Customer Service Executive
Resume:
Company: GDIT, Camp Arifjan, Kuwait
Position: Logistic Executive (Warehouse)
Location: Kuwait
Date: February 2011 to December 2011
Job Description
Direct and modify procedures for the operation of the processes according to the strategy of timely distribution of goods or services to clients or consumers.
Planning and coordination of carrier contract negotiations, shipment order handling, and transportation network modeling, cargo and freight planning, transportation analysis.
Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Assist the Logistics Manager in the implementation of projects and logistic requirements & analyses and inform managers to provide administrative and technical support
Company: CSA Ltd, Camp Arifjan, Kuwait
Position: Logistic Supervisor & Administration Assistant (Warehousing)
Location: Kuwait
Date: July 2006 to February 2011
Job Description
With software to manage stock levels, delivery times and transport costs and use associated information systems to coordinate and control the order cycle. Evaluate performance and quality and to plan improvements.
Coordinates and directs office services, such as records and budget preparation, personnel, and housekeeping, in order to aid managers.
Ensure effective and timely implementation of all Logistics daily operational goals inclusive of Shipping functions Inventory Management and Warehousing
Assisting shipping and receiving by unloading trucks and checking in products or materials. Preparing orders by processing requests, pulling orders, packing boxes and transporting packages to the shipping area. Sorting and placing warehouse items, as directed by organizational standards.
Develop and initiate monthly reports having required project timelines, corporate metrics and productivity measurements. Support inventory management consisting of reconciling and maintaining of finished goods
Ensures proper receipt, documentation, processing and delivery of all supplies and property.
Company: Sahara Airlines & Indian Airlines
Position: Administration & Customer Service Executive
Location: India
Date: January 2002 to May 2006
Job Description
Managing all office routine works, attending & answering telephone calls, drafting correspondences.
Maintains suspense log for actionable correspondence that ensures the executives awareness of suspense requirements.
Responsible for the effective control of project and customers documentation using Management
Responding to customer inquiries and making sure that any problems they are experiencing are resolved.
The Job involves supporting customer to solve their problems either over the phone
Register their complaints and forwarding to particular section.
CAREER OBJECTIVE
A dedicated Supply Chain Analyst with extensive experience of 8 years in purchasing quality raw materials and making timely transportation arrangements. Strong emphasis on factors like Freight Optimization, Trade Compliance, and Cost Avoidance. Looking for a similar job role
PROFESSIONAL EXPERIENCE
Company: RCI Industries & Technologies Ltd
Position: Import Export & Banking Executive
Location: B - 97, ALL HEAVENS BUILDING, WAZIRPUR INDUSTRIAL AREA, DELHI
Date: 2019 February to Till Date
Job Description
**Prepare documentation for shipping and receiving goods domestically and internationally. **Coordinate shipments and tracking of orders from international customers with CHA. **Good knowledge about ocean and air import export knowledge. **Coordinate with bank for payment and other related works
Company: GGN Shipping,
Position: Shipping & Export Logistics Coordinator
Location: FF - 16, Parsavnath City Mall, Faridabad, Haryana
Date: 2016 October to 2019 February
Job Description
**Taking care of Sea Export independently from booking to delivery of shipment. Placing booking in shipping line for export shipment and co-coordinating with overseas. **Follow up with shipper and with overseas partners, for un-cleared consignments. Coordinating within house CHA, transporters, and concerned authorities for the clearance. Maintaining Daily cargo Movement Report. Updating delivery status.
Company: Wharf International Trading Fze.
Position: Import Export Coordinator
Location: Bur Dubai, Dubai, UAE
Date: 2014 November to 2016 September
Job Description
**Responsible to manage back end Operation and sales support Like Vendor development, Quotations, Invoices, Price update, Shipping & Logistic Support and handling marketing team.
Company: Supreme Global Solutions, Afghanistan
Position: Logistics inventory Supervisor & Logistic Coordinator
Location: Afghanistan
Date: April 2012 to August 2014
Job Description
**Maintaining the record of all outstanding purchase orders with external vendors. Reviews freight rates: air, courier, and land. **Assist with all warehousing duties. Ensure safety policies are carried out at all times within the work place environment. ** Planning and procurement of materials to maintain optimization of inventory stock levels of services and products to meet customer requirements. ** Ensure cleanliness; upkeep of housekeeping. Sorting and arranging of goods to its respective allocation based on Company SOP.
ROSHIN RAGHAVAN K.P
Contact No. : +91-991*******
E-mail : ******.*******@*****.***
EDUCATION
High School graduation from the Board of Education Kerala
Bachelor of Science from the University of Calicut (Course Completed)
TECHNICAL QUALIFUCATIN
Diploma in Computer Science and Engineering from the Board of Technical Education Bangalore
NATIONALITY
Indian
LANGUAGES
English –Hindi –Malayalam-
Tamil - Kannada
ADVANTAGES
Computer Operation Skills (Microsoft Excel, Word, PowerPoint, Outlook and the Internet)
Excellent interpersonal and communication skills
Administrative or Secretarial Skills
Strong leadership and management skills
Logistics Skills
Customer Service Background
Import Export Skill
PERSONAL INFORMATION
Date of Birth: 31.May.1973
Passport #: J 7617578
Date of Expiry: 21 July 2021
Marital Status: Married
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