Florida Padilla

** ** ******* ***, ********, Manitoba R2C 4Y2

Phone: 204-***-**** Email: ada077@r.postjobfree.com

Professional Profile

Highly motivated, dedicated, and driven Market Research Interviewer with extensive years’ experience in providing quality customer service

Have received great training for active listening, multi-tasking, resolving customers’ concerns using different applications

A team player with excellent communication skills, committed to providing effective and quality service as I learn company products and services being translated to different stakeholders

With strong work ethic, flexible and able to adapt to any changes implemented by the company

Described by clients as polite, professional, helpful, and really listening to find out what is the main concern, “credit to the company.”

Employment History

Customer Care Work@Home August 2019– present

HGS Canada Winnipeg, Manitoba

Provides assistance to clients determine the best plans and services as they made their move from Shaw to Bell MTS

Customer Service Representative August 2016– present

Converimax Inc. Winnipeg, Manitoba

Coordinates activation of home services for clients switching providers

Collection Officer/Financial Advisor June 17, 2015 – May 2016

Commercial Credit Adjusters Winnipeg, Manitoba

Provided financial advice to clients on how to manage their debts, giving them various options that will allow them to resolve accounts in credits.

Market Research Interviewer March 10, 2015 – January 2016

Ipsos Direct Winnipeg, Manitoba

Conducted phone survey interviews to respondents from all regions in Canada and records data accurately to help the company and its clients achieve respective research objectives

Customer Experience Owner November 17, 2014 – May 30, 2015

FineLine Solutions, Ltd. Winnipeg, Manitoba

Processed contributions made by international donors, providing accurate information and ensuring security of the clients’ financial information, with “Certificate of Excellence” in May 2015

“MVP of the Week”, 3 consecutive weeks, December 2014; “Rookie of the Month” December 2014

Market Research Interviewer November 13, 2014 – January 2015

NRG Research Group Winnipeg, Manitoba

Interviewed respondents over the phone and encoded accurate data for analysis

Additional Employment Information

News Writer(Contributor) January 2013 – June 2008

IBTimes Australia, All Headlines News Quezon, Philippines

Conducted interviews and research to ensure accuracy of news articles for the Entertainment and Society sections of the International Business Times and All Headlines News

Florida Padilla

Education / Training / Workshops

Administrative Assistant June 2015

Red River College (evening class) Winnipeg, Manitoba

Microsoft Applications (Access, Excel, Outlook, Power Point and Word) February – May 2015

Opportunities for Employment (OFE) Winnipeg, Canada

HTML Web Page and CSS Development Training July – August 2011

National Computer Center, Department of Science and Technology Quezon, Philippines

Editorial Writing August – September 2004

Ateneo De Manila University Quezon, Philippines

Bachelor of Science in Foreign Service June 1991

Lyceum of the Philippines Manila, Philippines

Certificate and Recognition

Certificate of First Aid/ CPR (Level C) June 8, 2015

Opportunities for Employment Winnipeg, Manitoba

Certificate of Achievement: Advanced Microsoft Office Assistant May 29, 2015

Opportunities for Employment Winnipeg, Manitoba

Certificate of Excellence May 12, 2015

Heifer MVP of the Week December 14, 22 and 29, 2014

Heifer Rookie of the Month December 2014

Fineline Solutions, Ltd. Winnipeg, Manitoba

Employability Skills Training October 2014– November 2014

Employment Solutions for Immigrants Incorporated Winnipeg, Manitoba

Entry Program: Cultural Adaptation Workshop October 2014

Altered Minds Incorporated Winnipeg, Manitoba

Volunteer Experience

English Adult Literacy (EAL) Classroom Assistant October 2014– May 2015

Immigrant and Refugee Community Organization of Manitoba Winnipeg, Manitoba

Additional Information

Canadian Language Benchmarks: Listening (9) Speaking (9) Reading (9) Writing (9)

With Criminal Record Search Certificate – December 2014, March 2015, May 2016

Donor – December 2014 to present :Canadian Blood Services, Winnipeg, Manitoba

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