Continuous Improvement Program Manager
Resume:
Robert W. Fini Jr.
**** ************ **. ***. ***, Vienna, Virginia, 22180
******.*.****@*****.***
SUMMARY
Responsible for owning organizational growth, program strategy, and end to end delivery of transformation programs. Managed teams using continuous improvement processes implementing international solutions of ORACLE, Microsoft, FedRAMP, & SAP, SaaS, and other COTS products supporting international operations. Driver of operational excellence with international teams creating enterprise solutions to support the enterprise and facilities of Federal Departments, Corporate Headquarters, Data Centers, Security & Network Operations, and field offices. Skilled leader of cross-functional/matrix organizations in the successful completion of deliverables utilizing best practices to continually improve development, delivery, and management of strategic solutions and programs across global sites. Single point of contact leading the sales, implementation, and operational teams to provide full life cycle service to the client. Subject Matter Expert in building the infrastructure and software system to secure the organizations information and to federate across Ecommerce systems with customers, suppliers, employees, and contractors ensuring 7 x 24 access in a secured environment. 15 years manufacturing engineering management and global supply management. Director with 300 FTE team members and 500 million budgets.
EDUCATION
Master’s Business Administration, University of Dallas, Irving TX, 1988 - 1991
Bachelor’s Industrial Engineering, Youngstown State University, Youngstown OH, 1974 - 1979
Lean Six Sigma Yellow Belt Certification, May 2015
Program Management Professional (PgMP) and ITIL experienced.
Active DOD Secret (DHS, DOC, & NOAA) suitability, ability to obtain Top Secret.
PROFESSIONAL EXPERIENCE
Cayuse Federal 02/2024–08/2024
Program Manager – Alexandria, VA
IDIQ Dev SecOps/DevOps Aberdeen Proving Grounds CECOM (SEC) leading 40-person team supporting various commands. Perform Subject Matter expert and Team Lead on lead generation / proposal preparation (RFI and RFP) with integrated internal and vendor teams supporting Department of Defense on multiple 500-million-dollar plus; base operations and construction, systems support, and operational support programs world-wide.
Vectrus-V2X 06/2022–08/2023
Program Director – Tysons Corner, VA
Manage teams of international vendors supporting global defense requirements (DOD) during major merger and acquisition efforts for cost reduction and organizational improvements. Managed the service providers and team with internal business owners to improve the Enterprise Business Systems (Financial) S4 Hana SAP & Oracle applications and reporting. Merger & Acquisition of a Raytheon defense manufacturing division by leading the cost saving efforts to purchase applications and improve processes resulting in 8.4 M savings and defer expenditures over a three-year period.
A Better Management Firm LLC 02/2019-05/2022
Program Director - Vienna, VA
•Managed an Ecommerce digital transformation initiative to implement a Security Operation Center and Remote Office Environment with modernized global network services. Teamed management of the bid (RFI & RFP) and contracts lifecycle to final implementation and signoff on domestic and global support contracts.
•Establish the Identity, Credential, and Access Management (ICAM) Federation / Single Sign On and Identity Management implementations and Advisory Council for a Federal Department and six Agencies.
•Ensuring compliance government and internal laws and directive while managing business units of international teams of Project Managers, Team Leads, Security & Business Analyst, Engineers, Programmers, Testers, and multiple departments of skilled trades.
•Manage functional and technical teams implementing for DHS Ecommerce solutions and Oracle Federal Financial upgrade 11.5 to 12.2.
•Lead merger and acquisition teams performing review and recommendation to improve client’s user experience, methodology, applications, processes, and procedures with advanced key performance indicators (KPI) and reporting metrics.
•Manage teams for construction and station remediation WMATA and transportation projects with Procore, Primavera P6, and MS Project tools for the DCMA 14-point metrics.
•Business development and organizational change management with design and installation of new applications and upgrades in Ecommerce Agile environments to improve security, contact management, internal process quality with ORACLE EBS, MS Dynamics 365, MS SharePoint, Costpoint, Workday, and Salesforce. Program Manager to design/develop/integrate an Emergency Notification System with Service Now, Travel Management, and Security Manager.
•Establish and track metrics using the Earned Value Management System (EVMS.)
Collins Aerospace - CALTRAIN 12/2017-01/2019
Principal Program Manager - Marina del Rey, CA
•Ecommerce platform implemented Salesforce & JIRA applications with train the trainer and integrate the PMO with marketing/sales efforts and the monthly program presentations.
•Customer Experience and prime customer contact managing new capture process for acquiring 10 million dollars of new orders.
•Presenter to management team representing the Caltrain Program. Worked with international team to create the artifacts based on CMMI processes, create, and distribute reports, and deliver these results customer and internal executive meetings.
•Managed program portfolio process as hunter/gatherer of new business with the bid, proposal, and staffing cycles to ensure timely, qualified, and completed responses and business capture.
•Developed and managed teams in a matrix organization to create and deliver the agreed software (local hosted and SaaS), hardware, and services with the highest quality, 100% compliance with government directives, and within budgets.
•Implemented major construction upgrades to the primary and secondary Security Network and Operations Centers.
•Major Rail Programs: Positive Train Control, Traction Power Electrification (SCADA and Power Electronics and Embedded Software), BOS, Rail Operation Computer System - ROCS, High and Low voltage electrical system design, maintenance, and construction, and PADS (Signs and Internet Web Sites.)
Cognosante – Department of Veterans Affairs 09/2016-07/2017
Program Director - Falls Church, VA
•Analyzed and implemented an upgrade to the Ecommerce front end for students’ registration and payment systems.
•Created and maintained a Program Management Office for Veterans Affairs Academy Management School.
•Hired, directed, and managed team of Project Managers, and Security & Business Analysts to develop and maintain web sites, registration processes, employee training records management, development of class cadres and solutions architect of the accounting, budgeting, and reporting systems.
•Guided the PMO team in working with the customer and primary presenter in meetings providing status reporting, variance analysis, risk/issue matrix, KPI, and improvement opportunities.
•Lead generation and new business implementation of capture efforts to advance customer improvements.
United States Marine Corp – MCX 04/2016-07/2016
Program Director - Quantico, VA
•Directed and managed organization teams on the Design phase of a 12-million-dollar shared services for DOD ORACLE Federal Financial FedRAMP cloud implementation (SaaS, FAR, & DFAR.) Worked with the COR and Security team for drafting the contract for ORACLE and to create pipelines of secured information and document sharing.
•Negotiated a savings of $800 K of educational expense with ORACLE.
National Industries for the Blind 10/2013-08/2015
Program Director - Alexandria, VA
•Lead business process improvements by upgrading the operational departments processes and procedures. Presented to the CFO semi-weekly, ad-hoc reporting and co-managed the departmental review team meetings.
•Implementing major components of large-scale organizational change management efforts including organizational impact assessments, stakeholder identification and alignment, communications planning and execution, and training needs assessment.
•Lead team improvement of E-Commerce response times and web interfaces.
•Developed and implemented a mature capability model of the Portfolio Management Procedures to screen potential projects from ideas and/or goals into a unified structured methodology of cost benefit analysis and staging for the executive board to prioritize (rate and rank) and approve projects.
Convergenz – Fannie Mae 05/2012-07/2013
Project Manager II - Reston, VA
•Managed the Ecommerce Securitization Utility Operational Data Store project at Fannie Mae. Lead technical teams implementing solutions with enterprise data mart and reporting through shared services software integration, data governance, change management, and support efforts.
•Managed the Nationwide SAP BOXI COTS solution upgrade from 2.2 to 3. Guided the teams to create a duplicate system to run concurrently while we sequentially upgraded 17,000 end users.
•Planned and staffed a team to identify and mitigate issues local to the corporate headquarters and remote sites to create a flexible Continuity of Operations environment with automated and customer call in processes.
•Demonstrated excellent verbal and written communication skills in guiding the team in defining reporting requirements & KPI, creating, and scheduling reports to use in presenting to the executive committee.
•Communicated complex technical concepts in an effective manner to a variety of technical and non-technical stakeholders (Senior Vice Presidents to Department Heads, and Operational Team Members.)
Experis - Freddie Mac 08/2011-03/2012
Project Manager TS - McLean, VA
•Managed multiple teams with the full project lifecycle to ensure risks were mitigated, project metrics were achieved, and project completed on time within budget at Freddie Mac.
•Managed Enterprise Project Portfolio Management with SDLC Agile Internet Software Development teams implementing Identity, Credential, and Access Management (ICAM) in ORACLE 11g environment ORACLE Identity Federation & Enterprise Credential Vault Management within Legacy Remediation and integration to back-end processes and infrastructure upgrades.
•Used Planview to guide the creation/integration of the HR modules to automate security changes.
SONA Networks - AMTRAK Police Department 02/2009 – 02/2011
Senior Project Manager – Washington DC
•Managed portions of a 500-Million-dollar construction program build out of security & stations hardening.
•Implement software applications to detect and manage Identity, Credential, and Access Management threats for the Ecommerce systems.
•Design and managed construction of a national security system and Security Operation Center. Integrate the operation center with regional emergency response centers. Implemented a Nationwide complex software integration (SDLC) of multiple vendor’s COTS solutions in shared services environment. Managed the integration of the software applications to the newly installed CCTV security systems.
•Manage three pods of Internet Software Development teams in an Agile (SCRUM) environment.
•Managed the one-million-dollar project for upgrading the NYC SCADA system.
•Supported a bridge construction and five miles of ocean beach addition and safety improvements.
Apex Systems – Qwest Communications 2008 – 2008
Lead Program Operations Manager, Ballston, VA
•Change Management Agent who managed the departmental review and implemented a CRM software upgrade.
•Managed inter-department task force to improve performance and resolved variances from the contract Service Level Agreements for the CPO office interface to GSA and Federal Agencies
Sprint 2006 – 2007
Program Manager – Reston, VA
•Improved the efficiency of 7,000 team members by implementing a Nationwide Ecommerce Multi-Channel in Store Return & Pickup programs solution and construction with self-serve kiosks. This program enabled customers to access their accounts and store associates with real time secured access to customer equipment information to resolve customer issues and order new and replacement phones and accessories.
•Managed new data mart and reporting project to support enterprise reporting with multiple software sources and hosting options (local and SaaS.)
BancTec 2004 - 2006
Operations Manager – Dallas, TX
Manage and consolidate data centers for operational improvements, improve customer support, and reduce cost from Initiation to final construction and occupation.
Nortel, SBC, & MCI 1991 – 2004
IT Manager – Dallas, TX
Manage operational teams supporting world wide network monitoring and break fix operations. Manage and improve processes and procedures with the teams for move, add, & changes at call, operations, & break fix facilities. Managed enterprise construction and remediation of structured cabling upgrades for the telecom companies and their customers with positive return on investments, higher security and dependency, and quicker return of service after disasters.
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