

Scope: Requirements Gathering & User Story Development utilizing AGILE Methodologies, Offshore Development Management, etc.


Gather Business Requirements from Business Stakeholders

Assemble & Manage User Stories in JIRA for web and mobile applications for Agile Development

Manage in-house CRM Solution Development Efforts

Assemble Data Reports in Response for Required Analysis in Support of Future Development Projects

Utilize Microsoft Project, Visio, and other Microsoft Office tools to manage development schedules

Provide Technical Recommendations based on Project Analysis and SDLC experience

SR BUSINESS SYS ANALYST (CONTRACT), Compassion Intl, Colo Spgs, CO Jan 2016 - Jun 2017

Project: SalesForce CRM Implementation/Conversion projects including (6M/month) Statements conversion

Scope: New CRM implementation utilizing the SAFe (AGILE) Framework to requirements gathering & graphically documenting new/existing processes.


Reviewed Business Processes and develop integral process maps in MS Visio

Assembled Business Requirements for web and mobile applications for Agile Development

Provided Technical Recommendations based on Project Analysis and SDLC experience

Document process flows, BRD, FRD, As-is and to-be process mapping

Manage Critical Business Projects in support of SalesForce CRM implementation

Created Business Requirements Documents (BRD), Systems Requirements Documents (SRD), Requirements Traceability Matrix (RTM), Use Cases and User Acceptance Test Plans.

SR BUSINESS SYS ANALYST (CONTRACT), City/County of Denver, Denver, CO July 2015 - Oct 2015

Project: DSD Reform Technology Evaluation in conjunction with the Hillard-Heinz Assessment Report

Scope: Review & Documenting of Existing IT Business Processes. Prepared IT recommendations on DSD’s Processes for review by Denver City Safety Executive Group (Mayors Office).


Reviewed Business Processes / Requirements of Sheriff’s Department relating to Information Technology

Prepared IT recommendations on DSD’s Processes for review by Denver City Safety Executive Group

Designed complex workflow diagrams to further clarify recommendations and business processes

Developed Business Requirements in support of client needs

BUSINESS ANALYST (CONTRACT), FedEx via Cook Systems, Colo Spgs, CO April 2014 - Feb 2015

Project: Strategic Internal Projects including momentous “Over goods” overhaul project

Scope: Requirements Documentation. Management of IT ETL and java resources to increase IT deliverables


Collaborated with business stakeholders to elicit business specifications

Developed Business Requirements documentation in in conjunction with client business specifications

Designed complex workflow diagrams to further clarify development and business processes

Worked with Development team to ensure proper SOA principles (J2EE, WebSphere, Oracle, etc.)

Managed Scope and change throughout the SDLC process of the product.

Managed team resources (Java, Ablnitio ETL, Oracle, Teradata) to ensure budget compliance

Utilized Microsoft Project and other Microsoft Office tools to manage development schedules

BUSINESS ANALYST/ SR WEB DEV (CONTRACT), ADT Security, Aurora, CO, Aug 2011 - Feb 2013

Project: Strategic Internal Projects utilizing AGILE Framework

Scope: Requirements Gathering & Documentation utilizing Agile Methodologies, User Story Development, Offshore Dev. Coordination, etc.


Worked with stakeholders to gather specifications and convert to business requirements document

Designed workflow diagrams to clarify business and development processes

Managed the activities of an offshore development team in support of ADT applications

Worked with offshore development to ensure proper Service-Oriented Architecture (SOA) principles

Architected and developed Cold Fusion web applications in an Agile Methodology Environment

Other Professional Work:

BUSINESS ANALYST/ SR WEB DEVELOPER, LNR Consulting Inc., Colo Spgs, CO, Mar 2007-Aug 2011

BUSINESS ANALYST/ SR WEB DEVELOPER, Ceridian, Denver, CO, Jan 2006 - Feb 2007

BUSINESS ANALYST/ SR WEB DEVELOPER, Triple Creek Assoc, Englewood, CO, Jan 2005 - Jan2006

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