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Manager Sales

Tunis, Tunisia
December 06, 2019

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Hospitality Professional


Hotel General Manager

Hotel Apartments

General Manager

Asst General Manager

Operation Director


Mobile : ++973.3878.3579


Kingdom of Bahrain


Nationality : Tunisian

DPB : 15.03.1968 Tunis

Marital Status : Married


Core Competencies Include

Quality Driven – Integrity – Positive Attitude – Strong Work Ethics

Flexible Approaches – Out of Box Thinker – Interpersonal Skills

Strong Organizer – Honesty – Credibility – Team Leadership

With almost 30 years of hospitality hotelier experiences & rich Food & Beverage background having substantial exposure as profit center head with assignment to driven overall hotels operation.


Proven track record in business development with understanding guest requirement to

Provide superior customized service.

Deep understanding of initiating improvement in hotel operations methodology.

Demonstrated competency in revenue management with consistently exceeding guest


Proficiency in business evaluation with excellent knowledge of the financial aspects.

Hands on experience in handling guest queries & troubleshooting complaints and issues.

Deft in optimizing resource utilization while maximizing service quality.

Outstanding communication & organizational skills to coordinate with all level of internal

External entity.

Strong analytical abilities with an eye for details combined with skills to plan

And implement novel ideas.

Adept in handling competition with know how to compete with others and remain

The best in the market.

Excellent relationship building & negotiation skills with drive to prioritize on job & complete

Within deadlines.


Baisan International Hotel

AL-Houra Bahrain

4 Stars / 124 rooms, and 09 0utlets

Hotel General Manage (May 27. 2017 up to date)

Reported to Managing Director with Gulf Diwaniya Hotel Management coordination


As Hotel General Manager led a teams of 18 managers, and 168 employee

Totally hotel operation and organization in charge

Planned & organized business, marketing plans to promote all our main departments

Analyzed sales & promotion figures and devised appropriate marketing revenue management

Managed budgets & financial plans as well as controlling expenditure

Planned work schedules for individuals and teams

Handled recruiting, training and monitored staff performance

Met and greeted guest to strengthen customer relation

Addressed problems and undertaken troubleshooting


Successfully conducted the smoothly renovation of (03) outlets during the quite period of Holly Month

Reopening on time and ensured faultless operation

Successfully conducted operation hotel tourism license renew

Reducing catastrophic food cost from 68 % to 34 %

Effectively created different strategic plans to promote hotel service such as food & beverage & rooms division departments

Created new strategies to control all our daily expenses and consumption including all hotel department requisition order

In & out

Developed the concept of theme night & outlets promotion based on different chargeable attraction programs and competition

Gulf Gate Hotel

Al – Manama Bahrain

4 Stars / 124 rooms with 10 outlets

Director of Operation (December 2015 to 1st may 2017

(Reported to Managing Director & led a team of 16 Managers)


As Director of Operation, spearhead entire hotel management operational aspects as a

Profit center and conducted periodic profit & loss review to maximize revenue out of

Rooms and food & beverage as per the defined key performance indices

Coordinated with Director of sales & Marketing & Director of finance & other head of


Defined and implemented standard operating procedures as per the company norms.

Analyzed sales figures and devised appropriate marketing and revenue management



Successfully conducted the smoothly renovation & opening, ensured faultless operation of

New and modern outlets

initiated robust steps to ensure 100% quality of service as per company standards

Introduced robust steps in power conservation and preventive maintenance and


Best Western Plus Sand Rose Hotel

Al-Khobar Saudi Arabia

4 stars Hotel & Suites /64 suites & rooms, 4 outlets

Hotel Manager, September 2014 – November 2015 (Managed by the Owner)

Reporting to Managing Director (owner)


As Hotel Manager, fully hotel operation in charge

Planned & organized business & marketing plans to promote business for rooms & catering division

Analyzed sales figures and devised appropriate marketing and revenue management strategies

Managed budgets & financial plans as well as controlled expenditure

Planned work schedules for individuals and teams

Handled recruiting, training and monitored staff performance

Met and greeted guest to strengthen customer relation

Addressed problems and undertaken troubleshooting

Ensured events and conferences run smoothly


Effectively created different strategic plans to promote hotel service such as food & beverage department and rooms division department by creating packages

And especially F & B and other promotion offers during guest stay to generate incremental revenue

Initiated robust steps to ensure 100% quality of service as per company standards & Best Western Plus


Set and achieved sales & profit targets.

Ensured effective security & carried out inspection of property and service

Milan Suite Hotel / 4 stars, Al Mohammadia Group

Al-Khobar Saudi Arabia

Hotel General Manager, September 2007 – June 2014

Soft- & Official opening 4 Stars Hotel deluxe apartment, 58 suites, 03 outlets


As General Manager, overseen the soft opening for 58 suites and apartment 4 stars property with 3 F & B

Outlets and steered complete hotel operation as per the specified key performance.

Develop pre-opening strategy within the company guide lines

Planned & organized business & marketing plans to promote business for the rooms and F & B division

Handled recruiting, training and monitored staff performance.

Maintained all relevant statistical and financial records.

Ensured compliance with licensing laws as well as health, safety and other statutory regulation.

Analyzed sales & promotion figures and devised appropriate marketing and revenue management strategies.


Successfully official opening January 2008

Introducing and creating new F & B outlets and banqueting as well recreation and fitness center

Initiated robust steps to ensure 100% quality of service as per company standards.

Made noteworthy contribution to deliver a unique service offering with extraordinary value while competing

With other big hotel chains.

Achieved the highest guest score review of 8.9 in

Ably set up sales & marketing business plan together with sales & marketing team that ensured meeting targeted room occupancy of 78% at budgeted ARR 30.756.

Felicitated by the Owner and Managing Director of the groups with a certificate of appreciation for successfully managing

Al Dana for Hotels & Restaurants Management

Al Manama State of Bahrain

Group of hotels & fine dining restaurant and seafood market

Shatha Tower, 3 stars 54 suites, 4 Pent-house, 4 outlets

Gulf Suites Hotel 4 stars, 65 suites, 5outlets

Mishaal Hotel, 3 stars, 124 rooms & suites, 5 outlets

Savage garden sumptuous occidental discotheque

Fine dining 5 forks, seafood market & sushi 85 seat

Fine dining 5 forks Al-Sawani, a la carte, 275 seats with live music band

Group Food & Beverage Manager December 2003 - June 2007 (3 hotels, 2 fine dining restaurants and 15 outlets)

Reporting to the General Manager & led a team of 14 manager and assistant, 8 executive chefs plus 120 F & B staffs

First Promotion / Promoted as Groups Operation Manager 2004

Second Promotion / Promoted as Assistant Group General Manager


Managing the entire food & beverage department as well as responsible for the quality of all food prepared in a timely manner, according to standardized recipes.

Expertise in leading and developing the Food & Beverage department team to deliver business objectives –in

Terms of training and achieving customer satisfaction

Skilled at establishing and maintaining budgetary targets, controlling and maintaining food costs, stock inventory and

Stock control.

Involved with suppliers for new product, consistent quality and prices items.

Responsible for hiring and staffs training and appraisals

Menu changing every 2 month in all restaurants, food promotion and constant upgrading in breakfast buffets


Received a thanks letter & certificate from Al- Dana Management groups & Gulf Air – Formula One

Organized and supervise Diners Gala 750 guest Gulf Air & formula one managed by Al-Dana Groups

Total renovation of seafood market restaurant, creating & designed new food & beverage menu

Introducing sushi & teriyaki corner

Preopening & official opening Al-Sawani restaurant capacities of 275 seat with life band

Designed and prepared Al-Sawani Food & Beverage a la carte menu, in conjunction with executive chef

Dishes & wines demonstrating and testing by all Food & Beverage service brigade

Sunrise Hotel & Resort (Abu Nawas Chains)

Monastir Tunisia

Hotel & resort 4 stars all-inclusive 750 rooms, 12 outlets

Assistant Food & Beverage Manager, Acting Food & Beverage Manager September 2000 September 2001 (reporting to General Manager)

Led a team of 15 manager & assistants, 5 executives chefs, entertainment team of 25 entertainers and 83 F & B staffs


Day to day management and oversight all of the hotel Food & Beverage operation & outlets

Implement and maintain F & B operational policies and procedures

Contributes to future business development at strategic and operational level

Plan identify communities and delegate key responsibility and tasks

Organization of all staffs welfare, duties grooming schedules and training, food handling and hygiene HACCP

Through a process of mentoring and quality assurance ensures that the highest possible standards are met and maintained

Actively drives sales and improvement trough operational performance.


Developed the concept of theme night, dinner and buffet based on different chargeable attraction programs

And emplacement

Effectively created different strategic promotional plans to promote F & B hotel service such as creating new sales point and other promotional offers during guest stay to generate incremental revenue

ACCOR GROUP Seeb Novotel Muscat

Sultanate of Oman Accor Group, 4 stars, 189 rooms & suites, 7 outlets

Assistant food & Beverage Manager, Acting Food &Beverage Manager September 1999 – June 2000 (reporting to General Manager) led a team of 8 managers and assistants, 52 F & B staffs and 11 entertainers.


As Assistant Food & Beverage / acting Food & beverage Manager, handled the restructuring of 7 Food & Beverage outlets as per the defined key result areas and company level.

Managed the gamut of tasks entailing, Outside Catering & Banqueting, main restaurant theme nights & a la carte,

Bars & club lunge.

Menu and themes planning and design in conjunction with Executive Chef, Sales & Marketing Manager and entertainments teams

Involved in the implementation of all new menus for fine dining, a la carte and buffet, daily theme nights (main restaurant)


Reactivation banqueting and specially outside catering

Awarded certificate of appreciation by Muscat municipality and exhibition palace of Muscat

Felicitated by the hotel top management with certificate of appreciation for successfully managing and creativities

ACCOR GROUP Sofitel Doha Palace State of Qatar

5*Hotel 198 rooms & suites, 7 outlets

Banquet Manager (January (1996 – April 1999)

(Reporting to the Food & Beverage Manager)


As Banquet Manager responsible for coordinating the delivery of all food & beverage function held in the hotel

And outside catering with all details pertaining for function being held in all banquet and meeting rooms in keeping with the standards prescribed by management

Provide leadership and support for banquet staffs

Manage all aspects of banqueting operation

Manage banqueting and outside catering staffs

Works cooperatively with executive chefs, cooks and stewarding chefs

Control of banquet china, cutlery, glassware, linen and equipment

Ensure guest are served in an expedient and professional manner

Achieve maximum profitability and overall success by controlling cost and quality of service

Achievement of budgeted food & beverage sales


With executive chef coordination keeping banqueting most active & busiest department

By introducing deferent varieties of themes night and special events.

Successes fully managed Her Majesty Queen Elisabeth birthday with Doha British Embassy coordination & cooperation

Planning, organizing and preparation outdoor function for 3750 guest with live entertainment

3 days setup and Predation, 72 Food & Beverage staffs, 3 deferent levels steps & service timing.

Received a thanks letter from His Excellence British Ambassador for my great performance.

Movenpick Al Bilad Hotel Jeddah, Saudi Arabia

5* Hotel & Resort 184 rooms & chalets, 5 outlets

Restaurant Manager (1994 – 1966) reporting to the Food & Beverage Manager


Take responsibility for the business performance of the restaurant

Analyses and plan restaurant sales and profitability

Organize marketing activities, such as promotional events and discount schemes

Prepare reports at the end of the shift, including staffs control, food & sales control

Create and execute plans for department sales, profit and staffs development

Set budgets and agree them with senior management

Plan and coordinate menus, coordinate the operation of the restaurant during scheduled shift

Recruit, train, manage and motivate staffs, respond to customer queries and complaints

Meet and greet customers, organize table reservation and offer advice about menu and wine choices

Maintain high standards of quality control, hygiene, and health and safety.

Check stock levels, order supplier and prepare cash drawers and petty cash.


Creating and organizing varieties of weekly and daily theme nights

Received a certificate of appreciation and best F & B seller

International Tunisia Hotel, Tunis

5* deluxe, 225 rooms & suites, 10 outlets

Recruited as Supervisor, promoted as first Maître D hotel presidential palace & residence (1982 – 1990)


Bachelor’s Degree in Hotel Management, Academies International Tunon Monaco (1990 -1993) France

Technology touristic & Organization Hoteliers, Hotel Management, Tunon Monaco (1990 -1993)

Diploma International Hotel school 1st degree (C.A.P) Food & Beverage section (1979 - 1980) Tunisia

Diploma International Technical Hotels school (B.T.H) Food & Beverage section (1980 -1981) Tunisia


Technologies Touristic, Management Organization Tunon Monaco (1990-1993)

Tours operators Planning & Organization Croizy Tours Tunon Monaco (1990-1993)

Tours & Circuit Organization, Notre Dame de Salut Paris-Marseille (1990-1993)

Culinary Assistance, Notre Dame de Salut Paris-Lourdes (1990-1993)

Rapid Intervention & First Aids against Chemical, Naturals, Railway, Aqueous & Air, Sapeur Pompier de Paris (1990-1993)

Passenger Assistant, Boarding, Ticketing, control on board Air France Paris (1990-1993)

Selling with Extra Effort Together Movenpick Al-Bilad Jeddah K.S.A (1994-1996)

Best seller Movenpick Al-Bilad Jeddah K.S.A (1994-1996)

Stay Real / Guest experience Sofitel Doha Palace (1996 – 1999)

Time Management Novotel Bahrain (2003-2007)


Native Arabic & French Excellent Command Spoken & Writing

Excellent Command English Languish Spoken & Writing

Good Command German Languish Spoken & Writing


Date of Birth : 15.Mars 1968

Nationality : Tunisian

Passport No : R 752109

Visa Status : Residence Visa

Computer Skill : MS Office (Excel, Power point, Word) Opera, IDS Hotel software system

Driving License : Tunisian - Saudi – Bahrain

Permanent Address : Al-Manama Bahrain

Reference : Available on request


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