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Customer Service Technician

Location:
Orlando, FL
Posted:
December 09, 2019

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Resume:

JAVIER ORTIZ

H V A C / R T e c h n i c i a n

**** *** ***

Orlando, FL 32810

321-***-**** ada074@r.postjobfree.com

P ERSONAL

SUMMARY

Highly skilled and safety conscious with technical acumen and experience managing and prioritizing large volumes of work orders for commercial and residential properties. Heating, Air Conditioning and Refrigeration Mechanic experienced with huge knowledge in inspecting, servicing, repairing and installing all types of heating air conditioning and refrigeration equipment. E D U C A T I O N — EXPERIENCE

Interamerican University-

(San Juan, PR) GPA 3.00

Account Management and

Business Administration

A R E A S O F

E X P E R T I S E —

Equipment Installation

Blueprint Interpretation

Outstanding Customer

Service

Troubleshooting &

Diagnostics

Electrical & Mechanical

Repairs

Business management

Sales Director

Ability to diagnose, repair and

maintain heating system

Including EPU, POC and

PCA

03/2019 to 11/2019

HVAC Service Technician • Century A/C and Heating Inc • Orlando, FL

• Install compressors, evaporators, motors, ducts and piping ad well as mechanical/ electrical controls; read and interpret blueprints/ diagrams

• Conduct Preventive and corrective maintenance on bearings, pumps, polyphase motors, shaft alignments and fans; document all maintenance/ repair actions and manage equipment records

• Troubleshoot breakdowns and repair malfunctioning HVAC systems and components utilize measuring and testing instruments

• Delivered outstanding customer service as main point of contact for project inquiries; achieved 100% quality service rating in random client surveys

• Routinely worked overtime, weekends and holidays to ensure complete customer service

06/2018 to 02/2019

HVAC Service Technician• R and A industries Inc •

Orlando, FL

• Install compressors, evaporators, motors, ducts and piping ad well as mechanical/ electrical controls; read and interpret blueprints/ diagrams

• Conduct Preventive and corrective maintenance on bearings, pumps, polyphase motors, shaft alignments and fans; document all maintenance/ repair actions and manage equipment records

• Troubleshoot breakdowns and repair malfunctioning HVAC systems and components utilize measuring and testing instruments

• Delivered outstanding customer service as main point of contact for project inquiries; achieved 100% quality service rating in random client surveys

• Routinely worked overtime, weekends and holidays to ensure complete customer service

06/1998 to 04/2018

HVAC Head Mechanic & Supervisor • Cool Life Systems Inc • San Juan, PR

• Sales, Management, Supervisor, Servicing HVAC systems

• Manage stock and prepare requisitions for part supplies

• Install compressors, evaporators, motors, ducts and piping ad well as mechanical/ electrical controls; read and interpret blueprints/ diagrams

• Conduct Preventive and corrective maintenance on bearings, pumps, polyphase motors, shaft alignments and fans; document all maintenance/ repair actions and manage equipment records

• Troubleshoot breakdowns and repair malfunctioning HVAC systems and components utilize measuring and testing instruments.

• Delivered outstanding customer service as main point of contact for project inquiries; achieved 100% quality service rating in random client surveys

• Routinely worked overtime, weekends and holidays to ensure complete customer service

L I CENSE AND

ASSOCIATIONS

• EPA Refrigeration Certification (Universal)

• Certified as a North American Technician Excellence

(NATE) Heat Pump

• Member of Sheet Metal Work International Association

• Certified by Safety Security (OSHA 10)

• Certification of HFC R410A Using, Handling and Recovery REFERENCES

Available upon request



Contact this candidate