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Front Office Customer Service

Location:
Nairobi, Nairobi County, Kenya
Posted:
December 07, 2019

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Resume:

CURRICURUM VITAE

PERSONAL PROFILE

NAME: ANGATIAH EMMANUEL AMBOSO

CELLPHONE: +254*********

DATE OF BIRTH: 23RD DEC 1991

ID NO.30007228

NATIONALITY: KENYAN

GENDER/SEX: MALE

MARITAL STATUS: MARRIED

E MAIL: ada0l0@r.postjobfree.com

PERSONAL PROFILE

To build career in growing organization where I can get option to prove my ability by accepting challenges and fulfilling the organizational goal and climb the career ladder through continuous learning and commitment.

VISION

To be part of teamwork focused on customers’ success delighting them with the quality service and to focus ahead

EDUCATION BACKGROUND

2017 JANUARY-2017 AUGAST: Graffins College Moi Avenue Campus and attain A diploma in

Front Office Management

The courses taken are as follows:

Computer Application& Appreciation Distinction

Telephone& switchboard Operation Distinction

Book Keeping Merit

Reception Management Merit

Business Management & Administration Merit

Introduction to Business Management Merit

Introduction to Business Communication Merit

Public Relation Merit

2015 DECEMBER Harleys LTD ---Boardroom

Goods distribution and storage practices training

2014 MAY-2014 November Helzt Driving Academy

Under class BCE

2014 MAY-2014 AUGUST Ring Up Computer College

Computer Application Packages

2009-2012 St. Anthony Kakoyi High School

Attain a mean grade of B minus (B-)

2000-2008 Nguvuli primary School

Attain total of 303marks

PERSONAL SKILLS

Computer skills.

management and decision making skills.

Self-motivated, hardworking and willing to take on a variety of tasks.

Willing to undergo training and learn new skills.

Retails skills e.g. stock taking and cash handling in a volunteering sector.

Ability to perform under pressure and meet deadline.

Time management skills.

Driving skill with a clean driving license.

Customer service

Analytical and Problem Solving skills

Supply Planning & management

Inventory management

Office management skill

WORK EXPERIENCE

2013 JULY-2014 MARCH

Working as a teacher at Morning Star Academy School.

Responsibilities played are:

Preparing work plan and schemes of work.

Teaching various subjects.

Responding to parent’s complaints.

Admitting new children at school.

Interviewing new teachers joining the school.

2014 APRIL-2015 NOVEMBER

Warehouse assistant

Responsibilities played are:

Processing inventories for delivery.

Sort, organize, and store inventory in proper location.

Package items and label correctly.

Scan delivered items and ensure quality.

Report damaged or missing inventory to supervisors.

Stack and organize large bulk items.

Update logs and documentation for inventory processing.

Move materials from facilities to workstations, pick-up locations, or other locations.

Ensure workspace is free of debris and remove safety hazards from aisles

Work as an active team member to complete team goals.

Prepare documentation and inventory for audits.

2015 NOVEMBER-2017 OCTOBER

Receptionist

Responsibilities played are

Greet and welcome guests as soon as they arrive at the office

Direct visitors to the appropriate person and office

Answer, screen and forward incoming phone calls

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Provide basic and accurate information in-person and via phone/email

Receive, sort and distribute daily mail/deliveries

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

Order front office supplies and keep inventory of stock

Update calendars and schedule meetings

Arrange travel and accommodations, and prepare vouchers

Keep updated records of office expenses and costs

Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

2017 October onward

imports officer

Responsibility played are:

Request for Proforma Invoices from Overseas Suppliers.

Processing of Proforma Invoices, PPB Permits and IDF application on time.

Preparation of Marine Insurance Covers.

Processing of payments for Suppliers in time to avoid delay in production of goods.

Preparation of Letters of Credit.

Expediting/routine follow up on status of goods to ensure that suppliers meet delivery

Tracking of incoming shipments.

Liaising with Clearing Agents on cargo clearance with Customs.

Solving problems raised by the customs officer against consignments

Notifying Suppliers on short-shipped, over supplied and faulty items received and taking the necessary action.

Filing and keeping records of all imports documents.

Updating of imports register and emailing consignments status reports to the M.D., warehouse and Sales Department.

Export Documents Preparation when requested by clients.

Notifying Suppliers on short-shipped, over supplied and faulty items received and taking

the necessary action

Lodging permits through the KENTRADE system pharmacy & poison board, KEBS, Kenya Plant Health & inspectorate services.

Any other duties may be assigned

INTREST/HOBBIES

Travelling

Listening to encouragements

Exercise

REFERENCE

References available upon request.



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