Flight Attendant
Resume:
Dexter Thrash
Van Nuys Ca. **411
*************@*****.***
***************@******.***
Resume
Objective
●My objective is to bring a unique skill set to the Management level, with creative and out-of-the-box thinking combined with solid goal-oriented planning.
Key Qualifications
I have relevant experience in aviation management, quality control, and strategic planning. I have over 10 ten years experience in management, and excel at building effective teams and building moral while adhering to all operational policies and safety procedures within the workforce.
Work Experience
Customer Service Agent Apr 2017 - Oct 2018 Delta Air Lines - Los Angeles CA.
● Ramp, Baggage Transfer, Bag room & Tow Crew
● Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft.
● Responsible for on-time connections by guiding incoming and departing aircrafts from the gate positions.
● Safeguarded cargo, baggage and mail from damage, loss, and weather.
● Safely drive and operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
● Required to safely operate sophisticated machinery, work comfortably in extremely loud
environment and work at height, in addition to several other strenuous, repetitive lifting tasks that will involve placing baggage in aircraft bins and on transport carts.
● Use of computers to read, enter information, and operate baggage scanners as well as assist with record keeping and documentation to ensure baggage and cargo are routed correctly to the
passenger's destination.
● Practice and advocate engaging in safety-conscious behaviors during all activities.
● Work outside in all types of elements.
Work Experience
Operations Service Manager Jun 2007- Apr 2017 Delta Air Lines - Los Angeles Ca
● Managed a cross-functional team of over 100 employees.
● Oversaw the reestablishment of 5 production areas of the operation and increased output over 100%.
● Reduced injuries which reduced the injury rate by 50%. Accomplished this by ensuring that all agents had a clear understanding of safety policies and procedures and by holding agent accountable for safety violations.
● Ran operational meetings with all areas of the Below Wing Department 120.
● Created and managed daily operational schedules.
● Conducted monthly attendance reviews with agents and set clear expectations operational
responsibilities of all them and discussed GOM updates.
● Establishments RFID policies between Delta Air Lines, Virgin Airlines and LAWA personnel
● Established a location in the operation for the integration of RFID bag tag by teaming up and
working closely with Virgin Airlines management and personnel.
● Oversaw the building of the LAX Tow Team and established new qualifications to join.
● Created a staffing model for the Tow Team ensuring staffing minimum were met daily.
● Established a business relationships with Tower personnel,Tower management and the Gate
planner to ensure less taxi time to the gate.
Work Experience
Passenger Service Lead Agent Feb 2007 - Apr 2007 Delta Air Lines - Atlanta GA
● Created and managed operations schedules.
● Conducted employee one on one sit downs for expectations. (Employees under my employee tree)
● Responsible for providing outstanding customer service, passenger handling and conflict
management and proactively assisting customers with all travel needs.
● Seek out, identifies and assists customers with issues related to travel.
● Completes activities related to ticketing, boarding and/or deplaning passengers along with
associated paperwork and/or computer entries.
● Anticipate, coordinates and executes activities during irregular operations.
● Partners with individuals within and external to DGS who can provide resources necessary to solve customer issues.
● Accountable for maintaining a highly-visible presence in all customer facing situations.
● Exhibits tolerance, empathy, diplomacy and professionalism in all person-to-person dealings.
● Responsible for keeping passengers informed and makes announcements regarding flight schedule delays, service offerings, ground transportation, baggage, etc.
Work Experience
Customer Service Agent Dec 1997 - Feb 2007 Delta Air Lines - Atlanta GA
Ramp and Baggage Transfer
● Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft
● Responsible for on-time connections by guiding incoming and departing aircrafts from the gate positions.
● Safeguarded cargo, baggage and mail from damage, loss, and weather.
● Safely drive and operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
● Required to safely operate sophisticated machinery, work comfortably in extremely loud
environment and work at height, in addition to several other strenuous, repetitive lifting tasks that will involve placing baggage in aircraft bins and on transport carts.
● Use of computers to read, enter information, and operate baggage scanners as well as assist with record keeping and documentation to ensure baggage and cargo are routed correctly to the
passenger's destination.
● Practice and advocate engaging in safety-conscious behaviors during all activities.
● Work outside in all types of elements.
Education
Griffin High School June 1989 Griffin Ga.
● Graduated with a 3.0 GPA.
Other Activities
●Member of BEN Black Employee Network.
● I'm also an avid sport fisherman.
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