Customer Experience Service
Resume:
Basement
Brooklyn N. Y
Cellphone – 347-***-****
Email- ***********@*****.***
GHISLAINE H MELVIN
OBJECTIVE To work with an organization that will afford me the opportunity to utilize my academic, technical, communicational and interpersonal skills whilst contributing to the growth of the organization and my professional development. With more than ten years experience in customer service I am friendly, flexible, reliable and a dedicated individual who learns very quickly and masters new concepts and skills easily, I am also very passionate about helping people.
SKILLS & ABILITIES Exceptional communication skills
MS Windows proficient
Organized
Detail oriented
Excellent at multi-tasking
EXPERIENCE AIRWAY CLEANERS JFK
March 2023- June 2024
Ramp agent/bag room
FEDEX (CHRISTSOULJAH INC)
December 2018- January 2023
Delivery Driver/Helper
NURSES AIDE (H.H.A), ATL HOME HEALTH AGENCY
August 2013- December 2013
SALES ASSOCIATE, MACY’S
October 2011- March 2012
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Greeted customers upon entrance and handled cash and credit
transactions.
Politely assisted customers in person and via telephone.
Answered product questions with up-to-date knowledge of sales and store promotions.
BAKERY CLERK, PUBLIX SUPERMARKET
September 2007- May 2011
Answered calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted and needed.
Described products to customers and accurately explained details and care.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientele.
Bake and decorate.
Maintained a clean work area.
SALES ASSOCIATE, MACY’S
November 2006- March 2007
Greeted customers entering the store to ascertain what each customer wanted and needed.
Described products to customers and accurately explained details and care.
Politely assisted customers in person and via telephone.
Answered product questions with up-to-date knowledge of sales and store promotions.
Bagged, boxed or gift wrapped sold merchandise per customers’ request.
Ensured superior customer experience by addressing customer concerns demonstrating empathy and resolving problems on the spot.
EDUCATION NURSING UNLIMITED
Certificate in Home Health Aide
PHOENIX UNIVERSITY (incomplete)
UNIVERSITY OF TECHNOLOGY, KGN JAMAICA BSc Business administration/ Marketing
Only completed 2 years
THE QUEENS HIGH SCHOOL, KINGSTON JAMAICA
Graduated- 2000
High School Diploma.
REFERENCES SONIA MORGAN
Nurse’s aide
LEONIE DAVIS
Nurse’s aide
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