Objective

Seeking a System Engineer / System Administrator / Support position, where I can utilize my extensive, experience in IT, Telecommunications and Electronics, determined follow-through, analytical problem-solving skills and eagerness to support both Domestic and International users. My proficiency with both verbal and written communication within a culturally diverse organization promotes both teamwork, flexibility and adds to the bottom line.

Experience

Systems Engineer Feb 2018 – Present

Old Republic Home Protection, San Ramon, CA

Review and recommend changes to network technologies and/or operational methods in order to improve workflow, simplify procedures, or reduce costs

Manage, monitor and maintain all assigned systems and infrastructure, including software/firmware/security patches and upgrades, and other related architecture support

Install, configure, test and maintain operating systems, application software and system management tools in assigned areas

Configure and monitor company archive email via Barracuda Message Archive appliance.

Configure and monitor VM backups using Veeam Backup and Replication application

Proactively ensure the highest levels of systems and infrastructure availability

Participate in the design of information and operation support systems

Microsoft / VMware Engineer Jun 2017 – Feb 2018

NetXperts, Inc., Walnut Creek, CA

Install and configure Microsoft OS (Desktop, servers,) and applications (Office, SCCM, AD, Sharepoint, OWA, etc…)

Install and configure VMware applications (vSphere, vCenter, Operations Manager, vConverter)

Administer and configure storage (EMC, DellLogic)

Comprehensive hands on experience in a post-sales, implementation environment

Demonstrated ability to correctly interpret and follow work instructions, while handling multiple tasks

Communicate to internal and external customer on a regular basis on project and account status

VMware System Administrator (Contractor) Sep 2016 – Jun 2017

PPMSI, Foster City, CA

Deploy Windows laptops (Dell, HP)) and standalone/blade server systems (Dell)

Deploy VMware Virtual Machines to various departments within PPMSI

Oversee and monitor PPMSI VMware infrastructure using SolarWinds

Administer LUN storage space for VMware infrastructure using Dell EqualLogic

Provide Help Desk and Phone Support for internal customers

System Administrator (Contractor) May 2016 – Sep 2016

Federal Home Loan Bank, San Francisco, CA

Deploy VMware Horizon VDI Virtual Desktop Interface to various departments within FHLB

Monitor vulnerabilities of Windows servers using Nessus and determine which items are Critical and remove

Deploy Microsoft Updates using SCCM

System Administrator Apr 2012 – May 2016

Accellion, Inc, Palo Alto, CA

Deploy Windows laptops (Lenovo), Apple MACs and standalone/blade server systems (HP)

Deploy VMware Virtual Machines to various departments within Accellion

Build and configure VMware templates in vCenter.

Oversee and monitor Accellion VMware infrastructure using VMware vCOPs. and PowerCLI

Managed and maintained AWS environment

Administer LUN storage space for VMware infrastructure using EMC VNX5300 and VNXe3200

Plan and engineer using VMware View for replacing physical laptops

Monitor network and devices using Nagios and Splunk

Build and configure SharePoint 2010, 2013 and 2016 Preview on Windows Server 2008/2008 R2/2012 and 2012 R2.

Build and configure MS SQL Server 2008/2008 R2/2012 for Engineering / DEV departments.

Migrated end-users from Office 2013 to Office365 / email

Build and configure MS Office Web App (OWA) for Engineering / DEV departments.

Build and configure Good Technology applications (Good Dynamic and Good For Enterprise) for Engineering / DEV departments.

Build and configure iManage application (Worksite 9.X) for Engineering / DEV departments.

Use Confluence to store network configurations, diagrams, documentation and KBs for Accellion’s infrastructure and proprietary applications.

Install, configure and administer EATON UPS Monitor system for Accellion’s VMware Infrastructure, EMC storage and network switches

System Engineer Sep 2008 – Mar 2012

Moody’s Analytics, San Francisco, CA

Deploying Windows workstations and servers (Hewlett-Packard and Dell) on a large scale using automated tools

Deploying and maintaining Servers and storage systems (EMC) in a production data center environment

Deploying VMware Virtual Machines to various departments at Moody’s Analytics

Build and configure VMware templates in vCenter and LabManager.

Oversee and monitor the operations teams and ensure the infrastructure is always in a high availability state.

Distribute directories and authentication (Kerberos, LDAP, and Active Directory) in heterogeneous networks

Fully Documented all relevant information including the impact to the customer, problem symptoms and status information in a timely fashion, and assign appropriate priority in the service desk system

Coordinated with outside vendors to resolve software and hardware problems

Configured and maintained in-house network printers

Assisted in the development of existing and creation of new Information Technology policies and procedures

Computer Support Specialist Oct 2006 – May 2008

Zetec, Inc., Snoqualmie, WA

Provided first line support to PC and Telecommunications 300+ end users, domestic and international

Created users accounts using Active Directory and Exchange Server 2003

Managed Wi-Fi infrastructure for internal and external customers

oUsing WEP, WPA, WPA2, Passkey and TKIP for security

Built, configured and deployed multiple in-house PCs, laptops, servers (Dell, Non-Dell) using Symantec Ghost 8 and BartPE

Fully Documented all relevant information including the impact to the customer, problem symptoms and status information in a timely fashion, and assign appropriate priority in the service desk system

Coordinated with outside vendors to resolve software and hardware problems

Configured and maintained in-house network printers

Network & Applications Specialist Aug 2005 – Oct 2006

Sensa Networks, Seattle, WA

Maintained and updated proprietary web application (ASP)

Maintained the company’s internal network infrastructure

Test management of proprietary web application development

Provided Level 2 help desk support to end users

oManaging technical support issues for internal and external customers

Built, configured and deployed multiple in-house servers (Dell, IBM)

Updated and managed servers at co-location facilities

Configured and maintained in-house network printers

Help Desk Technician II Sep 2003 – Jun 2005

United States Air Force, (IITC), Sunnyvale, CA

Provided Level 2 help desk support to 700+ end users

Created users accounts in Active Directory

Built, configured and deployed multiple in-house PCs (Dell) using Symantec Ghost 8

Generated Operational Instructions for undocumented procedures

Technical Wireless Advisor Sep 2002 – Aug 2003

Verizon Wireless, San Leandro, CA

Configured and set up Bluetooth profiles for customers

Met/exceeded individual sales goals

Sales cycle to close: processing transactions, and activating service

oQualified and determined services and equipment

Project Manager/Service Delivery Manager Jan 2001 – Jul 2002

Exodus Communications, Santa Clara, CA

New Account Management

oIdentified services within customer’s topology

oWorked closely with both Account Executives and System Engineers

oDeveloped new and reviewed existing installation plans

Customer Management

oSet expectations, timelines, reviewed sales orders and deliverables

oCoordinated with internal departments on network design, IP segments/subnets/allocations, firewalls, switches, routers, hubs, load balancers, intrusion detection, etc

oReconciled invoice discrepancies with installed services

Systems Engineer Apr 2000 – Dec 2000

FusionStorm, Fairfield, CA

Installed, configured and deployed enterprise/workgroup servers, disk arrays, NNM servers and routers on site and via Telnet sessions

Network System Support Engineer Nov 1999 – Apr 2000

Digital Microwave Corporation, San Jose, CA

Provided Worldwide onsite and remote support for field service engineers

oTroubleshoot installations of Solaris 2.6 and Digital Microwave's proprietary software on Sun Ultra 5, 10, 60, 80 and Enterprise 250

oTrained customers on Digital Microwave’s Network Management System for microwave radios

Field Service/Technical Support Engineer May 1998 – Nov 1999

Synacom Technology, San Jose, CA

Provided total support for cellular network customers worldwide

oSystem installation and configuration

oTroubleshoot SS7 protocols for IS41 and GSM networks

oTesting lab: INET and Tekelec protocol analyzers

RF Microwave Technician Aug 1989 – May 1998

Hewlett-Packard, Mountain View, CA

Repaired and calibrated RF microwave instruments

oUse of automated test systems and manual reference

Skills

Applications

oServer OS

Working experience: Microsoft Server 2000/2003/2008/2008 R2/2012/2012 R2, DHCP, DNS, Active Directory, Exchange, Outlook, Access, Excel, PowerPoint, Visio, Windows SharePoint Services and Office Web App (OWA)

oVirtualization

Working experience: VMware ESX 4.0, ESXi 4.0, 5.0 and 6.0, vCenter Server 4.0, 5.0 and 6.0, VMware View and Workstation, Microsoft Virtualization (Hyper V)

oUser Interface

Proficient with Windows /98/XP/Vista/Windows7/Windows10, Office XP/2000/2003/2007/2010/2013 & Office365

Additional software: Veeam, Symantec Backup Exec, Symantec Ghost 8, Bart PE, Blackberry, BugTracker.net, Ipswitch WS_FTP Professional, Macromedia Dreamweaver, CRM Applications: Salesforce.com, Siebel eBusiness 2000 Call Center, and Remedy

Network

Deep understanding of the OSI Model, the protocol suite TCP/IP, Ethernet, FTP, WAN, LAN and network components

Network Administration using tools such as Netmon for network logs and network packets and St. Bernard for patches and security polices

Working experience: Cellular networks (GSM and ANSI) components such as Signal Control Point, Home Location Register, Visitor Location Register, Mobile Switch Center, Signal Transfer Point, Authentication, and A-Key Management Systems

Experience using DECss7, aka System 7

Hardware

Knowledge of data center facility technologies (power, cooling, IEEE rack systems, Ethernet and fibre patch panels, cable management) including best practices

Build, configure and deploy Hewlett-Packard and Dell PCs, laptops, servers and storage

Install and configure EMC VNX5300 and VNXe3200

Understanding of I/O workloads, data storage (RAID, SAN, NAS, tiered storage, and Logical Volume Management), and data back-up/restoration concepts

Basic understanding of Storage management (SAN, NAS, CIFS, NFS)

Basic understanding of Storage technologies (SAS, SCSI, FC, SSD, drives, controllers)

Installation and configuration of Sun servers, and disk arrays(D1000)

Install Cisco 2900 Series Switches, NETGEAR ProSafe VPN Firewall and NETGEAR WG602 Wireless Access Point

Coordinated with outside vendors to resolve software and hardware problems

Configured and maintained in-house network printers

Assisted in the development of existing and creation of new Information Technology policies and procedures

Education

Professional Training

VMware VSphere: Troubleshooting [v4, v5, v6]

VMware VSphere: Install, Configure, Manage [v4, v5, v6]

Microsoft Active Directory

Symantec Ghost Enterprise 8.0

Cisco Interconnecting Cisco Devices

Sun Competency Enterprise Certification

Sun Competency Workgroup Certification

Basic SS7 (3.08 – 3.16)

Telecommunications/Network Technologies Certification, SJSU Professional Development

Academic

BS, Kinesiology, San Jose State University, San Jose, CA

AA, Liberal Arts – Physical Education, DeAnza Junior College, Cupertino, CA

AS, Electronics Technology, Heald Institute of Technology, Hayward, CA

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