Medical Records Customer Service
Resume:
Nicole Bryant
Warner Robins, GA *****
********@*****.***
Ambitious and responsible professional with a proven track record of success in positions requiring well- developed hands-on skill sets and customer service expertise seeking to bring broad-based experience and comprehensive medical training to a winning healthcare organization.
* Proficiencies: MS Office; MS PowerPoint; Typing Speed: 48 Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Field Interviewer
RTI International-North Carolina
July 2023 to Present
Visit homes to conduct research interviews
Part time flexible Clerk
United States Postal Service-Reynolds, GA
December 2019 to Present
Sort, Process, Distribute, mail and sale postal products Dialer
Mai voice-Remote
December 2023 to March 2024
Dialed Computer generated numbers to ask survey questions Interviewer (Part-time)
Nichols Research-Charlotte, NC
November 2022 to July 2023
Made calls to customers to conduct surveys
Field Supervisor
Department of Commerce United States Census-Columbus, GA December 2019 to October 2021
Supervise Field workers, assign schedules, set up training, input payroll and other supervisory duties Administrative Assistant
Morningstar Family and Children Services-Reynolds, GA August 2019 to December 2020
Answer phones, schedule appointments assist office manager with daily activities. Receive and release patient's medical records, Assist with SSI claims. Upload documents to medical records etc. Medical Records Clerk
Episource-California
July 2018 to January 2020
Visit medical facilities to scan and upload medical records and charts for insurance companies. Lab Technician
CSL Plasma-Macon, GA
May 2018 to December 2019
Collected, tested and prepared specimen for storage and shipping Amazon Associate (work from home)
Amazon.com-Seattle, WA
August 2017 to May 2019
Answered calls to assist customers with orders, issues with order refunds etc. Also assisted drivers with locating addresses for deliveries.
Correctional Officer/Corporal (Supervisor)
Houston County Sheriff's Office-Perry, GA
August 2002 to March 2017
* Conducts head counts to ensure that each prisoner was present.
* Guards facility entrances to screen visitors.
* Answered and transferred calls to their designated locations.
* Inspects conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes.
* Monitors conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence. Also assisted inmates with daily routines and activities.
* Uses weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
* Processes or books convicted.
* Records information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.
* Searches prisoners, vehicles, and mail, and conducted shakedowns of cells for valuables and contraband, such as weapons or drugs.
* Served as supervisor for 7 yrs
Assisted on the hiring panel for new hires at the facility.
*Assisted the public with general information and questions. Explained the processes, procedures, and policies of the facility.
* Ordered delivered accounted for and distributed supplies and chemicals from warehouse and ensured proper accountability of items.
Education
Associate of Science in Medical Billing and Coding Ultimate Medical Academy - Tampa, FL
2017
Skills
• INVENTORY (6 years)
• OFFICE SUPPLIES (6 years)
• PROBLEM SOLVING (10+ years)
• PROOFREADING (10+ years)
• TIME MANAGEMENT (10+ years)
• SUPERVISOR (7 years)
• Assembly Line
• Assembly Worker
• Security (10+ years)
• Customer Service
• English
• Typing
• Data entry
• CPT Coding
• ICD-10
• Anatomy Knowledge
• Physiology Knowledge
• Customer service
• Supervising experience
• Typing
• Medical terminology
• HIPAA
• Cash handling
• EMR systems
• Medical records
• Training & development
• Security
• Payroll
• Cash register
• Medical coding
• Salesforce
• Leadership
• CRM software
Awards
Honor Roll
June 2017
Ulitimate Medical Academy 3rd quarter
Certifications and Licenses
CPR/First Aid/AED
August 2018 to August 2020
Drivers License
Assessments
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient July 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
* Skills: Proofreading and editing, Problem solving skills, Time management skills, Attention to detail, Resource inventory (counting or tracking office supplies) QUALIFICATIONS
Centers for Medicare and Medicaid * CMS 1500 * CMS 1450 (UB-04) * Tricare Co-Payments * Deductibles * HIPAA Compliance * Meaningful Use * ICD-9/ICD-10 Electronic Health Records (EHR) * Electronic Medical Records (EMR) * Greenway EOBs * Payment Posting * Revenue Cycle Management * Scheduling Insurance Verification * Insurance Billing Procedures * Insurance Claim Processing Manage Care (HMO, PPO, and POS) * Government Payers * Third Party Payers * Worker's Compensation
Medical Billing * HCPCS * Introduction to ICD-10 * EOBs * Co-Payments Medical Billing * Medical Coding * ICD-9-CM * HCPCS * CPT * Introduction to ICD-10 * Medical Terminology
Practice Management * Medical Office Procedures * Anatomy & Physiology Reimbursement Methodologies * Fee Schedules * Outpatient / Physician * Inpatient / Facility
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