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Customer Service Store Manager

Location:
Mesa, AZ
Posted:
December 06, 2019

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Resume:

October ** **** to current

GCServices APS

Inbound call

floor supervisor and es

credit

billing

esidential

1.

Experience

Patterson & Asst. (Wendy's)

Store Manager

February 8th 2009 – December 23, 2010

Customer Relations

oPromote sales, excellent customer service, meet and greet patrons.

Cash Control

oSpot audit all money not with-in the safe every hour and a full audit, including all cash and credit anytime responsibility has relinquished. Also a morning and nightly cash count down. All tracked and documented.

oTracking, controlling and generating expenses reports all for the store Rent, utility’s, food cost control and orders, store maintenance, training, all advertisements and store promotions, buy and repair equipment and landscape maintenance.

Human Resource

oReview applications, check credentials, oversee interview process while upper management conducts the first of three interviews for learning and training purposes.

oTraining programs, implementing incentive programs and providing a continuous training and learning environment.

oAll major and repeated personal reprimands, along with terminations, suspensions and any personal or vacation time authorization’s.

Payroll

oCalculating all paid hours worked daily, weekly, quarterly and yearly along with cost and profit &loss comparisons.

Food cost

oPlace and oversee food and supply orders, loss prevention, budget, portion control training and sales generation.

oStore inventory control, short count twice a day and long count twice to ensure loss prevention and food cost. Proper rotation and controlled ordering ensure less waste of expired product.

Training crew and management

oDevelopment of a constant teaching - learning environment.

oIncentive programs

oMonitoring of personal development

oAlways presenting situations in which to develop employees. Every situation presented is an opportunity to challenge you.

DirecTV

Concept Communications

Installer, Administration and dispatch/call center

August 2008–April 2, 2009

Customer service

oFace to face and via the telephone dealing with a range of issues from technical support, customer satisfaction and technician inquiry’s.

Payroll

Dispatch

oSet customer appointments, track and account for technician’s schedule, activate and trouble shoot receivers once the technician has installed the system

Profit and loss, Payroll and expenditures for company.

Call center

oPlace, Confirm and Upsell orders, along with handling customer appointments

Technical support

oWould provide in home customer service/ support and technical trouble shooting with existing system or equipment.

oProvide support and service via the telephone to customers to resolve any issues

Satellite instillation

oComplete installation of satellite system and equipment, including wiring of the home

SBCA Certified

Select Transportation

Office Manager

January 2006 – November 2008 Ripley, NY

Dispatch

oTrack the driver’s route, miles traveling, load weight and destination, all insurances and credentials needed to complete delivery promptly and correct.

Office Management

oOverseeing personal development and the coordination of various departments

Payroll, Accounts Payable, Account Receivable

oManage payroll for the drivers, calculating and classifying their expenses and reimbursements that may be due or owed.

oHandling of all hourly, salary and sub-contracting employee payroll.

oRevenue and expense tracking, variety of report, ie: Profit and loss expense detail.

Wen America (Wendy's)

Store Manager

July 2001 - January 2006 Springfield, IL

Customer Relations

oPromote sales, excellent customer service, meet and greet patrons.

Cash Control

oSpot audit all money not with-in the safe every hour and a full audit, including all cash and credit anytime responsibility has relinquished. Also a morning and nightly cash count down. All tracked and documented.

oTracking, controlling and generating expenses reports all for the store Rent, utility’s, food cost control and orders, store maintenance, training, all advertisements and store promotions, buy and repair equipment and landscape maintenance.

Employee relations

oReview applications, check credentials, oversee interview process while upper management conducts the first of three interviews for learning and training purposes.

oTraining programs, implementing incentive programs and providing a continuous training and learning environment. Daily feedback and quarterly progress reports for personal.

oAll major and repeated personal reprimands, along termination, suspension and any personal or vacation time authorization’s.

Food cost

oPlace and oversee food and supply orders, loss prevention, budget, portion control training and sales generation.

oI controlled store inventory by implementing a short count twice a day and long count twice as well to ensure loss prevention and food cost. Proper rotation and controlled ordering ensure less waste due to expired product.

Training crew and management

oDevelopment of a constant teaching- learning environment. Incentive programs to challenge personal to strive. Along with gathering observations from subordinates, constant monitoring, feedback and the reviews I would write.

2.Education

Lincoln College, Lincoln, IL

August 1998- June 2000

AB Business management

SBCA Certified

3.

4.References

References are available on request.

Technical Qualifications

I am very proficient with; MS Office, Word, Excel, Power Point, Quick books, PDA’s, Smartphones, Printers, Scanners, Fax, Multi-phone lines and internet.

Angela DEMARCO

5148 S Red Yucca ln

GOLD CANYON,AZ 85118

716-***-****

ada0eg@r.postjobfree.com



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