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Service Quality

Location:
Rupandehi District, Lumbini, Nepal
Salary:
As per company policy
Posted:
December 09, 2019

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Resume:

OBJECTIVE

Seeking assignments in the areas of Food & Beverage department in the field of hospitality industry where I can apply my knowledge and experience gained in past which helps me in accomplishing my careers goals by achieving the objectives of the organization

Work Experience

Costa coffee UAE from June 2017 to Current

Working at costa coffee

Quickly making coffee and latte art

Maintain stock levels to prevent shortages of critical items

Take prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.

Assess guest demeanor and identified when to call behavior to attention of management

Participate in barista of the year 2017

IHOP Restaurents – Waiter

November 2014to March 2017 .

The IHOP, Inc. is a restaurant company and distributor pancakes based in the United States. The company operates 185 full-service dining restaurants: 165 under The IHOP brand

Welcoming and greating customers with jenuine smile and asecting them to their slected areas

Taking order and explaning the quality of food and beverages to make them easier

Skillfully anticipated and addressed guests’ service needs

Consistently adhered to quality expectations and standards

Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations

Effectively used items in stock to decrease waste and profit loss

Consistently kept dining and work areas clean and sanitary in compliance with standards and local, state, and federal laws.

Third pole Hotel and Restaurant Nepal - Waiter

4 star Hotel October 2011 to September 2014

Greating and welcoming the customers.

Interact with customers, take orders and serve food and beverage

Assess customers, needs and preferences and make recommendations.

Stay guest focused and nurture an excellent guest experience.

Certifications

Certify Indian cook of level 1 by national skill testing board of Nepal

Certify waiter of level 1 by national skill testing board of Nepal

Computerized accounting package (tally and Swastik) from college of software engineering.

Education

Intermediated in management(new vision higher secondary school-HSEB board Nepal-2009-2011)

School leaving certificate (shree ganesh gyan jyoti public high school-SLC Board Nepal)

Area of Excellence

Good knowledge of coffee and comfortable in making any kind of coffee

Communication skills

Operation management

Maintaining SOP’s

Interpersonal skills

Excellence in Guest Relations

Excellent in complaint handling

Easy to talk to, Extrovert, Socializing Always motivated to learn different and new things. Good listening skills, Leadership Qualities, zest to go extra a mile for guest satisfaction, ability to greet and interact with customer to understand their requirements, Delivering the best CQSMA standards (Cleanliness, Quality, Service, Maintenance, and Atmosphere).

Skills

Can easily adapt to change and able to work with people coming from different cultural backgrounds. Excellent organizational and communication skills ability to grab new thing easily and can think on feet. Good knowledge about cocktails. Flexible with excellent time management skills

oREFERENCE AVAILABLE ON REQUEST

MANOJ K C

+971-********* UAE, Dubai

ada04g@r.postjobfree.com



Contact this candidate