Customer Service Store Manager
Resume:
GCServices APS
Inbound call
floor supervisor and es
credit
billing
esidential
1.
Experience
Patterson & Asst. (Wendy's)
Store Manager
February 8th 2009 – December 23, 2010
Customer Relations
oPromote sales, excellent customer service, meet and greet patrons.
Cash Control
oSpot audit all money not with-in the safe every hour and a full audit, including all cash and credit anytime responsibility has relinquished. Also a morning and nightly cash count down. All tracked and documented.
oTracking, controlling and generating expenses reports all for the store Rent, utility’s, food cost control and orders, store maintenance, training, all advertisements and store promotions, buy and repair equipment and landscape maintenance.
Human Resource
oReview applications, check credentials, oversee interview process while upper management conducts the first of three interviews for learning and training purposes.
oTraining programs, implementing incentive programs and providing a continuous training and learning environment.
oAll major and repeated personal reprimands, along with terminations, suspensions and any personal or vacation time authorization’s.
Payroll
oCalculating all paid hours worked daily, weekly, quarterly and yearly along with cost and profit &loss comparisons.
Food cost
oPlace and oversee food and supply orders, loss prevention, budget, portion control training and sales generation.
oStore inventory control, short count twice a day and long count twice to ensure loss prevention and food cost. Proper rotation and controlled ordering ensure less waste of expired product.
Training crew and management
oDevelopment of a constant teaching - learning environment.
oIncentive programs
oMonitoring of personal development
oAlways presenting situations in which to develop employees. Every situation presented is an opportunity to challenge you.
DirecTV
Concept Communications
Installer, Administration and dispatch/call center
August 2008–April 2, 2009
Customer service
oFace to face and via the telephone dealing with a range of issues from technical support, customer satisfaction and technician inquiry’s.
Payroll
Dispatch
oSet customer appointments, track and account for technician’s schedule, activate and trouble shoot receivers once the technician has installed the system
Profit and loss, Payroll and expenditures for company.
Call center
oPlace, Confirm and Upsell orders, along with handling customer appointments
Technical support
oWould provide in home customer service/ support and technical trouble shooting with existing system or equipment.
oProvide support and service via the telephone to customers to resolve any issues
Satellite instillation
oComplete installation of satellite system and equipment, including wiring of the home
SBCA Certified
Select Transportation
Office Manager
January 2006 – November 2008 Ripley, NY
Dispatch
oTrack the driver’s route, miles traveling, load weight and destination, all insurances and credentials needed to complete delivery promptly and correct.
Office Management
oOverseeing personal development and the coordination of various departments
Payroll, Accounts Payable, Account Receivable
oManage payroll for the drivers, calculating and classifying their expenses and reimbursements that may be due or owed.
oHandling of all hourly, salary and sub-contracting employee payroll.
oRevenue and expense tracking, variety of report, ie: Profit and loss expense detail.
Wen America (Wendy's)
Store Manager
July 2001 - January 2006 Springfield, IL
Customer Relations
oPromote sales, excellent customer service, meet and greet patrons.
Cash Control
oSpot audit all money not with-in the safe every hour and a full audit, including all cash and credit anytime responsibility has relinquished. Also a morning and nightly cash count down. All tracked and documented.
oTracking, controlling and generating expenses reports all for the store Rent, utility’s, food cost control and orders, store maintenance, training, all advertisements and store promotions, buy and repair equipment and landscape maintenance.
Employee relations
oReview applications, check credentials, oversee interview process while upper management conducts the first of three interviews for learning and training purposes.
oTraining programs, implementing incentive programs and providing a continuous training and learning environment. Daily feedback and quarterly progress reports for personal.
oAll major and repeated personal reprimands, along termination, suspension and any personal or vacation time authorization’s.
Food cost
oPlace and oversee food and supply orders, loss prevention, budget, portion control training and sales generation.
oI controlled store inventory by implementing a short count twice a day and long count twice as well to ensure loss prevention and food cost. Proper rotation and controlled ordering ensure less waste due to expired product.
Training crew and management
oDevelopment of a constant teaching- learning environment. Incentive programs to challenge personal to strive. Along with gathering observations from subordinates, constant monitoring, feedback and the reviews I would write.
2.Education
Lincoln College, Lincoln, IL
August 1998- June 2000
AB Business management
SBCA Certified
3.
4.References
References are available on request.
Technical Qualifications
I am very proficient with; MS Office, Word, Excel, Power Point, Quick books, PDA’s, Smartphones, Printers, Scanners, Fax, Multi-phone lines and internet.
Angela DEMARCO
5148 S Red Yucca ln
GOLD CANYON,AZ 85118
ada0eg@r.postjobfree.com
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