Program/Project Assistant

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EMMANUELA FOSUA MENSAH

Dallas, TX, USA / +1-469-***-**** / ********************@*****.***

gh.linkedin.com/in/emmanuelafosuamensah

EDUCATION

Ashesi University, Berekuso, E/R-Ghana September 2013 - June 2018 BSc. Management and Information Systems

ERP School, Ikeja, Lagos, Nigeria June 2016 - August 2016 Certificate in Business Intelligence (OBIEE 11g)

Alison, Online Learning platform January 2016 - May 2016 Dip. Project Management

Swedru Secondary School, Agona Swedru, C/R Ghana August 2006 - June 2009 West African Senior Secondary School Certificate Examination AWARDS AND ACHIEVEMENTS

Recipient of The MasterCard Foundation Scholarship: Scholarship scheme for talented students from economically disadvantaged backgrounds at selected universities globally WORK EXPERIENCES

Bespoke Crafts & Tailoring, Accra Ghana January 2018 – October 2019 Technology Manager and Operations Manager

• Developed and integrated of useful plugins for the ecommerce site

• Management of ecommerce site

• Sourced and maintained relationships with suppliers and other stakeholders

• Developed and implemented useful promotional strategies

• Spearheaded logistics and distribution channels technologies that promoted global sales Dwennimmen Group, Accra, Ghana March 2018 - January 2019 Technology and Marketing Strategy Associate

DWM projects:

• Spearheaded development and management of all websites in Dwennimmen’ s portfolio

• Spearheaded management and design of corporate communication channels and materials

• Built, liaised and sustained relationships with employees, external stakeholders and general public

• Provided technical support to all affiliated businesses as needed Government projects:

• Managed project calendars including prioritizing and resolving scheduling conflicts as required.

• Coordinated logistics of project meetings and events including preparation of meeting materials, room bookings, catering etc.…

• Coordinated and/or supported global travel arrangements including hotel bookings, ground/air transportation, travel itineraries and meeting briefs in advance of all trips. This could also include visas, expense reports etc.

• Managed agenda and take minutes at team meetings. Create, maintain and update the organization of files and records for teams.

• Maintained organization of the database, shared network drives and SharePoint sites.

• Assisted with budget preparation and forecasting.

• Assisted with research and design of presentation material 2

Arizona State University, Arizona State, USA June 2017 - August 2017 Digital Content Curator and User Researcher

• Acted as an on-continent expert and offered advice on most suitable content for a social network for young African Scholars

• Created and curated content for blogs and social media

• Conducted research including interviews and usability tests to gain customer insights; Persuaded 60% of target audience to participate in research

• Developed marketing strategy in response to user behavior and preferences to increase engagement on the platform

• Prepared Business Requirements Documents based on user research findings to inform Developers about the design of functionalities for a social network 3i Consult Ltd., Accra, Ghana November 2016 - January 2017 Projects and Strategy Intern

• Conducted analysis of business environment to identify requirements, procedures and opportunities for potential new market entrants

• Developed and maintained a project management schedule to keep track of project performance and timelines

• Identified and developed procedures to mitigate risks associated with project delivery ERP School Africa, Lagos, Nigeria June 2016 - August 2016 Administrative/Faculty Intern

• Developed experience in data warehousing, data integration and using the BI tool to create dashboards and reports; developed a database for rating Nigerian Higher Institutions in terms of facilities, sports and social activities

• Collaboratively coordinated opening of three new centers; managed relationships with clients and vendors

• Job was expanded to Faculty intern role due to fast ability to grasp concepts

• Increased client comprehension of enterprise systems through effective tutoring

• Boosted client satisfaction to 90%; was most-requested tutor ConSoL Limited, Lagos, Nigeria December 2015 - January 2016 Customer Experience Personnel

• Applied excellent customer service skills that helped me to resolve client issues more effectively

• Exhibited strong listening and questioning skills in resolving client issues

• Effectively retrieved raw data and captured into the CRM tool in a timely manner

• Exceeded expectations as a trainee by scoring 4.51 points out of 5 points after working for only two weeks. ACADEMIC RESEARCH PROJECT

Capstone project August 2017 - December 2017

Researched production scheduling techniques of StitchesbyDebb, a sewing business in Accra and implemented a scheduling tool to increase efficacy in work orders cycle management CO-CURRICULAR ACTIVITIES

Readhub, Ashesi University College, Ghana September 2016 - September 2017 Social Media Manager/Program Coordinator

• Developed tutoring schedules, managed club’s social media presence

• Account management of stakeholders

Biotechnology & Nuclear Agriculture Research Institute, Ghana August 2016 - May 2017 Voluntary Layout Strategist

Analyzed the workspace of a government-owned veterinary clinic and developed a strategy to optimize operations.

Researched construction costs, developed a budget and made recommendations for implementation 3

SKILLS

Business skills: Business strategy and operations, IT strategy, new product development, business planning, project management, market research, sales, social media content management, negotiation, account management Technological skills: Requirements documentation, software engineering, troubleshooting, social media management, business process mapping, database development and management, website development and management

Application packages and libraries: SharePoint, Asana, Trello, Calendly, Doodle, Meetup, Slack, Mailchimp, Process Maker, Lucid Charts, Google Analytics, WordPress web developer, Go daddy website builder, Joomla Administration, Oracle Business Intelligence, Microsoft Office, Google G-Suite

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