Engineer Network
Resume:
JEFFREY M. HENNINGS **** Embassy Court
Email: *******@*********.*** Powder Springs, Georgia 30127
PROFILE
I have acquired 33 years of experience with two major global telecommunication companies. I am a loyal, self-motivated, customer focused individual that enjoys working to improve the company’s bottom line.
PROFFESSIONAL EXPERIENCE
INTRADO/WEST CORPORATION
June ’05 to present Senior Telecom Engineer
Joined Intrado due to Sprint sell-off of all conferencing businesses to West Corp.
Seamlessly transitioned the video business from Sprint to West
Completed evacuation of Sprint Data Center in time frame required
Key role in design and implementation of Intrado Video Exchange
Fully supported Video Exchange, including layer 2/3 Cisco infrastructure maintaining all service levels
Support global Product Management and Sales teams in winning new business and maintaining or expanding existing business
Maintained all Service levels for Intrado video infrastructure platform
Provided vendor management including equipment manufacturers and carrier companies. [Masergy, WestIP, Cogent, Savvis, Cisco, Poly]
Designed Video infrastructure for global customer base to support their Videoconferencing bridging and streaming needs
Recommend, develop, and implement solutions for special customer arrangements, including supporting processes and procedures
Support for reseller products:
oBlueJeans
oCisco Webex product suite
oYorktel-Video Media Gateway [VMG]
oIntrado-Video Media Exchange [VMX]
Responsible for documentation of procedures and guides for department standards
Work remotely and maintain data centers in Suwanee, Ga., Valley, Al., New York, NY and Frankfurt, Germany
Traditional Videoconferencing Product End of Life Project
oData Center closure/consolidation to Suwanee, Ga.
oDesign and implementation of Suwanee Data Center to support last customer base and internal Intrado Videoconferencing
oResulted in savings of
2018 - $138k
2019 - $748k
Certifications 2019:
oPexip
Certified Technology Expert
Certified Technology Expert-Diagnostics
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SPRINT
Feb. ’02 to June ‘05 Principal Network Engineer I
Directed Sprint’s strategic efforts for videoconferencing services and products and influence industry’s leaders and standards committees. Recommend, develop, and implement solutions for special customer arrangements, including supporting procedures and processes. Provide support to product management, sales and sales support in winning new business and maintaining or expanding existing business. Keep current with new technologies and trends in the industry to ensure that Sprint remains competitive. Establish and maintain vendor relationships through beta programs. Test, evaluate, and recommend new equipment and software releases for existing and new companies.
Jan.’96 to Feb.’02 Sr. Network Engineer
Develop, implement and maintain Sprint video architectures, which allow existing and emerging technologies for multi-levels of interoperability. Provide third level process/trouble resolution support to video operation and maintain the back-office infrastructure. Remain current on new technologies implemented, such as transport and application protocols. Evaluate multi-vendor equipment and technologies, determining enhanced feature functionality to streamline current processes and provide increased service necessary to promote Sprint Video.
Jan.’92 to Jan.’96 Network Facilities Manager
Responsible for ensuring adequate videoconferencing network components are available to support Sprint Video’s videoconferencing products. This includes usage reviews and coordinating installation of audio, video, data and network resources required to support forecasted demand. Other duties include CAD documentation of SVG, third level technical support, software maintenance of all videoconferencing equipment, and new equipment installs for operations.
Aug.’90 to Jan.’92 Operations Supervisor
Managed the day-to-day operation of Sprint’s videoconferencing center. This included the supervision of 15 network management specialists, customer complaints, customer escalations, advanced technical support and troubleshooting of network and room problems, coordination with other Sprint Video departments to ensure smooth operations and training.
Jan.’87 to Aug.’90 Network Management Specialist
Network Management Center-duties included: troubleshooting room problems (audio, video, control systems), network problems (T1, DS3, satellite), DACS problems (digital access cross-connect switch). Monitor and control of ongoing meetings, spares inventory, the use of FMS (Facilities Management System) to pull equipment and private line drawings, and weekly operations reports. Designed and wired Network Management Center audio and video systems.
Aug.’86 to Dec.’86 Network Maintenance Specialist
Satellite technician for East Coast earth station and videoconferencing rooms. Installed and tested three 4.5 meter Harris digital earth stations. Troubleshooting and repair of satellite earth stations, microwave lings and video/audio control systems associated with videoconferencing rooms.
SOUTHERN SATELLITE SYSTEMS
Dec.’83 to Aug’86 Engineer
Common carrier, satellite uplink/downlink of WTBS (Turner Broadcasting System), SPN (Satellite Program Network), audio subcarriers (Starship Stereo), and data (Cabletext, Electra Teletex magazine). Maintenance, repair and alignment of all audiotape machines. Designed, constructed and maintained an audio studio for tape production and live broadcasts. Maintained the proper specification of the audio chain, from tape production to the modulated signal. The use of computers to transmit data using the Vertical Blanking Intervals of WTBS and SPN. Equipment interfacing and new project formulation. Ongoing maintenance and repair of most all uplink/downlink equipment.
Dec.’82 to Dec’83 Engineering Coordinator
Engineering Coordinator of Douglasville Ga. studio. A new dimension in cable. Music in the Air was one of the first cable radio stations to formulate. Responsibilities included maintaining four 8-track MCI JH-110 machines (alignment, cleaning, troubleshooting), and quality control of playback tapes.
EDUCATION
1982 Bachelor of Science Degree in Recording Industry Management
(Audio Engineering)
Double Minor – Mass Communication and Business Administration
Middle Tennessee State University
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