Manager Front Office

IRA SHAYNE

SABANDO

Contact

Address:

Madinat Hamad Town,

Kingdom of Bahrain

Phone:

+973-***-****

Email:

******.*******@*****.***

Languages

English – Fluent

Arabic

Tagalog

Summary

A diligent and enthusiastic employee, with more than 5 years experience in the hospitality industry thus understanding and continuously finding ways on providing an excellent customer service experience for guests and customers. With a friendly and approachable persona. I am able to easily adapt and blend in with any work environment. Challenging myself on attaining my goals whilst contributing on attaining the company's vision and success. Skill

• Teamwork

• Computer Literate

• Complex problem solver

• Communication

• Innovative

• Service-focused

Experience

Karami Restaurant - Restaurant Supervisor

January 2017 – Present

• Direct reporting to the owner on daily sales activity

• Deliver superior service and maximize customer satisfaction

• Appraise staff performance and provide feedback to improve productivity

• Estimate future needs for goods, kitchen utensils and cleaning products

• Regularly review product quality

• Handling queries and Assisting customer request and complaints

• Answering calls and managing delivery orders

D’Hotel and Suites – Banquet Coordinator

July 2016 – November 2016

• Promptly respond to all inquiries.

• Reports to the F & B Manager and compose, publish and distribute Banquet event order (BEO) /Banquet Function Plan (FP) to all department heads and personnel who are involved in servicing banquets function.

• Timely attend all the telephone calls using clear and professional language, and answer telephones using appropriate telephone etiquette.

• Establish and improve the reputation of the hotel by offering a very personalized style of service as per the hotels standard operating procedures.

D’ Hotel & Suites Front Officer Receptionist

December 2012 – June 2016

• Welcoming Guests and Processing check-in and check-outs.

• Receiving calls and Processing Reservations.

• Attending to customer needs and requests ensuring they will have the best experience upon their stay and as per Hotel’s standards.

• Handling customer complaints and giving immediate solutions on the given problem or complain.

• Preparing arrival and Departure lists, closing daily sales, and cashiering.

• Reports to the Front Office Manager and coordinates with the Housekeeping Department for smooth operations.

Education

Bachelor of Science: Hotel and Restaurant Management June 2008 March 2012

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