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Customer Service Manager

Troy, NY
December 06, 2019

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desire Z Cooper

*** ******** ****

Baldwinsville NY


Objective: To secure a stylist/nail specialist position in a spa or salon.

Customer Service Representative

Highlights of Qualifications

Seven years retail operations/ business management experience

Strong customer service and client relations skills

Bilingual, fluent in English and Spanish

Attended National Hair Expose' in Syracuse, NY 2005

Styled and cut hair at the New York State Fair in August 2005

Team builder, eager to assist with all aspects of the spa/salon

Skills Summary

Graduated from Phillips Hairstyling Institute November 2, 2005

Performed hair cuts including solid, graduated, layered forms and scissor, clipper and razor techniques

Specialized in full service day spa

Completed hair styles which included roller sets, blow dry, thermal iron, classic long hair and two, three, four, five strand and Dutch braids

Applied hair color applications to encompass corrective color and foiling

Excelled in permanents waves, soft curls and chemical relaxers

Performed manicures in addition to plain and oil pedicures

Managed and maintained inventory of 20,000 items valued over $5,000,000

Planned and supervised daily activities of 12 member staff of customer service reps

Cross-trained company employees regarding store operation policies and procedures


Phillips Hairstyling Institute 86.5% Avg. Sep 2004- Nov 2005

San Juan City College 3.9 GPA Jun 1990- May 1991

Work History

Assistant Manager Rite Aid Pharmacy, Virginia Beach, VA 1999-2003

Assistant Manager RUE 21 Fashions, Newport News, VA 1994-1999

Hairstylist Manager. Garbos Spa, Syracuse NY. 2009-present

Personal trainer. Aspen Gym, Cicero NY. 2010-2014

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